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I seem to be having the same issues that a lot of people have reported, where I cannot get the Marshall Gateway app to connect to my Code 25. I've only had the amp for about a week and I cannot get the app to see it. ? 

I can connect to the amp via Bluetooth using my phone (Samsung S10, Android 11) and whilst connected, can use it as a BT speaker to play music from Spotify. However, nothing I do seems to get the app to connect to the amplifier. 

-I've updated the amp to the latest firmware using my laptop/web browser. 
-I've followed all the instructions in the Bluetooth Connectivity Troubleshooter to the letter (CODE - Gateway Bluetooth Connection Troubleshooting - my.marshall.com)

No matter what I do, or what order I install/uninstall/connect, the app will not see the amplifier. Everything works otherwise - I'm able to apply Patches from ? using a USB connection - and the amp sounds great. I'd just like to be able to control it from my phone.

asked 19 Feb 2022 at 11:19 AM

Todor Valkov
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I seem to be having the same issues that a lot of people have reported, where I cannot get the Marshall Gateway app to connect to my Code 25. I've only had the amp for about a week and I cannot get the app to see it. ? 

I can connect to the amp via Bluetooth using my phone (Pixel 3a, Android 11) and whilst connected, can use it as a BT speaker to play music from Spotify. However, nothing I do seems to get the app to connect to the amplifier. 

-I've updated the amp to the latest firmware using my laptop/web browser. 
-I've followed all the instructions in the Bluetooth Connectivity Troubleshooter to the letter (CODE - Gateway Bluetooth Connection Troubleshooting - my.marshall.com)

No matter what I do, or what order I install/uninstall/connect, the app will not see the amplifier. Everything works otherwise - I'm able to apply Patches from ? using a USB connection - and the amp sounds great. I'd just like to be able to control it from my phone.

edited 03 Oct 2021 at 01:11 AM

Harleigh Maguire

asked 16 Sep 2021 at 03:16 AM

Harleigh Maguire
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I have the following problem with my Marshall Stanmore (I) Bluetooth speaker:

Whenever I am wirelessly connected, the Bluetooth connection drops after 20 minutes — while playing music!

The surprising thing is that it not just happens randomly after 15 to 45 minutes — no, it happens suspiciously regularly after 20 minutes. I went and tested this with my laptop (4 times) and my phone (3 times) by writing down the start and stopping times, and the Bluetooth connection got interrupted (the music stopped) after 20 minutes each time. 7 times in a row. No exception.

• Yes, I have removed the speaker from all devices, then re-repaired them. Multiple times.

• Yes, the problem exists with all my devices that can send sound via Bluetooth (laptop, phone, desktop,). Those same devices have no problem to stream music to my Sony sound system or portable Bluetooth speakers. The problem only exists with the Stanmore.

• No, the Stanmore is not near a wifi router, a micro wave, a DECT phone or close to other Bluetooth devices. All of my other Bluetooth devices work perfectly fine. During my tests, the speaker and the Bluetooth source were about half a meter/two feet apart.

• Yes, I have had the Stanmore disconnected from power for an hour. Even a few days, actually.

• Yes, sound works perfectly fine via the wired connection (INPUT 1) and it doesn't stop after 20 minutes. 

• Yes, the "STANDBY MODE" switch on the back  is set to "STANDARD". (But surely no Bluetooth speaker would ever go into standby mode WHILE playing music anyways, right?)

• No, I am out unfortunately of warranty. The speaker looks great and hasn't been used that much. I also find that it financially doesn't make much sense to spend 130€ (max.) on a Marshall OOW repair.

• No, the Stanmore I is not compatible with the Marshall Bluetooth app, and there is no way for me to update the firmware (as far as I know).

• Yes, I can absolutely open up the speaker and post pictures of specific components, if someone has a clue about what capacitors or chips to look out for.

Additional info on the issue:
I experience no problems connecting via Bluetooth, from any device. I can start playing music — but after 20 minutes, the music will automatically stop. If I am streaming from Spotify for example, the player will just pause. The Stanmore stays powered, and the red BLUETOOTH light on the Stanmore is still on, but it appears a little dimmer than normally. I have found that pressing the SOURCE/WAKE button once usually wakes up the Bluetooth connection again, and then after a while, I can resume music by un-pausing on the laptop or phone. 

Thoughts? Ideas?
The fact that this happens after a very precise operating time, sure sounds a lot like it could be standby-related. But the Stanmore is not set to POWERSAVER mode. And even if it was, it would only enter standby mode after a certain time if it wasn't playing anything. A speaker that goes into standby mode every 20 minutes WHILE playing music ... that would be ridiculous! And yet, that is exactly what I am dealing with.
Any ideas or clues for what to try or look out for?

asked 20 Mar 2021 at 10:07 PM

M K (3)
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Hi,

 

I have found a weird thing that may or may not be known with iOS + Bluetooth and the Code 50.

The CODE 50 when playing backing tracks / using it as a Bluetooth speaker is very quiet (So the master is wacked up and the playing guitar is extremely loud). 

 

and the weirdest thing (which physically makes sense but still it shouldn't do it) is that the Amp is predominatly a Left speaker when playing music through bluetooth as my phone (iPhone 6S) thinks my amp is bluetooth headphones rather than speaker (as the headphone icon pops up on the top right). 

 

My amp is on the latest firmware update.

 

Is there any fix for this? There's nothing in the gateway app for audio balencing

 

asked 26 Jul 2020 at 09:49 PM

Ed Thwaites
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1

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The new Stockwell 2 seems to come with an auto-standby mode, meaning it shuts off after between 5 min and 20 min (seems to be different from a phone versus a laptop?) even if the connection via bluetooth or jack-in is stable. Although the sound is nice for the size, the speaker is barely useful in settings where sound is not played all the time.

Team Marshall, can you please provide an option to define a custom time (let's say 2h) or completely disable the  auto-standby mode either by a Firmware update ob by integrating the Stockwell 2 into the Marshall app? Thanks.

Best
Rey

asked 09 Jun 2020 at 02:29 AM

N/A N/A (1)
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2

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1.1k

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Got an issue with my Marshall Stanmore wifi speaker. When playing music through Wifi or Bluetooth the volume always goes down on its own. Have to turn up the volume between 5-10 times before it stops turning down the volume on its own. Wifi and Bluetooth connection are fine, it has this issue which each connected device I've tried and with all apps (spotify, Google Music, YouTube,...). Any idea on settings or stuff i can check? Maybe a firmware update something? 

asked 29 Apr 2020 at 06:23 PM

Bart Vm
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1

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Hi,

I have a problem with my new Stockwell II. It plays the Bluetooth connection sound while playing music with my iPad Air, which is only 10 centimeters away.

The intervall between this sounds is not constant, between 30s and 15 minutes. But quite annoying. Music playing is not interrupted.

Any ideas what to do? Maybe a firmware update? (But my windows 8.1 pc doesn't recognize the speaker.)

Thanks!!!

asked 25 Aug 2019 at 07:22 PM

Astra Geh
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Actually I'm totaly not interested in bluetooth connection, but of course I understand that it might be an essential prolem for some people...

But there are some other problems I'd like you to find good solution for.

1. Master volume. From 0 to 10% there is almost no sound, over 10% it becomes very loud. 

2. Decreasing sound level with Volume pot results in decreasing USB signal level - not acceptable for players using USB output for recording in DAW software. It would be nice if for clean preamp gain at 2 and volume at 3  give recording level about -6 dB, now it is about -36 dB... 

Best regards, Jacek.

P.S. What is a frequency range of CODE 25 speaker?

 

asked 24 Jan 2019 at 11:09 AM

Jacek Klimkiewicz (183)
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