Code app will not recognize amp through bluetooth
0

votes

I turned on bluetooth on my  phone then initiated the bluetooth feature on my code100. find the amp in the It found the amp on my phone so I connected to it and the blue light on the amp quit flashing indicating that they are synced together. When I open the gateway app on my android phone (samsung S20E) it will not find the amp in the menu section of the app. I see the blue tooth symbol there with the word CODE next to it and it says not connected. There is nothing next to the Amps Detected: and when I scan for an amp it turns gray for a few seconds and then back to green. Same thing when i switch between the phone and amp icon in the bottom left corner. when on the phone icon i have presets when I switch to the amp Icon I get nothing displayed. I do have audio .from phone to amp and that s what it says in the blue tooth section in my phone. It says that the code V020150FDU connected for audio

asked 19 Apr 2022 at 12:47 AM

Ricardo Salinas
Answers: 1
0

votes

Hi Ricardo,

Please try the below to help with this issue,

From Android 12 - it requires the user to allow Bluetooth permission (called "Nearby devices") in order for the app to access Bluetooth. Without this permission Gateway will not be able to discover and connect to your CODE amp.

From Android 11 to Android 6 - it requires the user to allow Location permission and to enable Location Services to allow Gateway to discover your CODE amp.

Android 5 and earlier versions - it requires the user to enable Location Services to allow Gateway to discover your CODE amp.

Regards

Marshall Support

answered 19 Apr 2022 at 02:57 PM

Marshall
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