Context3d not available! - my.marshall.com

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Context3d not available!

Fired up the Gateway app after upgrading my ipad to iPadOS 13.1.2 and I get a message "Context3d not available! Possible reasons: wrong renderMode or missing device support". Nothing happens after that. I have an ipad 6th generation.

asked 10 Oct 2019 at 11:24 PM

Answers: 5

Hi John,

I have sent this to our app team for further details, we will get back to you as soon as possible on this issue.

Kind Regards

Marshall Support

answered 11 Oct 2019 at 11:38 AM

Hi John,

They have advised to reinstall the app on the iPad, to see if this helps.

Marshall Support

answered 11 Oct 2019 at 12:11 PM

I reinstalled the app, and then it brought up the app, butt it wouldn't connect to the amp. I then quit the app, and shut off Bluetooth and reenabled it, and i restarted Gateway, and it finally connected to the amp. So all is OK now. Thanks for the help.

answered 12 Oct 2019 at 12:27 AM

I also have this issue, any news?

answered 06 May 2020 at 02:02 PM

Hi Nick,

You need to fully shut down the app, making sure it is not running in the background, then delete and reinstall the app.

Regards

Marshall Support - 11 May 2020 at 08:45 AM

I have the same issue. Have shut it down in the background and deleted it several times but it just does the same thing.
- 09 Oct 2020 at 10:20 PM

Same here... I did it several times...
Any help? - 19 Jul 2021 at 05:42 PM

my iphone and ipad are having the same issues deleting and re loading does not make any difference still comes up with the cotext 3d message , i am running ios 13.5 on both

answered 20 May 2020 at 06:09 PM

Hi John,

You need to fully close down the app so it is not running in the background before deleting, then you can reinstall.

Regards
Marshall Support - 21 May 2020 at 07:39 AM

- 31 Jul 2020 at 12:34 PM

Same problem, on both IPAD and Iphone..........so how do you close down the app ensuring it is not running in the background ( and how do you check?)
- 05 Aug 2020 at 05:42 PM

Hi Paul,

If you double click the home button on the device then swipe it up that will full close the app, then restart your device.

Regards

Marshall Support - 06 Aug 2020 at 08:16 AM

If you don’t have a home button, swipe up from the bottom of the screen and stop about a quarter of the way up and lift your finger off the screen. This will bring up the task switcher Then swipe up to unload the Marshall app. And restart your device. - 08 Aug 2020 at 08:42 AM