Buy from other brands!!
I would warn others to think twice before investing in their headphones.
You’re paying for what is supposed to be a high-quality product, but it seems like Marshall is cutting corners with materials and unwilling to provide proper support when issues arise and just offer you a coupon for another purchase! What a nerve!
My daughter paid from her student's budget for Monitor II headphones expecting premium quality from such a well-regarded brand and hoping the headphones will also last for a long time.
Instead, shortly after just ONE YEAR of very careful and delicate use, still during the (2 years!) guarantee period the headband padding started to deteriorate.
When we reached out to Marshall's customer service, we were shocked by their response. Instead of taking responsibility for what is clearly a material flaw, they dismissed it as "wear and tear." because it's such an easy excuse, right? It's clear that the headband padding is made of subpar materials, which don’t hold up even under gentle use.
For a product that’s marketed as premium, this is unacceptable. We feel like they are trying to push the responsibility onto the customer rather than standing by the quality of their product.
We found many complaints online about the same issue, and we can only warn others and regret that we didn’t do more thorough research. We trusted the brand's credibility, which, unfortunately, seems to no longer be deserved.