I am trying to update the firmware of my Code 25 and the firmware utility is not recognizing my amp. Model is Unknown and no serial number.
What I see from the utility logs is the below:

[GetDeviceInfoProcess] Sending a message: Get Device Info
[GetDeviceInfoProcess] Received a reply for a message: Get Device Info
[GetDeviceInfoProcess] Error: Received an invalid SysEx reply
[GetDeviceInfoProcess] Sending a message: Get Device Info
[GetDeviceInfoProcess] Received a reply for a message: Get Device Info
[GetDeviceInfoProcess] Error: Received an invalid SysEx reply
[GetDeviceInfoProcess] Sending a message: Get Device Info
[GetDeviceInfoProcess] Received a reply for a message: Get Device Info

Here is an image:

Has anyone seen this before?

Thanks!