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I seem to be having the same issues that a lot of people have reported, where I cannot get the Marshall Gateway app to connect to my Code 25. I've only had the amp for about a week and I cannot get the app to see it. ? 

I can connect to the amp via Bluetooth using my phone (Samsung S10, Android 11) and whilst connected, can use it as a BT speaker to play music from Spotify. However, nothing I do seems to get the app to connect to the amplifier. 

-I've updated the amp to the latest firmware using my laptop/web browser. 
-I've followed all the instructions in the Bluetooth Connectivity Troubleshooter to the letter (CODE - Gateway Bluetooth Connection Troubleshooting - my.marshall.com)

No matter what I do, or what order I install/uninstall/connect, the app will not see the amplifier. Everything works otherwise - I'm able to apply Patches from ? using a USB connection - and the amp sounds great. I'd just like to be able to control it from my phone.

asked 19 Feb 2022 at 11:19 AM

Todor Valkov
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I seem to be having the same issues that a lot of people have reported, where I cannot get the Marshall Gateway app to connect to my Code 25. I've only had the amp for about a week and I cannot get the app to see it. ? 

I can connect to the amp via Bluetooth using my phone (Pixel 3a, Android 11) and whilst connected, can use it as a BT speaker to play music from Spotify. However, nothing I do seems to get the app to connect to the amplifier. 

-I've updated the amp to the latest firmware using my laptop/web browser. 
-I've followed all the instructions in the Bluetooth Connectivity Troubleshooter to the letter (CODE - Gateway Bluetooth Connection Troubleshooting - my.marshall.com)

No matter what I do, or what order I install/uninstall/connect, the app will not see the amplifier. Everything works otherwise - I'm able to apply Patches from ? using a USB connection - and the amp sounds great. I'd just like to be able to control it from my phone.

edited 03 Oct 2021 at 01:11 AM

Harleigh Maguire

asked 16 Sep 2021 at 03:16 AM

Harleigh Maguire
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I recently purchased a CODE25 to use as a practice amp. It looked like something fun I could play around with.

The first few days it was ok as I was only using some of the factory presets. Trouble started as soon as I edited one or saved an online preset. The sound dissappeared (speaker) and the display got very faint. Restarting the amp made the display ok again but still no speaker sound. I reset the presets (hold down Amp while turning it on) and that seemed to do the trick.

But soon after the sound issue started again. I reset the amp presets, re-installed the firmware, but I only had sound for 2-3 seconds after boot, then nothing.

I have now discovered that if I plug in a headphone (which has sound) and then unplug it, I have speaker sound again. This makes me even more confused. I haven't tested long enough to confirm that this will work over time. 

I see that there is a lot of posts regarding sound issues and requests for a long overdue firmware. But have anyone found out any new tricks to overcome the issues?

I sent an email to Servicedesk last week but haven't recieved a response of any kind.

asked 14 Apr 2021 at 11:00 AM

Bjørn Gamlem
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6

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I have the following problem with my Marshall Stanmore (I) Bluetooth speaker:

Whenever I am wirelessly connected, the Bluetooth connection drops after 20 minutes — while playing music!

The surprising thing is that it not just happens randomly after 15 to 45 minutes — no, it happens suspiciously regularly after 20 minutes. I went and tested this with my laptop (4 times) and my phone (3 times) by writing down the start and stopping times, and the Bluetooth connection got interrupted (the music stopped) after 20 minutes each time. 7 times in a row. No exception.

• Yes, I have removed the speaker from all devices, then re-repaired them. Multiple times.

• Yes, the problem exists with all my devices that can send sound via Bluetooth (laptop, phone, desktop,). Those same devices have no problem to stream music to my Sony sound system or portable Bluetooth speakers. The problem only exists with the Stanmore.

• No, the Stanmore is not near a wifi router, a micro wave, a DECT phone or close to other Bluetooth devices. All of my other Bluetooth devices work perfectly fine. During my tests, the speaker and the Bluetooth source were about half a meter/two feet apart.

• Yes, I have had the Stanmore disconnected from power for an hour. Even a few days, actually.

• Yes, sound works perfectly fine via the wired connection (INPUT 1) and it doesn't stop after 20 minutes. 

• Yes, the "STANDBY MODE" switch on the back  is set to "STANDARD". (But surely no Bluetooth speaker would ever go into standby mode WHILE playing music anyways, right?)

• No, I am out unfortunately of warranty. The speaker looks great and hasn't been used that much. I also find that it financially doesn't make much sense to spend 130€ (max.) on a Marshall OOW repair.

• No, the Stanmore I is not compatible with the Marshall Bluetooth app, and there is no way for me to update the firmware (as far as I know).

• Yes, I can absolutely open up the speaker and post pictures of specific components, if someone has a clue about what capacitors or chips to look out for.

Additional info on the issue:
I experience no problems connecting via Bluetooth, from any device. I can start playing music — but after 20 minutes, the music will automatically stop. If I am streaming from Spotify for example, the player will just pause. The Stanmore stays powered, and the red BLUETOOTH light on the Stanmore is still on, but it appears a little dimmer than normally. I have found that pressing the SOURCE/WAKE button once usually wakes up the Bluetooth connection again, and then after a while, I can resume music by un-pausing on the laptop or phone. 

Thoughts? Ideas?
The fact that this happens after a very precise operating time, sure sounds a lot like it could be standby-related. But the Stanmore is not set to POWERSAVER mode. And even if it was, it would only enter standby mode after a certain time if it wasn't playing anything. A speaker that goes into standby mode every 20 minutes WHILE playing music ... that would be ridiculous! And yet, that is exactly what I am dealing with.
Any ideas or clues for what to try or look out for?

asked 20 Mar 2021 at 10:07 PM

M K (3)
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3

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Hello,

I took delivery of a Code50 last Friday, and already I have noticed a major flaw. I have updated the firmware, and it didn't solve the problem.

1. On many of the presets, there is what sounds to me like a slight buzz or a distorted sound as the chord is being held after about 4 or maybe 5 seconds. Obviously, this isn't going to be good when recording.

For example, I have been using many of the clean sounds, such as, American Clean (preset 32). This is a prime example of the unwanted buzz as the chord fades (only 4 or 5 seconds). There are so many more presets that also have this problem.

The issue occurs through both the Code50 built-in speaker and my Beyer Dynamic DT100 headphones. Using headphones proves that it is not the internal speaker at fault.

I can email a sound byte if you need one.

The last thing I want to do is re-box the amp and return it for a replacement only to have the same issue happen with the next unit. So, please can you let me know if this is a widely known fault because, if it is, I will unfortunately have to send it back for a full refund.

2. A second issue worth noting here is that the clean sounds are not very loud. When wearing headphones, I have to increase both volumes to 10, but I can still hear the strumming of the actual guitar with my plectrum coming through the headphones. The volume on the clean sounds are too weak and definitely not loud enough when also playing through the Code50 speaker, not just the headphones. Conversely, the distorted rock sounds are really loud when the volume is set to a low level, but the clean sounds couldn't be more opposite.

It will be a shame if I return the unit because I love the app and the ability to back up presets and also search for new ones.

Many thanks 

asked 17 Nov 2020 at 07:50 PM

R Cross
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699

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Hi,

 

I have found a weird thing that may or may not be known with iOS + Bluetooth and the Code 50.

The CODE 50 when playing backing tracks / using it as a Bluetooth speaker is very quiet (So the master is wacked up and the playing guitar is extremely loud). 

 

and the weirdest thing (which physically makes sense but still it shouldn't do it) is that the Amp is predominatly a Left speaker when playing music through bluetooth as my phone (iPhone 6S) thinks my amp is bluetooth headphones rather than speaker (as the headphone icon pops up on the top right). 

 

My amp is on the latest firmware update.

 

Is there any fix for this? There's nothing in the gateway app for audio balencing

 

asked 26 Jul 2020 at 09:49 PM

Ed Thwaites
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1

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2.9k

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The new Stockwell 2 seems to come with an auto-standby mode, meaning it shuts off after between 5 min and 20 min (seems to be different from a phone versus a laptop?) even if the connection via bluetooth or jack-in is stable. Although the sound is nice for the size, the speaker is barely useful in settings where sound is not played all the time.

Team Marshall, can you please provide an option to define a custom time (let's say 2h) or completely disable the  auto-standby mode either by a Firmware update ob by integrating the Stockwell 2 into the Marshall app? Thanks.

Best
Rey

asked 09 Jun 2020 at 02:29 AM

N/A N/A (1)
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980

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I dont know why you removed the feature of turning off the standby mode. It was a terrible decision. We need smart devices and not dumb ones. You really expect me to press a button on the speaker every time I use it after 20 minutes? Please update the app and firmware so we can enable turning off this stupid feature.

asked 25 May 2020 at 11:17 AM

Jake Ritter (6)
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2

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Got an issue with my Marshall Stanmore wifi speaker. When playing music through Wifi or Bluetooth the volume always goes down on its own. Have to turn up the volume between 5-10 times before it stops turning down the volume on its own. Wifi and Bluetooth connection are fine, it has this issue which each connected device I've tried and with all apps (spotify, Google Music, YouTube,...). Any idea on settings or stuff i can check? Maybe a firmware update something? 

asked 29 Apr 2020 at 06:23 PM

Bart Vm
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8

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4.8k

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Please fix this, Marshall!

The only way to listen music on Woburn is via cableless connection. You cant plug your TV or DVD player in it, as it has a huge delay. 

I've spoke with someone of Marshall team, and I was adviced that, this product is not ment to be used with TVs, Piano, Guitar or any other devices. So, how many speakers I need to own in my house? One for music, a soundbar for TV, amp for my guitar?

I would giveup multi-room feature if AUX and/or RCA had no latency!

If I did know there would be latency over AUX and RCA I would never buy this expencive speacker! Bose Soundlink had the same issue, but they DID FIX it with with an firmware update. Why Marshall didn't fix it yet?
So Please dear Marshall team! If you read this, please! Fix the latency over RCA or / and AUX so I can love my speaker again.

asked 05 Nov 2019 at 09:15 AM

Ivan Margitin (2)
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1

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889

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Hi,

I have a problem with my new Stockwell II. It plays the Bluetooth connection sound while playing music with my iPad Air, which is only 10 centimeters away.

The intervall between this sounds is not constant, between 30s and 15 minutes. But quite annoying. Music playing is not interrupted.

Any ideas what to do? Maybe a firmware update? (But my windows 8.1 pc doesn't recognize the speaker.)

Thanks!!!

asked 25 Aug 2019 at 07:22 PM

Astra Geh
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1

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726

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How can I update firmware when I don't have USB port on my Marshall speaker

asked 16 Jul 2019 at 09:23 PM

Sheilah Williams
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1

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756

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I know that turning a "TUBE" amp on without a speaker load on the output will damage the amp.

(the no-load condition will cause the output voltage to increase until the output tubes burn out, which can then lead to other component  damage)

 

Is this also true for a CODE 100 amp?  Is there a risk of damage to the output section, with turning the unit on without a speaker cab load connected?

Would it be safe to operate the amp with just headphones connected instead of a speaker cab?

Would it be safe to operate the amp without either a speaker cab or headphones connected?

I ask because my computer (which is a desktop) is in a different location in my house than my amp.

Doing firmware updates or testing out patches requires either moving my computer or my amp, both of which are very inconvenient.

It would be much easier if all I had to move was the head.

 

asked 09 Jul 2019 at 01:42 PM

A. Todd Henker
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1

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918

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I'm using USB on my Mac and the Mac sees the Code and allows me to set the speaker to it.
When I pull up a Youtube video and start it the video will play for about 5 seconds and then halts.
It's almost like something else is intercepting it. It basically locks up and I have to close the browser.

Same issue when using the Code 25 as input device on Mac for Garage Band. It recognizes it but when I record
upon playback the sounds are scratchy and unusable

This Code 25 works on my Windows Machine both ways as Input and Output device flawlessly

I have installed the latest firmware so that is not the issue.

Any ideas on what it might be causing the problem on the Mac?

--Pat Brown

asked 05 May 2019 at 04:55 AM

Pat Brown (25)
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2

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1.1k

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Actually I'm totaly not interested in bluetooth connection, but of course I understand that it might be an essential prolem for some people...

But there are some other problems I'd like you to find good solution for.

1. Master volume. From 0 to 10% there is almost no sound, over 10% it becomes very loud. 

2. Decreasing sound level with Volume pot results in decreasing USB signal level - not acceptable for players using USB output for recording in DAW software. It would be nice if for clean preamp gain at 2 and volume at 3  give recording level about -6 dB, now it is about -36 dB... 

Best regards, Jacek.

P.S. What is a frequency range of CODE 25 speaker?

 

asked 24 Jan 2019 at 11:09 AM

Jacek Klimkiewicz (183)
2

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1

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1.2k

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Today I tried to play my Marshall code 50 and noticed that there is acutally no sound coming through.
I already changed the cable to make sure that the cable is alright.
I also noticed that there is no Headphone sound and the amp tuner is not working neither. 
The speaker makes the normal light buzzing noise when turned on, so I assume that it is not about the speaker. 

I did a firmware update just now, but I didn't help. 
I really don't know what to do anymore. I barely played the amp and never transported it neither.
Why it is suddenly not working is a mystery to me. 

If you have any advice please let me know. 



asked 19 Nov 2018 at 07:10 PM

aleks jovic (2)
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Hi all! I'm a very pleased user of a CODE 100 combo. I'ts a quite wonderful tool for those that cannot achieve a Boutique or Vintage tool.

 Until this time I used it at home mostly with Headphones, due it's power is very high to set it for speaker use.

 

But this weekend we had an oportunity to use it on a live presentation. That day the amp showed some problems using the speakers: In the middle of the presentation it suddenly lost volume, staying turned on. Obviously it was a very unconfortable situation, and my only reaction was to turn it off and on after a few minutes. This failure happened at least 5 times.

 

There are many supositions I made about this issue, before sending the amp to my dealer:

1)  The voltage mains was under very high fluctuation values.

2)  Firmware glitch

3)  Broken Master Volume pot

 

I'll check the amp and see if this problem is still happening. Do you have any other diagnosis/solution to tell me? I'm very worried about this problem

 

Thanks in advance to all,

Matías

asked 13 Aug 2018 at 12:16 PM

Matías Nahuel Talledo (1)
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4

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This really stinks...

 

I have a brand new Code 25 and it stops playing through the speaker after a few seconds.  The output is always there when I plug in a headset, but the speaker plays for a few seconds then goes quiet.  I redownloaded and installed the firmware.  I tried different settings and different presets.  Nothing works.  Any other advice before i talke it back to the Guitar Center?

asked 24 Mar 2017 at 01:30 AM

George Martin
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