Marshall Gateway app and Samsung S5


Hello, the Marshall Gateway app doesn't work with my S5, not connected. Have you a solution ? Thanks. (Sorry for my English).


asked 25 May 2017 at 08:17 AM

Serge Capitaine
Have the same problem with my Samsung S5 mini had.
After the last software update from Samsung to version 6.0, I can not even install the gateway.
If the message appears:
Your device is not compatible with this version.
All the tips from Marshall and the Play Store unfortunately did not succeed.
I've bought a cheap Lenovo tablet and with this the gateway app now works surprisingly however flawlessly.
The gateway app also works with the smartphone Samsung Galaxy J5.
The gateway app seems to have a problem with some devices. (Sorry for my English)
- Peter Niederer 04 Jun 2017 at 07:05 AM
It's ok with the new update of the app (1.4.2). - Serge Capitaine 10 Jun 2017 at 06:48 PM
Answers: 4


Hi Serge

Thank you for your question, please try these steps

close the app
delete it from your recently viewed app's
unpair with Bluetooth
turn the amp off

turn the amp back on
click on 'Rev and Power' on the amp and a blue light should start flashing
go back into your Bluetooth settings and pair with the amp
go into the app
on the left hand side of the app there should be a red tab that says connect
click on connect

Kind Regards

Team Marshall



answered 25 May 2017 at 08:23 AM



Always "not connected".


answered 25 May 2017 at 08:50 AM

Serge Capitaine
Are you seeing the red tab that say's connect? - Marshall 25 May 2017 at 09:45 AM





answered 25 May 2017 at 10:05 AM

Serge Capitaine
Can you switch the phone off and turn it back on again and then follow the steps again? - Marshall 26 May 2017 at 08:00 AM
It's the same, nothing change.
- Serge Capitaine 26 May 2017 at 09:39 AM
Try this link, there is some ways to help with Bluetooth connection

- Marshall 26 May 2017 at 09:54 AM
My phone can see my Code 50 and I can ear the music of my phone throught the Code, but I can't select a sound in the library.
- Serge Capitaine 26 May 2017 at 11:44 AM


I made the update of the app (version 1.4.2) and it's ok, I can choose a sound and I can change it. Thank you for all. 

answered 10 Jun 2017 at 06:46 PM

Serge Capitaine
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