I purchased a marshall code 50 in the USA from Guitar center in Jan of this year. Now, there is an issue where the sound from the amp speaker cuts off after 15-20 seconds of plugging my guitar in. I can still hear the guitar if I use any headphones. Upon contacting the store they suggested to contact Marshall directly since there wasn't a specific type of coverage on the amp I purchased. So my question is how can i contact marshall USA to get this resolved? It doesn't seem super straightforward to find their info online. Any help would be appreciated.
Could you share what the problem was?
It may be someone else has the same issue.
If the amp is faulty and only a few months old then I would have thought its the retailers reponsibility!
Obviously its easier for GC to wash thier hands of it and ask you to do all the work.
I live in the UK and it would absolutely be the responsibility of the retailer. In something so new they would almost certainly just replace the item imediately.
If it is faulty (and it sounds like it) I think you should ask for a replacement, if they refuse to have anything to do with it I would check local retail laws where you live.
I have noticed something that may be relavent to your amp issue. I have seen the amp change patches, reset, give a loud click etc after around 30 seconds of playing. This seems to coincide with "something" happening with the bluetooth connection on my phone.
Have you tried disconnecting all your connected devices from bluetooth. I have seen this strange behavier with bluetooth, especially when I have multiple phones/tablets connected to it. I know only one is connected at a time, but I think there is some strange interactions taking place. I was thinking it may be worthwhile trying going through any devices you have connected and getting them to "forget" the code to see if that helps.
Thanks my issue has been fixed.