Bluetooth issue - my.marshall.com

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Bluetooth issue

My CODE 50 will not connect to any of my devices. The bluetooth on this CODE is not working. This CODE 50 is proving to be a bad purchase.

Surely there's something that can be done?

asked 01 Dec 2018 at 08:28 PM

Answers: 2

Hi Tim,

Thank you for your message, can I ask which device and software you have, there are some users not able to reconnect, please try the link below to help with connection.

https://my.marshall.com/support/faq/838/code---gateway-bluetooth-connection-troubleshooting

Marshall Support

answered 03 Dec 2018 at 08:51 AM

thank you ,, i'll go through the troubleshooting list and get back to you. - 03 Dec 2018 at 01:26 PM

i use an iPhone 6 for Gateway. It has worked well in the past.

Apparently the iPhone will connect to the CODE 50 through bluetooth....i can play music through the CODE.

The problem appears to be with GATEWAY itself. GATEWAY will not connect. I tried using an iPad as well with the same result.

I took a video of the attempt to connect if you have somewhere i can send it.

answered 04 Dec 2018 at 01:13 PM

Hi Tim,

You can forward details to Servicedesk@marshallamps.com

Marshall Support - 04 Dec 2018 at 04:41 PM

ok i've sent a short video to illustrate the problem . thank you. - 04 Dec 2018 at 06:07 PM