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Showing results 1 to 20 of 56
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Hello -  After really enjoying the Kilburn II speaker, I bought two Acton II speakers to couple them for ambiant sound when not using traditional speakers since you can't couple Marshall's wireless speakers. The Acton II is fantastic for sound and range individually *before* my attempt to couple them. I've had many complex compatibility issues with products over the years, but in this case, it's most puzzling why two same-model "coupled" speakers can be controlled via the iPhone/iPad I paired with them, as well as with the Marshall app (volume/sound settings) but cannot in any shape or form maintain simultaneous outputs even when they're placed right next to each other (well within the 10-meter Marshall spec). So before returning them back to store, I wanted to check with other customers if they've ever truly achieved the goal of coupling two Acton II's with both of them continuously and consistently playing in tandem without streaming drops. Thank you for letting me know,

What I've tried to so far:

- Followed Marshall's pairing/coupling intructions word-by-word. Though their instructions are incomplete and way below their reputation. This page's instructions are a joke:

?

What's more disappointing is the lazily created prompt you get in their app to "stay connected to Acton II but disconnected from Acton II in Bluetooth settings." What does that even mean? 

- Tried two iPhones and an iPad (all latest iOS).

- Deleted, rebooted, and re-installed the Marshall Bluetooth app (v1.3.1) for iOS.

- Moved the speakers next to each other to eliminate distance argument.

- Tested each speaker with direct Bluetooth to iPhone/iPad source without any issues. In fact, range is so much more when not using the Marshall app to stream to the speaker.

- Factory-reset the speakers.

- End result: The only way I was able to have them coupled was ignore their instructions, couple the speakers and then completlely shut down their app. after they show as coupled . However, there's no way for them to continuously and play in tandem (even sitting right next to each other with source iPhone/iPad next to them). They continue to switch between each other. 

- Also, Marshall needs to be clear that a "couple" can only function with one lifetime source. As soon as you try to use the speaker "couple" on another source device, you lose everything on the previous device and need to de-couple, forget speakers, re-add speakers to your device's Bluetooth, and then pray that the Marshall app will allow you to couple them again. Most of the 18-20 times I tried the whole process, I needed to uninstall their app, reboot device, and re-install their app. :(

Any help deeply appreciated before I return these speakers.

 

asked 22 Jan 2022 at 05:30 AM

Farzam T
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2

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There are multiple phones that use the Emberton speaker in our house. When one phone is playing music through the speaker using Spotify and another person enters the room with their phone, the speaker will always switch to their phone. It could be anything such as a video from social media. It pauses whatever the first connected phone was playing, and interrupts any music playing. 

We also have an Acton speaker and have had no issues over the years. At first I thought it was a fault with the Emberton and have had it replaced under warranty. However, the new speaker is doing the exact same thing. 

Anyone else experiencing this and (hopefully) have a solution?

asked 30 Dec 2021 at 11:03 PM

Mitchel Waite
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1

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171

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edited 16 Nov 2021 at 02:35 PM

Alex Seo

asked 16 Nov 2021 at 02:33 PM

Alex Seo
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1

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146

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i bought a Marshall emberton Bluetooth speaker .How can I validate of my speakers are authentic or fake ?

asked 15 Nov 2021 at 08:39 PM

Kaustav Mukherjee
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1

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107

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Will a splitter be able to connect the sound from both laptop and speaker and be able to use the bass,treble,volume controls on the speaker? 

asked 29 Oct 2021 at 01:51 AM

Yoseph Dagim
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0

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164

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Hi everyone.

Since iOS does not support AptX I was curious what codec is used when I connect my iphone (12 pro) to my Stanmore. 

Turns out it uses SBC. By any mean it is not the end of the world, tho now I'm wondering if I have a malfuctioning BT module. 

 

 

asked 06 Oct 2021 at 09:00 PM

Nikita Yakovlev
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167

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I have a Stanmore II 1 day old, prior to this I have had a BOSE for 8 years with no bluetooth problems in house.

This speaker is a huge disappointment, loud crackling periodically, bluetooth constantly cutting off and on. 

Speak to live chat, typical reset device advice, made no difference. In the end they recommend to return for refund-credit.

Never again will I buy a Marshall product, it goes back and I will buy another BOSE.

(04:43:28) Ken: Speaker links, open Spotify or YouTube, both same problem.
(04:44:08) Vincent: Thanks for trying Ken. Does it cut off on and off?
(04:44:25) Ken: Try to play, pause then Bluetooth connected cuts off, reconnects again after 2 seconds, then solid led.
(04:44:48) Ken: No sound, just keeps cutting off again
(04:45:15) Vincent: Understood. May I know where did you purchase the speaker? Is it from our official website?
(04:45:29) Ken: Mediamarkt Vienna
(04:45:44) Ken: An official outlet
(04:46:03) Vincent: In that case, I would suggest returning it to the store for an exchange or refund, as it was a recent purchase.
(04:46:33) Ken: Ok, yes I will do this. Thank you Vincent.
(04:46:49) Vincent: You're most welcome Ken. Good luck and take care!

edited 19 Sep 2021 at 06:45 AM

Kenneth Taylor

asked 19 Sep 2021 at 06:44 AM

Kenneth Taylor
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1

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170

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A little less than a year ago we have purchased the Stanmore 2 wifi (with Google Assistant).  A stunning beautifull speaker at a relatively high price. At this price one would expect the best quality. 

Pretty much immediately we noticed that when using the speaker on wifi there is a crackling sounds that interupts the music every so often.  At times this crackling sound can be rather loud and disturbing. We contacted marshall customer support on numerrous ocations. 

After our first contact we got given some advice on how to solve the problem. This is what we were told: 

- There may be other appliences near by that are causing the interferance

- Our music source may be running out of energy/power

- Our Wifi may not be strong enough 

- Asked to try resetting the speaker to factory settings. 

After having tried all of the above and moving the speaker all over the house, pluggin out all other appliences and plugging in the music source to the power the problem did not go away. We immediately contacted customer support again. Though they were friendly I found it strange that they actually just gave me the same message again, with no additional solutions. Almost as if my second message (where I explained what we have tried in detail) was not even read. 

After a couple of attempts of getting through to customer support they finally responded with a more realistic solution; Returning the speaker. This is where I really got annoyed. I have explained in my mails that the crackling sound is not constant. In their response about me being able to return the speak for them to see what the problem is they were clear that should they find no problem that the postal costs (and all other additional costs) would be charged to me. Since the crackling sound is not constant, the chance is big that when they test it they may not hear the crackling at that moment and then blame and charge me. 

All in all this is not what I would expect of a comapany with this reputation and price tag. Simply put this problem should not even exist. I have a couple of other speakers at home (Bluetooth, wifi) all working perfectly at a fraction of the price. Non of them have ' interferance issues', power Issues etc. A speaker at this price  of the Stanmore should simply not have these problems to start with. 

I believe Marshall should take responsibility for this problem and admit it is an issue with their speaker and not due to 'circumstances' at my house. There are enough complaints about this issue online to proof that the fault lies with the speaker. 

Marshall please fix the problem and please replace my speaker. 

asked 16 Sep 2021 at 07:53 AM

Quintin Smit
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1

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218

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I seem to be having the same issues that a lot of people have reported, where I cannot get the Marshall Gateway app to connect to my Code 25. I've only had the amp for about a week and I cannot get the app to see it. ? 

I can connect to the amp via Bluetooth using my phone (Pixel 3a, Android 11) and whilst connected, can use it as a BT speaker to play music from Spotify. However, nothing I do seems to get the app to connect to the amplifier. 

-I've updated the amp to the latest firmware using my laptop/web browser. 
-I've followed all the instructions in the Bluetooth Connectivity Troubleshooter to the letter (CODE - Gateway Bluetooth Connection Troubleshooting - my.marshall.com)

No matter what I do, or what order I install/uninstall/connect, the app will not see the amplifier. Everything works otherwise - I'm able to apply Patches from ? using a USB connection - and the amp sounds great. I'd just like to be able to control it from my phone.

edited 03 Oct 2021 at 01:11 AM

Harleigh Maguire

asked 16 Sep 2021 at 03:16 AM

Harleigh Maguire
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1

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170

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Hi, anyone can help? my Marshall Stanmore Bluetooth Speaker stop working. The red power light is on but no sound coming out, neither via the Bluetooth connection nor the input 1 and 2 with audio cable. I can still connect the speaker via Bluetooth but there are no sound coming out of the speaker. Any idea what's wrong? Please help!

asked 15 Sep 2021 at 06:26 PM

henri seng
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1

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220

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Hi!
Just bought a Marshall emberton. I did connect the speaker to my iPhone (iOS 14.7.1). It starts playing but after 10 or 15 seconds it loses the connection and the bluetooth lighy on the speaker starts flashing.

Can you help me, please?

Thank you!

asked 02 Sep 2021 at 03:08 PM

João Picado
1

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2

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319

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I have a Woburn II speaker and I've paired it to my HP Envy Laptop but I keep seeing a LOW BATTERY message. I see that the device is paired but cannot play via bluetooth because of LOW BATTERY. The speaker doesn't have a battery.

asked 12 Aug 2021 at 06:58 PM

Nalani Nieto-Johnson (1)
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0

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193

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Woburn  speaker wont play loud volume when connected via bluetooth, but sounds normal when connected via optical1.

 

asked 03 Jul 2021 at 12:10 AM

Marianne Keogh
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4

answers

431

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I have the Marshall gateway app, a multieffects pedal, a interface Focusrite and a accustom guitar but I can’ get any sound out of the speaker! Help!!

asked 26 Jun 2021 at 12:33 PM

ray clark
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1

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334

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Hey guys, I want to buy a really good Bluetooth speaker, and I was looking at the Marshall's Stockwell and Killburn models (the first models, the new ones are too expensive lol). Are they worth it? I've read that sound quality is amazing but at the same time, they're 2× the price of all the other portable speakers. Thanks in advance 👍 PS: I also really like the design, but that's not enough to pay double the price.

asked 03 Jun 2021 at 06:49 AM

Kakashi hatake
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2

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860

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Dear All,

I have recently received the Marshall Acton 2 speaker which has a very good sound and design!

However it works only on my IOS phone, under Windows 10, I can pair the device but get's a message of battery low and cannot choose it as speaker.

Any tip or help?

I reset the bluetooth already a few times

BR Martie

asked 21 May 2021 at 09:35 AM

Martie Janssen
0

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1

answer

399

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Hi all,

I've just got my Marshall Acton II - when playing off my laptop (Macbook on Big Sur) it plays from Spotify fine, however every few minutes the audio will cut out for a few seconds. The track will continue streaming (the seconds on the player ticking up) and when the speaker kicks back in it will actually audibly speeds through the few seconds I missed. Any ideas? It's making it completely unsuable (especially as I can't seem to connect it to my phone either, but that's a seperate issue!). Have removed it from all devices, turned off, reconnected etc several times to no avail.

Any suggestions? Thanks!

(Strangley I don't think it did this the first time I played it out the box, but now it's every time since...) 

edited 05 May 2021 at 05:24 PM

Millie C

asked 05 May 2021 at 05:23 PM

Millie C
2

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4

answers

975

views

Hi,

How do you control system sound (power on & shut down) volume on Emberton?

The system sound is VERY loud, and aggressive sound. 

It's silly when you hear relaxing yoga music, and then you're forced to hear very loud guitar sound at the end of the meditation session.

Thanks.

edited 29 Mar 2021 at 12:19 PM

John Doe (2)

asked 29 Mar 2021 at 12:18 PM

John Doe (2)
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1

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520

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Hi there,

Great sound in the speaker, untill the problem drops my mood by constantly losing bluetooth connection


When playing music by radio or spotify, the Stanmorgen is constantly ínterrupted by the and losing repeatedly conntection and then repeates starting/pairing sound (e-guitar chords) which now is changed into an annoying repeatedly sound.
Feels like some device is trying to connect with the speaker.

Checked al the diveces nearby and turned them of which should / could be the slolution

Problem is still there and is more than annoying.!!

The Stanmore II at firtst returned to the store and the send it back for repare, but not sure if there was repared anything?

Again sound is great, need you help

Henny

Netherlands

asked 27 Mar 2021 at 05:52 PM

henny de Jong
1

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1

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376

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My Stanmore 2 speaker keeps turning off & back on again (sound plays and indicator lights go on & off) when playing vinyl through the RCA or AUX. Very annoying. No problem when playing on Bluetooth through my iPhone. Any ideas please?

asked 21 Mar 2021 at 08:10 PM

Nick Bowers (1)
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