Stanmore II Bluetooth Problems


I have a Stanmore II 1 day old, prior to this I have had a BOSE for 8 years with no bluetooth problems in house.

This speaker is a huge disappointment, loud crackling periodically, bluetooth constantly cutting off and on. 

Speak to live chat, typical reset device advice, made no difference. In the end they recommend to return for refund-credit.

Never again will I buy a Marshall product, it goes back and I will buy another BOSE.

(04:43:28) Ken: Speaker links, open Spotify or YouTube, both same problem.
(04:44:08) Vincent: Thanks for trying Ken. Does it cut off on and off?
(04:44:25) Ken: Try to play, pause then Bluetooth connected cuts off, reconnects again after 2 seconds, then solid led.
(04:44:48) Ken: No sound, just keeps cutting off again
(04:45:15) Vincent: Understood. May I know where did you purchase the speaker? Is it from our official website?
(04:45:29) Ken: Mediamarkt Vienna
(04:45:44) Ken: An official outlet
(04:46:03) Vincent: In that case, I would suggest returning it to the store for an exchange or refund, as it was a recent purchase.
(04:46:33) Ken: Ok, yes I will do this. Thank you Vincent.
(04:46:49) Vincent: You're most welcome Ken. Good luck and take care!

edited 19 Sep 2021 at 06:45 AM

Kenneth Taylor

asked 19 Sep 2021 at 06:44 AM

Kenneth Taylor
Answers: 1


I have the same issue. Any tips for solution?

answered 27 Sep 2021 at 02:14 PM

manakkaran manakkaran
i'm still looking for updates. ? ? - manakkaran manakkaran 29 Sep 2021 at 12:22 PM
For help and support with this product you need to contact


Marshall Support
- Marshall 30 Sep 2021 at 11:42 AM
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