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I have several custom presets in my Gateway (via my PC at my.marshall.com). I synchronized my PC with the Gateway App on my Android phone and all the new presets show up (so far, so good). The problem is that when I turn on the Code 100 amp, all of my presets (in the Gateway Library on my phone) get reset to the default presets.

If I turn off the amp and re-sync, all of my custom presets show up again. When I turn on the amp, they all get reset to default values.

I updated the firmware on my CODE 100 and tried several different startup configurations, but nothing works.

Why is the amp overwriting the presets on my Gateway App?

asked 20 Apr 2022 at 04:22 PM

Reid Beck (1)
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I turned on bluetooth on my  phone then initiated the bluetooth feature on my code100. find the amp in the It found the amp on my phone so I connected to it and the blue light on the amp quit flashing indicating that they are synced together. When I open the gateway app on my android phone (samsung S20E) it will not find the amp in the menu section of the app. I see the blue tooth symbol there with the word CODE next to it and it says not connected. There is nothing next to the Amps Detected: and when I scan for an amp it turns gray for a few seconds and then back to green. Same thing when i switch between the phone and amp icon in the bottom left corner. when on the phone icon i have presets when I switch to the amp Icon I get nothing displayed. I do have audio .from phone to amp and that s what it says in the blue tooth section in my phone. It says that the code V020150FDU connected for audio

asked 19 Apr 2022 at 12:47 AM

Ricardo Salinas
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I seem to be having the same issues that a lot of people have reported, where I cannot get the Marshall Gateway app to connect to my Code 25. I've only had the amp for about a week and I cannot get the app to see it. ? 

I can connect to the amp via Bluetooth using my phone (Samsung S10, Android 11) and whilst connected, can use it as a BT speaker to play music from Spotify. However, nothing I do seems to get the app to connect to the amplifier. 

-I've updated the amp to the latest firmware using my laptop/web browser. 
-I've followed all the instructions in the Bluetooth Connectivity Troubleshooter to the letter (CODE - Gateway Bluetooth Connection Troubleshooting - my.marshall.com)

No matter what I do, or what order I install/uninstall/connect, the app will not see the amplifier. Everything works otherwise - I'm able to apply Patches from ? using a USB connection - and the amp sounds great. I'd just like to be able to control it from my phone.

asked 19 Feb 2022 at 11:19 AM

Todor Valkov
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278

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hy

marshall gateway app is not working with android 11 version

the bluetooth connection is in place (blue light is in on) but opening the Gateway App the connection to the amp is not detected

can you please give me the info to solve the issue?

i've tried with another phone with android 10 sw version and the app is working

I think the app need some update to fix this bug (my version is 1.5.5 )

please consider that android 11 will be the standard for the most part of your code owner in the world

best regards 

Luigi

 

asked 26 Nov 2021 at 08:26 AM

luigi pagani (2)
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I seem to be having the same issues that a lot of people have reported, where I cannot get the Marshall Gateway app to connect to my Code 25. I've only had the amp for about a week and I cannot get the app to see it. ? 

I can connect to the amp via Bluetooth using my phone (Pixel 3a, Android 11) and whilst connected, can use it as a BT speaker to play music from Spotify. However, nothing I do seems to get the app to connect to the amplifier. 

-I've updated the amp to the latest firmware using my laptop/web browser. 
-I've followed all the instructions in the Bluetooth Connectivity Troubleshooter to the letter (CODE - Gateway Bluetooth Connection Troubleshooting - my.marshall.com)

No matter what I do, or what order I install/uninstall/connect, the app will not see the amplifier. Everything works otherwise - I'm able to apply Patches from ? using a USB connection - and the amp sounds great. I'd just like to be able to control it from my phone.

edited 03 Oct 2021 at 01:11 AM

Harleigh Maguire

asked 16 Sep 2021 at 03:16 AM

Harleigh Maguire
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3

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356

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Hi, 

Am the pround owner of a Marshall Code 100 Combo, or rather, I used to be proud.

My problem is your bluertooth app.

It simply doesn't work.

I have installed on my Huawei phone (android) and  Nexus 7 tablet.

It used to work fine on both , now the app appears to be corrupted and the display is completed stuffed. ( yes I have uninstalled, rebooted and re-installed).

Also it doesn't recoginse my credentials. I means the program asks me to login (same  credentials as here), but there is no way to enter my details, no places to type my email addess etc.

Have you now stopped working on the Gateway app?

I need to know, as if you have, I'll be getting rid on the amp, as it's no good to me as it is.

edited 30 Sep 2021 at 03:51 PM

Chris Davies (12)

asked 21 Aug 2021 at 03:22 PM

Chris Davies (12)
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Salve! Non riesco a collegare il code 25 al sito My.marshall per provare i preset disponibili. L'appplicazione gateway si collega e la luce azzurra si blocca riconoscendo il Bluetooth.
Dal sito My.marshall mi dice codice non connesso.... anche se riesco ad usare l'applicazione Gateway e risulto connesso.
Qualche suggerimento? Sto usando Crome aggiornato con smartphone Android.
Grazie.

asked 26 Apr 2021 at 09:39 AM

Luigi Calvene
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I have a samsung s10 and android 11 and I can successfuly connect my amp to my phone via bluetooth, but I can't connect it with the app, it just can't detect the amp.

I already re-installed and re-connected the app and amp. What can I do?

asked 21 Apr 2021 at 01:45 PM

yurii arutiunov
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1

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413

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I seem to be having the same issues that a lot of people have reported, where I cannot get the Marshall Gateway app to connect to my Code 25. I've only had the amp for about a week and I cannot get the app to see it.

I can connect to the amp via Bluetooth using my phone (Pixel 3a, Android 11) and whilst connected, can use it as a BT speaker to play music from Spotify. However, nothing I do seems to get the app to connect to the amplifier.

-I've updated the amp to the latest firmware using my laptop/web browser. 
-I've followed all the instructions in the Bluetooth Connectivity Troubleshooter to the letter (CODE - Gateway Bluetooth Connection Troubleshooting - my.marshall.com)

No matter what I do, or what order I install/uninstall/connect, the app will not see the amplifier. Everything works otherwise - I'm able to apply Patches from ? using a USB connection - and the amp sounds great. I'd just like to be able to control it from my phone.

asked 28 Mar 2021 at 10:54 AM

Andrew Jarvis
3

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2

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525

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I have had a chance to spend a few days with the Marshall code 25 and I would like to share with you a few of my findings. I have played guitar professionally for over 30 years and have had all makes and models of guitars and amps in my time, but in general I would have killed for the equipment available to guitarist today.

This is the point where I look at the Code 25 and think “that looks like fun”. I have a few amps kicking about already, mostly gigging volume amps but I also have a Blackstar ID-Core 40, so this would be in reality what I would compare the Code 25 against.

Firstly my experience with the amp and a look around these forums makes one thing apparent. This amp is well named because it is a bit of an enigma.Out of the box I would consider the amplifier not fit for purpose this is really down to a few reasons.

Firstly, some of the presets are just absolutely terrible, I mean some of the worst patches I’ve ever heard on anything, “Small combo” and the “Brit” overdrive amps for instance are shockingly bad. You can make the excuse that all amp and effects units come with bad presets. However this is usually down to strange or weird effects to give bizarre sounds to show off effects but that nobody would ever use in a musical context. However some patches (such as Small Combo) are just basic amp modelling with no effects and are still absolutely terrible. Maybe these sound better on the 50 or 100, but if that’s the case remove them from the 25 it just gives a bad impression.

Secondly, the amp is stupidly loud. I don’t know if this is a marketing decision, but Marshall should look at its target demographic. This thing is a small bedroom practice amp, maybe at a push for some very small live situations, but that is it. Why make the thing so loud? If you need to use this amp near anything over half volume you have bought the wrong amp it’s as simple as that.

Thirdly, some of the modelling is not all it could be with digital artefacts (in the low end in particular), and a fizzy noise gate that for some reason is on patches where there is absolutely no need to have it as the patch is pretty quiet. Once again this is not a professional gigging or recording product and it should be judgged accordingly.

The last bad point I would say against this amp is the tuner, both onboard and on the app are two of the least responsive and wildly inaccurate tuners I have ever seen. Really not even close to tune! Put this down to another marketing tick box.

 

OK, now the good points.

It seems pretty well made and solid for what it is.

I like the size and weight, ideal for a bedroom practice amp.

I like the complete range of controls on the amp, and how you can do everything on the amp that you can do on the app, and it’s easy to do. Great user interface design work.

I like the Bluetooth features and the app. I know people have had problems with Bluetooth, but both my IOS and Android phones connected right away and are stable. I can stream music no problem from outside the house or in other rooms with no issues.

I like having 100 presets to store all the patches I could want (My Blackstar only had 6, and you can only have 1 for each model).

The headphone socket sounds OK, but if I wanted that as a primary feature I would have just bought headphone amp with effects.

I don’t use the recording over USB feature. If I did I wouldn’t expect something this cheap to be amazing. Once again if you want this you probably have bought the wrong product, and are in the wrong price bracket.

I like the cost, its amazing what it does for the money.

I like the sounds, now that I’ve got rid of the awful ones.

It looks pretty cool.

It’s a Marshall.

 

To make this amp useable, I basically had to do the following:

  1. Delete all those terrible patches that are just filler and basically just give the user a bad experience. After doing this I was left with around 20 good sounding patches and 20 OK patches, the other 60 I replaced with a patch called “Blank” (which I have put up on this site). That way every patch sound good to me.
  2. I turned the Mater volume up to ¼ (around 9 o’clock)  and went through the remaining patches adjusting the patch volume of each to make it a sensible volume for bedroom levels. This ranged from around 0.3 to 5 for most patches depending on the patch. This means that you have more control over the master volume and can change patches without is suddenly blowing you head off. There is still plent of volume in the amp after doing this. OK I admit if I want to use headphones I have to turn the master up around half way, but that’s no big deal. Likewise as I said I don’t use the USB for recording, but I assume I would have to turn up the volume for that too. I don’t see that as a problem either for a product in this price range.

Overall I like the amp and doing just these 2 thing make it much more of a pleasure to use. The volume level are more what they should be for a product of this type and I don’t ever hear any of the awful patches (there are plenty of good ones).

Maybe other people can share their first experiences or tips with the Code 25?

asked 02 Mar 2021 at 04:07 PM

Joliet Jake (85)
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Hi,

Just received my Code 25.

I can't download the Gateway app on Google play store (Android) as I get a message "Your device is not suitable for this app" or something along those lines.

I use a Huawei P9

Any thoughts?

 

Thanks in advance

asked 16 Jan 2021 at 10:43 AM

Marc Maes
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1

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447

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I've recently purchased CODE 25, installed Marshall Gateway, and paired the code 25 with my smartphone (Xiaomi Redmi Note 8 Pro, MIUI 12, Android 10).

All was fine, I've listened to some pre-sets using the application and tried to disconnect the CODE 25 from the phone. I've opened the Bluetooth settings on my phone, tapped to the CODE 25 device, and pressed to the "unpair" option.

BUT the CODE 25 still tries to pair with my phone every time, when the Bluetooth is on.

I've tried to reset the CODE 25 to the Factory settings, tried to update the firmware - no result. 

Not even resetting the Bluetooth settings on my phone helped to solve the problem: the CODE 25 spams my phone with the requests of pairing every time I turn the device on.
When I pressing the Cancel button on the pairing request, the next request comes within several seconds.

It's really annoying!


How to force the CODE 25 to stop spamming my phone?

asked 18 Oct 2020 at 02:53 PM

Vitalii Yermakov
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549

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Hello!

I've registered today on my.marshall.com and added some presets to "My Library" section. The thing is when I go to "My Gateway" section on this site, so I can add the presets I've just added to the library of presets list that I see on the APP on my phone (Android) so I can play them, I see the following message:

You haven't synced any presets from a Gateway app yet.

Click here to download the Marshall Gateway app now.

I've already downloaded the Gatewayy APP on my phone, and I'm actually logged in my phone too, and by the way I've synced my phone with the "Sync Now" button on "My Marshall" section on the APP many times just in case. On the other hand when I enter "My Gateway" section, the "My Library" list of presets I've just added it's there at the bottom of the page, but I can't move them to the 100 preset list that is already loaded in my phone like I've seen on tutorial videos (the 100 presets aren't there).  Seems my.marshall.com can't recognize the syncing. I've logged in and out of my.marshall.com and on the app, with no effect; it doesn't make a difference if the amp is on or off. Any help would be greatly appreciated, thanks!!

edited 11 Oct 2020 at 01:44 PM

Martin B

asked 10 Oct 2020 at 06:35 PM

Martin B
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1

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417

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Hello,

Gateway works  without problems on my Code 50 Amp up to yesterday 06th October 2020!

Amp is not often used, bought new on November 2018. Also checked  for the latest update for this Amp on 06th October 2020.

Android Device is Samsung Galaxy S8, version 9, latest update 01st September 2020.

Several times i have again and again downloaded the Gateway App en have several times tried to get bluetooth connection between Amp with device and between device and Amp.  Bluetooth connection between Amp and Device no problem. Is connected for streaming audio to the Amp. But no succesfull to connect App with the Amp. Tried over and over conform all the instructions on the Marshallwebsite /troubleshoooting.

Very, very strange that App is not working anymore!

 Who can give me the solution to solve this very strange problem which give me headaches?

asked 07 Oct 2020 at 07:29 PM

Fred Beumer
1

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4

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608

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I have a Marshall Code 50 running MCU version 1.44 and Gateway (Android version 1.5.5) on a Samsung Galaxy S9+ running the latest OS. I can bluetooth pair to the amp and play music, but can not connect to the amp to change my presets from the library.  I have reloaded the latest firmware on the amp, deleted and reinstalled the Gateway app, paired and unpaired several times.  Nothing seems to work.  I even grabbed my old Galaxy S7 Edge phone and that Gateway app on it does the same thing.  Does my amp need to be serviced for Bluetooth connectivity?

asked 03 Aug 2020 at 12:12 PM

Kent Knudsen (1)
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2

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768

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I have the Code 25, and just installed the latest updates (1.44) to the firmware. However, I still cannont get the Gateway app to recognize the amp. I am connected via blue tooth as I can play music from my Android phone over the amp, but the controls from the app don't work at all. Again, when I search it does not find an amp. Help? 

asked 20 Feb 2020 at 05:08 PM

Tim Rogers (2)
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1

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618

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*****UPDATE :  PROBLEM SOLVED.  OR MORE CORRECTLY, NO PROBLEM TO BEGIN WITH.  APPARENTLY THIS IS NORMAL AS ALL OF THE PRESETS HAVE BEEN SAVED TO MY AMP.   NO REPLIES NECESSARY. THANKS! ****

 

Hello all,

I'm a new Code 50 owner and am just getting started.  I bought mine used from Guitar Center so I don't have the manual at hand and am running into an issue.    I have added a ton of user created presets to my library on the gateway page, and synched them to my android app.  When the app is connected to the amp I can see the presets when in gateway mode (blue dials).   

Here's the problem I'm having:  When I try to save the preset to the amp, I open the preset in the library, click on the arrow to the right, and put an x in the amp box.  When I click save however, the amp box unchecks and I'm back where I started.  

I'm not sure if this is a glitch or I'm missing a step somewhere.  Can anyone help me out?

Thanks much!

 

Mitch

edited 09 Dec 2019 at 03:09 PM

mitch widener

asked 09 Dec 2019 at 02:56 PM

mitch widener
2

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3

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759

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Hi,

My Code 25 cannot communicate with my phone via Marshall Gateway. The software cannot find and connect to the amplifier as if there was no bluetooth connectivity, but there is as I can listening to music via that. I use Galaxy A5 android.

Could you help me to solve the problem?

Thanks

Adam

asked 27 Sep 2019 at 09:23 PM

Adam Mokrzycki (2)
0

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1

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991

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Hi guys,

Thought I'd share what finally worked for me to get my CODE amp to connect to the gateway app.

I had tried literally everything, unpaired the amp, reinstalled gateway about 10,000 times, used 3 different devices. All with no success.

Until I tried this:

This worked for a Samsung Galaxy S2 tablet, but I suspect it would probably work with any device.

 

1. Uninstall gateway from your device

2. Unpair every single device you have paired with your device through your bluetooth settings.

3. Clear your bluetooth cache and data. On an Android device this is located in App Manager/System apps (to show system apps you might have to click the 3-dot symbol on top right of settings screen)/Bluetooth/Clear cache and data

4. Restart your device

5. Re-Install Gateway app

6. Pair AMP with device via bluetooth

7. Open Gateway app, and hopefully, you'll see your CODE amp has finally connected.

 

The key here is to unpair all bluetooth devices and clear bluetooth cache through your phone's settings.

 

Credit to Cris Lebrun who shared this solution elsewhere in the forum. It was kinda hidden so I thought i'd make a separate thread for it.

 

Good luck

 

asked 06 Sep 2019 at 01:27 PM

ANTONIS MARKIDES
0

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2

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843

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after correctly updating the CODE AMP and the Gateway, the connection is still wrong, I had hope with the last update but it has not helped me at all.

he version of android that I use is ANDROID 9, with the phone Galaxy J6 + ..... I do not understand where the problem may be.

I would appreciate Marshall's help in correcting this problem, they have already contacted me for a long time but the guidelines were erroneous from the beginning.

Thanks for all.

asked 05 Jul 2019 at 04:27 PM

JORDI SANCHEZ (1)
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