Factory reset does not work




I bought Marshall Code25 this week and I have the same problem.

I am holding down the store button but after a few seconds I receive a
message "Cancelld" on the display and reset is not performed.
Can You help me how to prevent this problem?

Also does not work the playback from the cellphone via Gateway,

every attempt ends in disintegration of bluetooth connection

asked 19 Feb 2020 at 08:38 AM

Robert Fujas
Answers: 2


Hi Robert,

Thank you for your message, we would just like to confirm a few things, are you waiting for the screen to say hold store, before pressing it, also you have to stop pressing the amp button when it asks to confirm.

Regarding the Playback, have you updated the amp with the new firmware, can you also confirm what music you are trying to stream, the app does not work with Apple music or Spotify.


Marshall Support

answered 19 Feb 2020 at 10:34 AM

Thank you for Your answer and I add my comment:

Yes, when the display shows the question for reset, I stop holding the "AMP" button and press and hold "STORE" button.
After approximately 10 seconds the display shows "Cancelld"

I have not updated the firmware yet (I think it is last version - on Code and on cellphone too)
Music is on the SD card in the cellphone and I choose the song in the file manager.
After choose the song bluetooth between Code and cellphone disconnect...

Thank You

- Robert Fujas 19 Feb 2020 at 12:04 PM
Hi Robert,

I would recommend updating the app and amp to the latest version, this will help with any issues.


Marshall Support
- Marshall 21 Feb 2020 at 09:42 AM


On Amp i had the last version of firmware - 1.44.
Despite of this I updated the firmware based on your advice.
Result: Factory reset works.
Thank You very much

answered 24 Feb 2020 at 07:40 AM

Robert Fujas
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