Code 50 says 'Ready for Update', but won't.
0

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Cable plugged in to both computer and Code 50. Display shows 'Ready for Update' - but neither the browser or Desktop Utility will connect.

Rebooted everything and tried from laptop. Same results. What's wrong?

Why can we not update via bluetooth connection rather than USB cable?

CODE Bluetooth USB

asked 07 Jul 2019 at 10:00 PM

Ernie Barnard
Answers: 6
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Maybe wrong browser? You need one with MIDI, just like Chrome. Edge won‘t work. 

answered 08 Jul 2019 at 04:19 AM

Mark Lüttger (2)
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Sorry, I should have been more specific. I did use Chrome. Tried fireFox and Opera as well. Tried 3 different USB cables thinking maybe I had a bad one.

I followed the instructions and made sure MIDI was enabled in Chrome also. Still no joy.

answered 08 Jul 2019 at 12:57 PM

Ernie Barnard
Hi Ernie,

I have passed this to our team to look into for you.

Marshall Support
- Marshall 09 Jul 2019 at 10:46 AM
0

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The USB port is a bit out of shape and I have to move the cable to get it in right position. Is there a replacement part (USB port) for this?

answered 09 Jul 2019 at 12:58 PM

Ernie Barnard
Hi Ernie,

The USB ports are attached to the main board, I would suggest contacting your local dealer and they can arrange for an engineer to look at the amp for you.

Marshall Support
- Marshall 09 Jul 2019 at 01:14 PM
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It's long out of warranty at this point. I'm not sure I want to pay a bench fee to fix a design / manufacturing defect. I was considering the Code 100 for larger venues, but this pretty much changes my mind on that purchase now. If Marshall would have allowed updates via bluetooth connections - this would be a non-issue. Fender amps allow you to update via internet connection. No cables required. I appreciate all the comments and help though - very impressed at the quick responses.

answered 09 Jul 2019 at 05:06 PM

Ernie Barnard
Hi Ernie,

We are sorry to hear this, could I ask when you purchased the amplifier. We will pass your feedback onto the team regarding Bluetooth/internet updates and we appreciate you taking the time to contact us .

Marshall Support
- Marshall 10 Jul 2019 at 08:00 AM
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I purchased it about 2 years ago from a local (smaller) music shop. They don't have Marshall techs and have to send it out for any repairs.

An added expense that I really don't want at this point. I like the Amp, but for the price point, can't see putting more money into this one.

And catch 22 - if Marshall would fix it so we can use Bluetooth to update - I'd probably have to have the USB port to perform the update to get to that feature.

I haven't pulled the back off yet to look - but imagine this USB cable would be a fairly easy swap if I could get the cable from Marshall.

answered 10 Jul 2019 at 02:49 PM

Ernie Barnard
Hi Ernie,

Please email us at servicedesk@marshall.com and we will get this passed to the team in the USA.

Marshall Support
- Marshall 12 Jul 2019 at 02:07 PM
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votes

E-Mail sent to address provided on the 12th. No response as of yet. I'm guessing that all I would need is a replacement USB cable ( internal ) and I can again update and modify this amp.

answered 15 Jul 2019 at 07:42 PM

Ernie Barnard
Hi Ernie,

All received, we have passed this to the team.

Marshall Support
- Marshall 16 Jul 2019 at 08:00 AM
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