I have the CODE 50. My problem is with the master volume knob. When I set it to ~ 0-0.9 it is very low, but once it gets to ~1.1 it gets immediatelly too loud and there is no way to achieve something in between. Controling the master volume is a real problem cos I can not get a normal (not too loud) volume. You can make the increments between 0-2 a bit more slowly increasing to allow better management of the master volume.
Another thing is the playback volume on both the Gateway app and the line in. When using the Gateway app I have to lower the volume (1-3) and increase the master to a lot more just to balance the backing track and the guitar. I have tried my phone via line-in, my laptop and even connecting it to the output of my Creative SBX. The only thing that works is cranking the volume pass 100% on the PC player if it is supported to get it to be loud enough to play along.
The Volume pot is not apart of the firmware, so are R&D team are looking into this.
We are looking into this and have passed it to R&D
Have you tried adjusting the threshold? and using the volume instead of the master volume?
Unfortunatelly that does not solve the poblem. Changing the volume also changes the sound of the patch... so it is not the desired solution.
I am struggling with the same issue mentioned here. In order to get the Bluetooth or Aux In audio to a reasonable level I have to turn up the master volume but this results in the output of the guitar being excessively loud unless I drop the volume of the patch to a very low level (1.0 - 2.0). Doing this for all patches is awkward especially when the usable range to match to the audio level is so narrow. Is the patch volume a reactive parameter of the model or just an attenuator? If it is a reactive parameter, then using this method may also be compromising the tone of the patch.
I would like to add support to the idea of adding a ratio control that can adjust the balance of the Bluetooth/Aux/USB audio levels relative to the guitar level before hitting the master volume. This is the only problem I am facing with what is overall a great product.
Hi, the issue is not only on the code 50 my 25 is the same, volume knob right down= no sound then as you slowly increase volume very little happens than once it kicks in it far to loud. This is a issue but best of luck trying to get help from tech team as I have had a concern with a hissing noise for about 4 months now and no further forward, I was told the same turn down volume or adjust noise gate which I don't want to do as it alters the patch.
Is there any possibility that this issue gets fixed:
"I have the CODE 50. My problem is with the master volume knob. When I set it to ~ 0-0.9 it is very low, but once it gets to ~1.1 it gets immediatelly too loud and there is no way to achieve something in between. Controling the master volume is a real problem cos I can not get a normal (not too loud) volume."
Same here for my code 25... It's a little bit disappointing for a practice Amp, to have to fight with master volume between 0.9 and 1.2 to get a decent bed room /living room volume
My Yamaha THR10C has a much more progressive volume (but not has good overdriven sounds...)
I ask my question directly to support by email.
They said that R&D team, is working on it. They also said that the next firmware update should solve this issue, but they didn't said when this update should be released.
Guys are you still alive? You are clearly ignoring us... The first message of this topic was in Oct last year, 8 f***** months ago.
Same issue, Code 50 amp. First the volume is too low, and then suddenly within a 1mm turn of the MASTER knob it gets toooo loud.
And still no FW update from Marshall. This is a kinda big issue and it feels like Marshall is ignoring the issue. Please release a new FW before the summer!
More than one year that your "developpement team" is working on that issue (original post from Oct 2016)...
Come on Marshall do something! Less talks and appologies, more actions!
I guess at this point, we're simply stuck with a bad design decision. The amp sounds good enough I'm willing to live with it and adjusting the patch volume seems to work fine recording with the line out. If there's a real difference in tone, I can't hear it.
THIS ISSUE IS STILL ACTUAL !!! THE MASTER VOLUME ADJUSTMENT IS NOT LINEAR !!! PLEASE MAKE A FIRMWARE UPDATE TO SOLVE THAT !!!
Did this ever get sorted guys? Had mine delivered 2-3 days ago and the issue is still there on the master volume.
I just want to add my voice to those talking about this issue. I recently purchased the Code 50 and am considering returning it because it's just not usable in a bedroom setting most of the time without headphones. Some of the presets can be adjusted down, but at least a few of the ones I've tried are simply way, way too loud to be usable. With headphones the levels are usable, and the amp sounds really nice, but I don't want to have to wear headphones all the time just to use this at home.
I am super excited to see such a community around these amps, and how programmable they are, but this (seemingly) simple and obvious volume problem is very annoying.
I have exactly the same problem with the Master Volume Poty on my CODE 25 like all the others here.
Please Fix this issue.
Must say I have similar issue with how much powerfull the volume is in lower levels.
The Master indeed after 1-2 is very loud.
Though I have learned that any preset also include some settings of volume level (so I can reduce also the volume and not only the master), I am still get loud output when the volume is around 2 and master around 2.
Bit higher than that, and the bass strings have very much "presence" (which I failed to lowered using any settings). Lower than that, I can here the metalic sound of the guitar strings...as the sound is too low...
The best solution so far is to play with headphones. (now I am looking for good set to match this power...)
I have thoughts about maybe replacing it with something more quite and more fit for home use, but I do like this amp. so I assume I will still think about.
Dear support team, any chance fixing this master volume issue via a firmware update any time soon? Thanks.
I can't figure it out if the firmware update released the 10th of Oct is supposed to help or not...
It's still tricky to tune that master volume, but maybe it's a little better.
I'm a user from Korea! I got my Code50 a month ago, and I'm experiencing the exact same issue. Code50 is NOT suitable for bedroom (not even living room) at all due to this volume and master issue. There are only too quiet and too *ucking loud - there's no in-between. Whenever I turn on the amp, my daughters start shouting 'Dad, it's too loud!!'.
If I had known this issue earlier, I would have not purchased this. Please please please fix this issue. Aren't you guys like the best amp manufacturer in the world?? Come on!
From a very disappointed Korean user.
I just unboxed my code 25, and immedialy was faced with this issue with a backing track through bluetooth. For me, the app won't play the song - although I can use iTunes bluetoothed to the code 25 to play, but the volume is so low - I have the same issues with the master and the main volume.
Otherwise great amp, but I always practice with a backing track.
I'll throw my 2 cents in. My code 100's master vol pot would jump volumes all over the place. No sound on 1, then on 2 it would blast you out-- then go quiet on 6 or 7. It was also scratchy despite cleaning it. I messaged marshall and they said try firmware blah blah. I replaced the whole damn board (since you can't get an individual pot) . The part number is M-PCBA-00005 for a Code 100 combo. It works great now. I'm not sure if it's the same board for all models - just email marshall for the correct part number. I ordered it from www.tubesandmore.com for around $76.00 shipped.
Same problem. You have a nice clean tone at about 2 volume then you try a different one and the volume can be heard 2 miles away since the preset has the volume at 7 so you have to use the app to crank it down but then it sounds washed out. Rocksmith 2014 figured out how to make metal guitar sound good at a reasonable volume. WTF? Very disappointed.