OK, so I followed the instructions I found in another answer here about uninstalling the updater and then downloading it and installing a newer version. Now there's a new error that occurs preventing the updater from working. I attached the error. One of the things I looked forward to being able to do with this amp was to record without having to use my Line 6 Pod as a crutch. However, neither of the programs I normally use (Pro Tools and an older program called RiffWorks) recognize the amp via usb, and I've downloaded some trial software of a couple newer DAWs that recognize it but there's a horrible squealing noise that's produced on top of it (not to mention the guitar sounds like a poor copy of the amp--almost like it's a paper amp). I am hoping the updater will fix these issues once the updater works.
I have passed this onto our team who will look to resolve ASAP
Thanks for the info.