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I've recently purchased CODE 25, installed Marshall Gateway, and paired the code 25 with my smartphone (Xiaomi Redmi Note 8 Pro, MIUI 12, Android 10).

All was fine, I've listened to some pre-sets using the application and tried to disconnect the CODE 25 from the phone. I've opened the Bluetooth settings on my phone, tapped to the CODE 25 device, and pressed to the "unpair" option.

BUT the CODE 25 still tries to pair with my phone every time, when the Bluetooth is on.

I've tried to reset the CODE 25 to the Factory settings, tried to update the firmware - no result. 

Not even resetting the Bluetooth settings on my phone helped to solve the problem: the CODE 25 spams my phone with the requests of pairing every time I turn the device on.
When I pressing the Cancel button on the pairing request, the next request comes within several seconds.

It's really annoying!


How to force the CODE 25 to stop spamming my phone?

asked 18 Oct 2020 at 02:53 PM

Vitalii Yermakov
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Hello!

I've registered today on my.marshall.com and added some presets to "My Library" section. The thing is when I go to "My Gateway" section on this site, so I can add the presets I've just added to the library of presets list that I see on the APP on my phone (Android) so I can play them, I see the following message:

You haven't synced any presets from a Gateway app yet.

Click here to download the Marshall Gateway app now.

I've already downloaded the Gatewayy APP on my phone, and I'm actually logged in my phone too, and by the way I've synced my phone with the "Sync Now" button on "My Marshall" section on the APP many times just in case. On the other hand when I enter "My Gateway" section, the "My Library" list of presets I've just added it's there at the bottom of the page, but I can't move them to the 100 preset list that is already loaded in my phone like I've seen on tutorial videos (the 100 presets aren't there).  Seems my.marshall.com can't recognize the syncing. I've logged in and out of my.marshall.com and on the app, with no effect; it doesn't make a difference if the amp is on or off. Any help would be greatly appreciated, thanks!!

edited 11 Oct 2020 at 01:44 PM

Martin B

asked 10 Oct 2020 at 06:35 PM

Martin B
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Dear Marshall team,

I got my new Marshall code 25 but had to recognize that i am not able to connect with the gateway app. I am connected with the amp, but i do not see the connection sign on the left on the app.   It is also not requested to enter a code or number while connecting with the amp. The key is also always different when i am trying to connect again with the bluetooth. I am kind of desperately because I was really excited about my new amp :(

What can I do to connect with the app? I tried everything that was already suggested in the other comments. Please help me :/

Greetings from Germany,

Lilli

asked 07 Dec 2018 at 06:17 PM

Lilli Schaper
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