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A little less than a year ago we have purchased the Stanmore 2 wifi (with Google Assistant).  A stunning beautifull speaker at a relatively high price. At this price one would expect the best quality. 

Pretty much immediately we noticed that when using the speaker on wifi there is a crackling sounds that interupts the music every so often.  At times this crackling sound can be rather loud and disturbing. We contacted marshall customer support on numerrous ocations. 

After our first contact we got given some advice on how to solve the problem. This is what we were told: 

- There may be other appliences near by that are causing the interferance

- Our music source may be running out of energy/power

- Our Wifi may not be strong enough 

- Asked to try resetting the speaker to factory settings. 

After having tried all of the above and moving the speaker all over the house, pluggin out all other appliences and plugging in the music source to the power the problem did not go away. We immediately contacted customer support again. Though they were friendly I found it strange that they actually just gave me the same message again, with no additional solutions. Almost as if my second message (where I explained what we have tried in detail) was not even read. 

After a couple of attempts of getting through to customer support they finally responded with a more realistic solution; Returning the speaker. This is where I really got annoyed. I have explained in my mails that the crackling sound is not constant. In their response about me being able to return the speak for them to see what the problem is they were clear that should they find no problem that the postal costs (and all other additional costs) would be charged to me. Since the crackling sound is not constant, the chance is big that when they test it they may not hear the crackling at that moment and then blame and charge me. 

All in all this is not what I would expect of a comapany with this reputation and price tag. Simply put this problem should not even exist. I have a couple of other speakers at home (Bluetooth, wifi) all working perfectly at a fraction of the price. Non of them have ' interferance issues', power Issues etc. A speaker at this price  of the Stanmore should simply not have these problems to start with. 

I believe Marshall should take responsibility for this problem and admit it is an issue with their speaker and not due to 'circumstances' at my house. There are enough complaints about this issue online to proof that the fault lies with the speaker. 

Marshall please fix the problem and please replace my speaker. 

asked 16 Sep 2021 at 07:53 AM

Quintin Smit
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Guitar and lead both work fine however my Marshall DSL40 (purchased Dec 2018) has stopped working, all lights work however there is no sound. High power output also makes strange popping/crackling noises when idle, also as of 2 weeks ago the amp would randomly but rarely make a clicking noise when in standby, this stopped a week later but  I had previously never ever heard this noise before. The standby also emits a quiet hum.

asked 16 Sep 2020 at 05:47 PM

Sam Adams
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2

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I bought a new marshall code 25 and plugged in my guitar to test if everything works fine. But when I touch a string the Amp makes a quite but annoying and strange "crack" sound, but only when I touch it. That happens when I even not play the string, it's enough to put your finger slow on the string. Also the Amp rustle when I'm playing but not when I'm not playing, is that normal??

Come somebody tell me please if they have the same problem or if that's normal?! 

 

Thanks 

asked 29 Jul 2020 at 09:56 PM

Fynn 1234
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i experiance a lot of crackle at some presets  whitch is extremly anoiying !

it seems to disapear when poweramps turned off

i read alot of CODE users experiance the same and if its a software bug can we expect a software update soon?

edited 16 Jul 2020 at 01:36 PM

Ronnie Schepers (1)

asked 16 Jul 2020 at 12:55 PM

Ronnie Schepers (1)
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Hello, I recently purchased a Marshall Code 25 amp, and i'm not sure if the crackling sound was there from the start since it's barely audiable and when i play i can't really notice it, but when the amp is on and the guitar is not plugged on( or it is plugged in) there's a weird crackling sound that occurs every 6-7 seconds

 

Here's a video showing the issue https://www.youtube.com/watch?v=DWFHlhBU1R8

 

Any idea guys? I tried switching the power cable and the power socket as well same issue. 

edited 12 Aug 2018 at 12:21 AM

Laith Bashar

asked 12 Aug 2018 at 12:18 AM

Laith Bashar
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Does anybody else have a noise issue after an update on the firmware?

My Marshall code 50 was dead quiet until I have made an update on the firmware. 

asked 11 Aug 2018 at 11:56 AM

JJ Jung
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12

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My new CODE-100 2x12 has a prominent digital fizz noise it also crackles, very unpleasant specially when you use tremolo, chorus, delays.

Very noticeable on the decay of the notes, decay of notes crackles.

When you play the low E string unfretted it makes a buzzing noise, this is difficult to forgive in any amp.

Are you guys at Marshall aware of this? should I return the amp?

Thank you.

edited 04 Oct 2017 at 03:08 AM

Jorge Liguori (5)

asked 04 Oct 2017 at 02:31 AM

Jorge Liguori (5)
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