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I've recently purchased CODE 25, installed Marshall Gateway, and paired the code 25 with my smartphone (Xiaomi Redmi Note 8 Pro, MIUI 12, Android 10).

All was fine, I've listened to some pre-sets using the application and tried to disconnect the CODE 25 from the phone. I've opened the Bluetooth settings on my phone, tapped to the CODE 25 device, and pressed to the "unpair" option.

BUT the CODE 25 still tries to pair with my phone every time, when the Bluetooth is on.

I've tried to reset the CODE 25 to the Factory settings, tried to update the firmware - no result. 

Not even resetting the Bluetooth settings on my phone helped to solve the problem: the CODE 25 spams my phone with the requests of pairing every time I turn the device on.
When I pressing the Cancel button on the pairing request, the next request comes within several seconds.

It's really annoying!


How to force the CODE 25 to stop spamming my phone?

asked 18 Oct 2020 at 02:53 PM

Vitalii Yermakov
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Dear Marshall Team,

It took some time, almost a year, but finally we got the long awaited update of the firmware to fix the painful Bluetooth issue on CODEs. I installed it a few days ago (which was a bit of an issue as reported in another of my posts but finally succeeded) and now CODE does what it is supposed to do.  BT comes on and connects as it should every time I turn on the amp and start Gateway on my Ipad/Iphone.

I'm very happy that you could fix the problem and I encourage all brothers and sisters in pain to upgrade the firmware asap if they haven't done already.

In the light of this fix I think we, the community, may also forgive you that for months you told us that it is not a firmware issue ;-) 

So far I also think that the BT connection is more stable than it used to be. 

Now I can enjoy again my little CODE 25. 

Thanks, Alex F.

asked 03 Jul 2019 at 08:28 AM

Alexander Fleischmann (14)
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Dear Marshall team,

I got my new Marshall code 25 but had to recognize that i am not able to connect with the gateway app. I am connected with the amp, but i do not see the connection sign on the left on the app.   It is also not requested to enter a code or number while connecting with the amp. The key is also always different when i am trying to connect again with the bluetooth. I am kind of desperately because I was really excited about my new amp :(

What can I do to connect with the app? I tried everything that was already suggested in the other comments. Please help me :/

Greetings from Germany,

Lilli

asked 07 Dec 2018 at 06:17 PM

Lilli Schaper
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