Loading a playable track on the CODE Gateway app music playback feature, ISSUES!

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On my Android device Samsung Galaxy 8+, Software version G955USQU5DSDA. The Gateway crashes whenever I attempt to import music.

On my iPad Pro (9.7-inch), Software version 12.3.1, The Gateway refuses to load music.

Any help, clarification, or a suggestion of a solution, (is there a particular program that works well to assist the import of music into this app on either platform)?

I also have a PC running WIndows 10 Pro x64, with an i7 and 32GB of RAM, is there any work around involving any particular DAW that allows this?

edited 28 Jun 2019 at 07:10 PM

asked 12 Jun 2019 at 10:40 PM

Answers: 1

Hi James,

This was caused by an update in security on the last IOS update, this is not letting the app open the music library on the device.

Our team are working on a fix for this and you will hopefully see an update for this, which you will find in your app store.

Marshall Support

answered 25 Jun 2019 at 08:47 AM

The latest updates on Android and IOS appear to have resoled this issue.

Thanks, - 28 Jun 2019 at 07:09 PM

I cant load music using my iphone. Can you please advise? - 08 Jul 2020 at 05:59 AM