Hello,

We are sorry you are experiencing problems, please try the following

• Start Windows Control Panel.
• Select the 'Uninstall a program' option from the 'Programs' category. (You can search for 'uninstall' in the Control Panel search box if it is not displayed.)
• Find the entry for 'Marshall Firmware Update Utility' in the list, click on it and then click on the 'Uninstall' option.  Click on the 'OK' button when prompted to remove the application.
• Log in to your account on the My Marshall website.
• Go to the 'Downloads' page.
• Click on the 'Download' button.  You may be prompted to save the 'Setup.exe' file locally, in which case confirm this, along with the location if required.  The file location doesn't matter, so it could just be your Downloads folder.
• Click on the downloaded 'Setup.exe' in the browser, or navigate to the local folder that it was saved to, and double click the icon.
• Confirm installation of the application.
• After a short time installing the necessary files, the application should start

I also have the same issue, theoretically the ap installs but upon running it the same error message as the OP. If there is no timeline for it to be fixed then is possible to just get the actual firmware update itself or will it need the app to install on the amp?

I am experiencing the same issue.  Is the firmware update something critical to use?  It appears not everyone is experiencing this issue, so is it a Windows 10 thing?

Thanks,

RC

 SAME HERE, CANNOT INSTALL THE APPLICATION, WHERE CAN I FIND THE FULL CODE MANUAL?

An unexpected error just occurred:
Ongeldige query

Windows version: Microsoft Windows NT 6.1.7601 Service Pack 1,

Log:
Startup at 10-9-2016 15:32:22
Getting service URL...
Service URL = http://my.marshall.com
Attaching USB Notifier...
Getting VendorId List...
VendorId List = 10760
Creating Firmware Updates List...
Adding Firmware Updates List Changed Handler...
Creating new Midi Device...
Adding DeviceInfoReceived Handler...
Adding BluetoothInformationReceived Handler...
Adding MidiInfoReceived Handler...
Adding FirmwareUpdateProgress Handler...
Adding Metadata Event Handler...
Adding Restart Event Handler...
Checking device status...
Getting USB Device List...

Stack Trace:
bij System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
bij System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
bij MarshallFirmwareUpdateUtility.Helpers.UsbDeviceHelpers.GetUsbDeviceList() in C:\Development\TFS\Marshall SAT\SAT\MarshallFirmwareUpdateUtility\Helpers\UsbDeviceHelpers.cs:regel 30
bij MarshallFirmwareUpdateUtility.ViewModel.MainViewModel.CheckInitialDeviceStatus() in C:\Development\TFS\Marshall SAT\SAT\MarshallFirmwareUpdateUtility\ViewModel\MainViewModel.cs:regel 1382
bij MarshallFirmwareUpdateUtility.ViewModel.MainViewModel..ctor() in C:\Development\TFS\Marshall SAT\SAT\MarshallFirmwareUpdateUtility\ViewModel\MainViewModel.cs:regel 123

Hi Steve, 

We have passed this on to our team to investigate, and hope to have this fixed soon.

Hi,
When I download setup.exe and start it comes back with the following:

An error occurred trying to download 'https://my.marshall.com/downloadfiles/firmware/MarshallFirmwareUpdateUtility.application'.
See the setup log file located at 'C:\Users\<yourname>\AppData\Local\Temp\VSDC08F.tmp\install.log' for more information.

yourname = your username,      .tmp file has a different name on every install attempt.

when you open the log and copy the URL address from the bottom and paste directly into the web browser  it will download the utility directly. install runs perfect after that.

https://my.marshall.com/downloadfiles/firmware/MarshallFirmwareUpdateUtility.application

I am using windows 10 , this might be the problem

Regards,

Remco

Same to me  on Win 7

After starting the Setup.exe i get this :

An unexpected error just occurred:

Der Konfigurationsabschnitt "connectionStrings" weist eine unerwartete Deklaration auf.

Windows version: Microsoft Windows NT 6.1.7601 Service Pack 1,

 Log:

Startup at 06.12.2016 09:37:10

Version 1.0.0.13

Getting service URL...

 Stack Trace:

   bei System.Configuration.ConfigurationManager.get_ConnectionStrings()

   bei System.Configuration.PrivilegedConfigurationManager.get_ConnectionStrings()

   bei System.Configuration.LocalFileSettingsProvider.GetPropertyValues(SettingsContext context, SettingsPropertyCollection properties)

   bei System.Configuration.SettingsBase.GetPropertiesFromProvider(SettingsProvider provider)

   bei System.Configuration.SettingsBase.GetPropertyValueByName(String propertyName)

   bei System.Configuration.SettingsBase.get_Item(String propertyName)

   bei System.Configuration.ApplicationSettingsBase.GetPropertyValue(String propertyName)

   bei System.Configuration.ApplicationSettingsBase.get_Item(String propertyName)

   bei MarshallFirmwareUpdateUtility.Properties.Settings.get_GatewayWebserviceUrl() in C:\Development\TFS\Marshall SAT\SAT\MarshallFirmwareUpdateUtility\Properties\Settings.Designer.cs:Zeile 40.

   bei MarshallFirmwareUpdateUtility.ViewModel.MainViewModel..ctor() in C:\Development\TFS\Marshall SAT\SAT\MarshallFirmwareUpdateUtility\ViewModel\MainViewModel.cs:Zeile 93.

I read all  the Tips here , but cant install it :-(