Problems with my gateway in the cloud and syncing

All Questions

Marshal code 25 has stopped syncing with the cloud. But there is a bluetooth connection.
There are 169 presets saved in the my gateway cloud that is some are repeated and cannot be deleted. Help me please!

asked 12 Jan 2021 at 03:29 PM

Answers: 2

Hi Nick,

Thank you for your question, could you please send some screen shoots to servicedesk@marshall.com . They will be able to look into this for you.

Regards

Marshall Support

answered 13 Jan 2021 at 02:08 PM

Thanks. In the email, I sent a screen of the "My gateway" page and a screen of the android app. I'm waiting for your help.

answered 14 Jan 2021 at 09:00 AM

Hi Nick,

You should have a reply, please make sure you check your spam folders.

Regards

Marshall Support - 14 Jan 2021 at 11:09 AM