Hi I have purchased a new CODE 50. I have the latest firmware update but I'm finding the bluetooth is not consistent. I have it running on the gateway app and then if I move the phone more the 3 feet from the amp the connection is lost. The same happens if I play spotify through it the range is about the same. Can this be imporved or do I have a duff model. My phone is an iphone 5.
Hi Nigel,
Bluetooth can be unreliable at times which is something that the app is unable to control. When using the app it is best to ensure the distance between your device and the amp is as clear as possible (e.g no other electronics in the way)
Team Marshall
Hi Nigel,
Could you try updating the Firmware on your amp and the new Gateway App using the link below.
https://my.marshall.com/Downloads/Gateway
Regards
Team Marshall
I have the same issue on my CODE 50. The firmware is up to date, both on the amp and phone (Samsung Galaxy Note 4). Really disappointing :/
It is obviously a bad BT antenna design. Thing to do would ask Marshall to Identify where it is a let users add a length of wire out where it can radiate properly.
Recall the whole lot and refit. That is what I would do...
Hi All!
it’s 2018, any news about how to improve the Bluetooth range on code 50 ?
Hi Alex,
Our team are working on a new Firmware update, which will include an update to the Bluetooth, there is not a time frame on this, but the update will be available on My Marshall.
Marshall Support
I'm having the same problem at the end of 2018, is there any solution already? My firmware is updated and my app to.
