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I have several custom presets in my Gateway (via my PC at my.marshall.com). I synchronized my PC with the Gateway App on my Android phone and all the new presets show up (so far, so good). The problem is that when I turn on the Code 100 amp, all of my presets (in the Gateway Library on my phone) get reset to the default presets.

If I turn off the amp and re-sync, all of my custom presets show up again. When I turn on the amp, they all get reset to default values.

I updated the firmware on my CODE 100 and tried several different startup configurations, but nothing works.

Why is the amp overwriting the presets on my Gateway App?

asked 20 Apr 2022 at 04:22 PM

Reid Beck (1)
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I turned on bluetooth on my  phone then initiated the bluetooth feature on my code100. find the amp in the It found the amp on my phone so I connected to it and the blue light on the amp quit flashing indicating that they are synced together. When I open the gateway app on my android phone (samsung S20E) it will not find the amp in the menu section of the app. I see the blue tooth symbol there with the word CODE next to it and it says not connected. There is nothing next to the Amps Detected: and when I scan for an amp it turns gray for a few seconds and then back to green. Same thing when i switch between the phone and amp icon in the bottom left corner. when on the phone icon i have presets when I switch to the amp Icon I get nothing displayed. I do have audio .from phone to amp and that s what it says in the blue tooth section in my phone. It says that the code V020150FDU connected for audio

asked 19 Apr 2022 at 12:47 AM

Ricardo Salinas
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This issue is driving me crazy. My Code 50 used to work with my iphone and ipad, now it refuses to connect and I always get the above message.

I have performed the following:

1. Forgot bluetooth connection on both devices

2. Deleted iphone app and re-installed.

3. Re-paired and tried to connect with same issues,

4. Formed factor preset of amp with no luck.

I know the blueotth connects as I can play music through my amp from phone, I just cannot connect to update any presets.

Any solutions would be greatfully received, am getting so frustrated with this product.

asked 27 Mar 2022 at 11:37 AM

Geoff Ward
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My CODE25 was repaired by Marshall in September after the amp itself kept crashing and the sound was cutting out. It has now been returned in an even worse condition.

On switching it on, the message 'Hold 'Store' to reset' appears on the screen. I press store and nothing happens. I am unable to access the amp presets.

After 10 minutes the mobile app then also freezes. I have contacted my Marshall dealer who sold me the amp and they have asked me to contact you for a resolution before I can send it back to them.

FYI: I have uninstalled and re-installed the mobile app without any resolution of the problem. The amp is is of no use and even a factory reset and firmware update has not solved the problem. I am gradually losing my faith in Marshall CODE products.

Do you have any solutions?

asked 04 Nov 2021 at 02:15 PM

Gerry McIntosh
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My new code 100 downloads presets. But as soon as you shut it off the new preset dissapears. I save it I sync it with the correct cable connected. Every time it fails to work properly. The pre loaded presets are unusable for the most part. Most are strange unusable things or the volume is so low its inaudible in a band setting. I have watched every tutorial i can find. Nothing works. paid 550 bucks for a product i can't use. i will likely never buy marshall again. constant noise in the amp. just a horrible experience. My little mcg whatever it is marshall is better than this thing

edited 20 Sep 2021 at 04:35 PM

Jason Moberly

asked 20 Sep 2021 at 04:33 PM

Jason Moberly
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I hope this is a really easy fix - I am pretty sure I have missed something really basic so thanks for any support.

I have used Gateway to download new presets and reorderd them as on the tuition video. However, this new order is not showing on my Code head and is not available unless I am connected via a cable.

How can I fix this as I do not want to be constantly reliat on fiddling with my phone?

asked 29 Jul 2021 at 11:35 AM

Nick Benbow
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Hello everyone, I own the Marshall CODE 100H and CODE 212 cabinet.I really love this amp, but I find the MY GATEWAY web page interface to be somewhat awkward to use. The following are issues that I would like to see changed.

1) On the My GATEWAY web page, the preset list at the top is arranged by columns (as it should be), but the MY LIBRARY list below that is arranged by rows.

?

2) There is no indication in the MY LIBRARY section on the MY GATEWAY tab whether a preset is or isn’t in the MY GATEWAY list.

edited 07 May 2021 at 12:13 PM

Peter Marsi

asked 07 May 2021 at 11:50 AM

Peter Marsi
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Salve! Non riesco a collegare il code 25 al sito My.marshall per provare i preset disponibili. L'appplicazione gateway si collega e la luce azzurra si blocca riconoscendo il Bluetooth.
Dal sito My.marshall mi dice codice non connesso.... anche se riesco ad usare l'applicazione Gateway e risulto connesso.
Qualche suggerimento? Sto usando Crome aggiornato con smartphone Android.
Grazie.

asked 26 Apr 2021 at 09:39 AM

Luigi Calvene
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Hello everyone from Portugal,

 
I hope you guys are safe and keeping up. Proud of another Marshall product, adding to the existing Haze 40 and the pre JMP-1, the CODE 100H. I am still going thru the details of every aspect of the digital architecture, but some do seem permanent and require your support:
 
1. Each saved preset will freeze the unit, muting sound, disabling "preset" knob, only mitigated by turning off and on the unit. Actually this will happen exactly the same way if I'm using the app to save the preset.
 
2. If by chance the app is not detecting/recognizing the amp (after previous sync's), the only way to enable this is to shut down the app and turn it back on again.
 
3. When the unit is ON and the volume is 0, there is a clear hum coming from the speakers. This hum is non existing when using the headphones. I am using the original cabinet cable supplied.
 
4. My understanding of the CAB feature, is that it should be "on", if using the DAW or headphones, and OFF when connected to a cabinet (I'm using CODE 212 btw and enjoying it). Why all the presets are factory saved with CAB "on"?
 
The unit was bought with the 1.44 version already installed. I have not tried yet to reinstall anything. I am using Mac, with no Windows sw.
Thanks for the support,
Pedro
(cc to servicedesk@marshall.com)

asked 02 Apr 2021 at 08:19 AM

Pedro Faria
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I need to change the order of the presets as needed, but the Gateway application does not allow changing the position of each preset in memory. 
I don't want to overwrite presets by saving to other stots, I just want to change the order of each preset.
Is there another way to perform this operation?
MyGateway does not synchronize with the hardware, it only sends it to the hardware.
My CODE presets do not appear on MyGateway.

edited 28 Mar 2021 at 11:05 PM

Paulo Crush (1)

asked 28 Mar 2021 at 10:20 PM

Paulo Crush (1)
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Here are a few things I would suggest as improvements to the Marshall Code series. I have a 25 so some things may be specific to that amp. I have stuck to things that could be improved only by software or firmware as these are improvements everyone can have simply by updating the firmware rather than modifying the amp itself.

1. Reduced power mode to switch between full power and lower power mode. This would fix the volume control issue everyone complains about.  Maybe this could be a global setting in the firmware ?

2. USB audio Volume level setting (e.g.  -3dB, 0dB, +3dB etc). This could also be a global setting in the firmware ?

2. Normalise the volumes of the models, some are way too hot (British class A power-amp), some are way too low (Natural pre-amp). I beleive this is the reason why some models have strange low frequency distortion (50s British, OD DSL).

3. Show the configuration of the Cab models, not everyone is a Marshall fanboy and I have no idea what cab a "1960X". even if it was displayed as "1960X (4x12)" I would at least know what the configuration of cab the model is.

4. Fix the spring and hall reverbs, they sound very cheap, like the "echo" you would get on a cheap karaoke machine, certainly nothing like a spring reverb.

5. For god's sake release an official desktop editor!!! with the option to save/restore/edit patches.

6. A sync button to sync the amp presets with your gateway. It you want to rearage the patches online in gateway, you have to manually save all the patches one at a time to the amp using the phone app. So if you add a new patch at position 0, you have to manually save all 100 patches one at a time in order to match your gateway sounds!

 7. Fix the tuner, it is pretty bad on both the amp and the app. It's slow to respond and not very accurate (at least thats what its like on mine). Ive no idea how well it works on the foot controller.

8. If possible add a Fuzz pedal model, even at the expense of removing another model (I wouldnt miss the pretty poor Acoustic simulator for instance).

These are just some suggestions that I feel would make the amp just a little bit better, but in general I'm having a lot of fun with this little amp, and love the sounds and features it has. It is way better sounding than some of the negative reviews online would suggest.

Maybe other people can suggest firmware updates too?

 

edited 22 Mar 2021 at 11:39 AM

Joliet Jake (85)

asked 21 Mar 2021 at 09:37 AM

Joliet Jake (85)
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Hello,

 

I added presets that I would like to add to my Code 50. They appear on the bottom of My Gateway, but I am unable to drag them into my 100 presets. Even clicking the amp icon to demo the preset does't work. I am using Chrome and have my computer connected via USB to my amp (status is Code: Connected).

 

Also, the 100 presets currently in My Gateway are in a different order than my presets on the amp. 

 

I have watched the turorials but it doesn't seem to be working. If you could let me know how to add the selected presets from My Library to my presets on the amp that would be great. 

asked 17 Mar 2021 at 04:52 PM

Dan Chapman
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3

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At some point Marshall will give up on Code and move on to something else (and by past experience it may not be that far away). I would have liked some way to backup and restore patches to the amp once there is no more Gateway or online storage (this happened to Fender Fuse)
I cant believe that after 5 years Marshall dont have even a basic PC application to perform the simple task of saving and loading patches. Even the most basic of multi FX have that functionality these days.

Its clearly hoping for too much to get an editor, you can do that on the app, or even on the amp itself fairly easily anyway.  I'm more worried about managing patches if Marshall shut down the Code servers. Without a way to backup and restore what happens if you have to reset your amp. You have lost everything. After spending a lot of time getting all our sounds just right, I for one would probably give up at that point.

I'm not asking for much, save a patch from the amp to a file, load a patch back from a file to the amp!

 

asked 10 Mar 2021 at 10:15 AM

Joliet Jake (85)
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I have had a chance to spend a few days with the Marshall code 25 and I would like to share with you a few of my findings. I have played guitar professionally for over 30 years and have had all makes and models of guitars and amps in my time, but in general I would have killed for the equipment available to guitarist today.

This is the point where I look at the Code 25 and think “that looks like fun”. I have a few amps kicking about already, mostly gigging volume amps but I also have a Blackstar ID-Core 40, so this would be in reality what I would compare the Code 25 against.

Firstly my experience with the amp and a look around these forums makes one thing apparent. This amp is well named because it is a bit of an enigma.Out of the box I would consider the amplifier not fit for purpose this is really down to a few reasons.

Firstly, some of the presets are just absolutely terrible, I mean some of the worst patches I’ve ever heard on anything, “Small combo” and the “Brit” overdrive amps for instance are shockingly bad. You can make the excuse that all amp and effects units come with bad presets. However this is usually down to strange or weird effects to give bizarre sounds to show off effects but that nobody would ever use in a musical context. However some patches (such as Small Combo) are just basic amp modelling with no effects and are still absolutely terrible. Maybe these sound better on the 50 or 100, but if that’s the case remove them from the 25 it just gives a bad impression.

Secondly, the amp is stupidly loud. I don’t know if this is a marketing decision, but Marshall should look at its target demographic. This thing is a small bedroom practice amp, maybe at a push for some very small live situations, but that is it. Why make the thing so loud? If you need to use this amp near anything over half volume you have bought the wrong amp it’s as simple as that.

Thirdly, some of the modelling is not all it could be with digital artefacts (in the low end in particular), and a fizzy noise gate that for some reason is on patches where there is absolutely no need to have it as the patch is pretty quiet. Once again this is not a professional gigging or recording product and it should be judgged accordingly.

The last bad point I would say against this amp is the tuner, both onboard and on the app are two of the least responsive and wildly inaccurate tuners I have ever seen. Really not even close to tune! Put this down to another marketing tick box.

 

OK, now the good points.

It seems pretty well made and solid for what it is.

I like the size and weight, ideal for a bedroom practice amp.

I like the complete range of controls on the amp, and how you can do everything on the amp that you can do on the app, and it’s easy to do. Great user interface design work.

I like the Bluetooth features and the app. I know people have had problems with Bluetooth, but both my IOS and Android phones connected right away and are stable. I can stream music no problem from outside the house or in other rooms with no issues.

I like having 100 presets to store all the patches I could want (My Blackstar only had 6, and you can only have 1 for each model).

The headphone socket sounds OK, but if I wanted that as a primary feature I would have just bought headphone amp with effects.

I don’t use the recording over USB feature. If I did I wouldn’t expect something this cheap to be amazing. Once again if you want this you probably have bought the wrong product, and are in the wrong price bracket.

I like the cost, its amazing what it does for the money.

I like the sounds, now that I’ve got rid of the awful ones.

It looks pretty cool.

It’s a Marshall.

 

To make this amp useable, I basically had to do the following:

  1. Delete all those terrible patches that are just filler and basically just give the user a bad experience. After doing this I was left with around 20 good sounding patches and 20 OK patches, the other 60 I replaced with a patch called “Blank” (which I have put up on this site). That way every patch sound good to me.
  2. I turned the Mater volume up to ¼ (around 9 o’clock)  and went through the remaining patches adjusting the patch volume of each to make it a sensible volume for bedroom levels. This ranged from around 0.3 to 5 for most patches depending on the patch. This means that you have more control over the master volume and can change patches without is suddenly blowing you head off. There is still plent of volume in the amp after doing this. OK I admit if I want to use headphones I have to turn the master up around half way, but that’s no big deal. Likewise as I said I don’t use the USB for recording, but I assume I would have to turn up the volume for that too. I don’t see that as a problem either for a product in this price range.

Overall I like the amp and doing just these 2 thing make it much more of a pleasure to use. The volume level are more what they should be for a product of this type and I don’t ever hear any of the awful patches (there are plenty of good ones).

Maybe other people can share their first experiences or tips with the Code 25?

asked 02 Mar 2021 at 04:07 PM

Joliet Jake (85)
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Good morning,

 I have a Code 25 and am using my Iphone with Gateway to control it. How do I add downloaded presets to the app so I can put them into the amp?

asked 19 Feb 2021 at 07:22 PM

David Ladish
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341

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Can someone please tell me how to backup default presets from my Marshall Code 50 AMP to the My.Marshall website account (if this is even possible)?  I know there are a number of Manuals that can be downloaded; but I can find nothing that provides an overview of how to make that happen. I have Gateway on my iPhone, but that donesn't provide relevant information either. I will so appreciate information on whether it is possible to backup presets, preferably to my My.Marshall account?

Thanks,

Dick Gleason

asked 06 Feb 2021 at 04:54 PM

Richard Gleason
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372

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Hey all, Just received my Code 50 yesterday from Amazon and I cannot get the eq knobs to work in any preset. I can adjust the eq through the gateway app but when I turn the physical knobs on the amp nothing happens. Is this normal? how can I adjust the eq on a preset without using the gateway app?

asked 18 Jan 2021 at 07:31 PM

Alf Alvarez
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2

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Marshal code 25 has stopped syncing with the cloud. But there is a bluetooth connection.
There are 169 presets saved in the my gateway cloud that is some are repeated and cannot be deleted. Help me please!

asked 12 Jan 2021 at 03:29 PM

Nick Popov
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1

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302

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On the Gateway App, if I login with my friends account to try his presets on my code, it doesnt sync.  My gateway app on my phone shows he is logged in, and that it has synced, but the presets are just listed as the ones I had on my phone.  

 

asked 06 Jan 2021 at 10:46 PM

evan hecker
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300

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Hello,

Recently I bought a Code 100 and I've connected it to my phone (Samsung s10). 

When I save and store a new preset via app or amp, it stops playing completely. After a restart, the preset is saved and it starts to sound again.

Is there a way to prevent the "stop" of the amp? 

Thank you all.

asked 24 Dec 2020 at 06:47 PM

Riccardo bertelli
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