When I try to save a preset to the amp, there is no problem. When I try to save a preset to my library I get the message: Patch cannot be saved; sync with Marshall server in progress. My gateway has both a Bluetooth and an internet connection. Logged into my.marshall but nothing happening. Sync button is disabled. I feel like I'm missing something in my understanding of this aspect of the Code/Gateway system. Is there a user manual for the Gateway app?
Thank you for getting in contact, we have not come across this before, please try the below link to see if this helps.