Patch cannot be saved; sync with Marshall server in progress.

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When I try to save a preset to the amp, there is no problem. When I try to save a preset to my library I get the message: Patch cannot be saved; sync with Marshall server in progress. My gateway has both a Bluetooth and an internet connection. Logged into my.marshall but nothing happening. Sync button is disabled. I feel like I'm missing something in my understanding of this aspect of the Code/Gateway system. Is there a user manual for the Gateway app?

asked 12 Jan 2019 at 02:16 AM

Answers: 1

Hi David,

Thank you for getting in contact, we have not come across this before, please try the below link to see if this helps.

https://my.marshall.com/support/tutorials

Marshall Support

answered 14 Jan 2019 at 09:10 AM

When I try to save a preset to my library I get the message: Patch cannot be saved - 18 Jan 2019 at 07:40 PM

Hi Barry,

Where are you trying to download the patch from, what website.

Marshall Support - 21 Jan 2019 at 08:45 AM