Connection Rejected Error Message


I was having difficulty syncing my gateway app to my to add downloaded presets to my library. On the forums Marshal suggested doing a factory reset by holding the amp button down while restarting the amp. 
I did that. Now when I try to Bluetooth connect the gateway app and the amp I get this an error that says "connection rejected. You may only control amps you are already connected to for audio output". 
I have restarted the amp and phone but I keep getting the same error message. 

please advise on both this current problem as well as how to sync my gateway so that the downloaded presets get added to my gateway library. 

asked 09 Nov 2019 at 10:06 PM

jason donnelly
Answers: 1


Hi Jason.

Thank you for getting in touch, Please  ‘forget’ the amp from your phone’s Bluetooth settings and go through the pairing process again.

Hope this helps

Kind Regards

Marshall Support

edited 11 Nov 2019 at 04:11 PM


answered 11 Nov 2019 at 04:10 PM

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