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Showing results 1 to 20 of 58
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My CODE25 was repaired by Marshall in September after the amp itself kept crashing and the sound was cutting out. It has now been returned in an even worse condition.

On switching it on, the message 'Hold 'Store' to reset' appears on the screen. I press store and nothing happens. I am unable to access the amp presets.

After 10 minutes the mobile app then also freezes. I have contacted my Marshall dealer who sold me the amp and they have asked me to contact you for a resolution before I can send it back to them.

FYI: I have uninstalled and re-installed the mobile app without any resolution of the problem. The amp is is of no use and even a factory reset and firmware update has not solved the problem. I am gradually losing my faith in Marshall CODE products.

Do you have any solutions?

asked 04 Nov 2021 at 02:15 PM

Gerry McIntosh
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Hiii

Last month (Sept. 2021) I was able to sync my Amp with the Gateway app. Unfortunately, This month/Today the app cannot detect/connect to my amp.  I already updated the firmware of my Code 50. Is there a way to sync it? because I already did what the tutorials said.

 

Thank you.

asked 30 Oct 2021 at 07:27 AM

Gabriel Sumat
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I seem to be having the same issues that a lot of people have reported, where I cannot get the Marshall Gateway app to connect to my Code 25. I've only had the amp for about a week and I cannot get the app to see it. ? 

I can connect to the amp via Bluetooth using my phone (Pixel 3a, Android 11) and whilst connected, can use it as a BT speaker to play music from Spotify. However, nothing I do seems to get the app to connect to the amplifier. 

-I've updated the amp to the latest firmware using my laptop/web browser. 
-I've followed all the instructions in the Bluetooth Connectivity Troubleshooter to the letter (CODE - Gateway Bluetooth Connection Troubleshooting - my.marshall.com)

No matter what I do, or what order I install/uninstall/connect, the app will not see the amplifier. Everything works otherwise - I'm able to apply Patches from ? using a USB connection - and the amp sounds great. I'd just like to be able to control it from my phone.

edited 03 Oct 2021 at 01:11 AM

Harleigh Maguire

asked 16 Sep 2021 at 03:16 AM

Harleigh Maguire
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I have a xiaomi redmi note 8 and also have a problem connecting the marshall gateway app to the amp code50.
I can only be connected as if I were listening to music, I even tried to connect it with an otg adapter, it works like that, but there are a lot of problems with braking the application? Please if it is possible to solve this problem.

 And if I tried all variants except one, and that is to uninstall every marshall application to amplify my Marshall Code 50 Firmware 1.4.4 recognize bluetooth connection from which I can control my installed Gateway 1.5.5 of course not just music to listen to But that I have complete control and whether maybe the problem is that the usb is included in my computer, whether to turn it off because I registered everything else. If anyone can answer all these questions I will be grateful.

asked 08 May 2021 at 09:33 AM

Vladimir kovacevic
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I seem to be having the same issues that a lot of people have reported, where I cannot get the Marshall Gateway app to connect to my Code 25. I've only had the amp for about a week and I cannot get the app to see it.

I can connect to the amp via Bluetooth using my phone (Pixel 3a, Android 11) and whilst connected, can use it as a BT speaker to play music from Spotify. However, nothing I do seems to get the app to connect to the amplifier.

-I've updated the amp to the latest firmware using my laptop/web browser. 
-I've followed all the instructions in the Bluetooth Connectivity Troubleshooter to the letter (CODE - Gateway Bluetooth Connection Troubleshooting - my.marshall.com)

No matter what I do, or what order I install/uninstall/connect, the app will not see the amplifier. Everything works otherwise - I'm able to apply Patches from ? using a USB connection - and the amp sounds great. I'd just like to be able to control it from my phone.

asked 28 Mar 2021 at 10:54 AM

Andrew Jarvis
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Here are a few things I would suggest as improvements to the Marshall Code series. I have a 25 so some things may be specific to that amp. I have stuck to things that could be improved only by software or firmware as these are improvements everyone can have simply by updating the firmware rather than modifying the amp itself.

1. Reduced power mode to switch between full power and lower power mode. This would fix the volume control issue everyone complains about.  Maybe this could be a global setting in the firmware ?

2. USB audio Volume level setting (e.g.  -3dB, 0dB, +3dB etc). This could also be a global setting in the firmware ?

2. Normalise the volumes of the models, some are way too hot (British class A power-amp), some are way too low (Natural pre-amp). I beleive this is the reason why some models have strange low frequency distortion (50s British, OD DSL).

3. Show the configuration of the Cab models, not everyone is a Marshall fanboy and I have no idea what cab a "1960X". even if it was displayed as "1960X (4x12)" I would at least know what the configuration of cab the model is.

4. Fix the spring and hall reverbs, they sound very cheap, like the "echo" you would get on a cheap karaoke machine, certainly nothing like a spring reverb.

5. For god's sake release an official desktop editor!!! with the option to save/restore/edit patches.

6. A sync button to sync the amp presets with your gateway. It you want to rearage the patches online in gateway, you have to manually save all the patches one at a time to the amp using the phone app. So if you add a new patch at position 0, you have to manually save all 100 patches one at a time in order to match your gateway sounds!

 7. Fix the tuner, it is pretty bad on both the amp and the app. It's slow to respond and not very accurate (at least thats what its like on mine). Ive no idea how well it works on the foot controller.

8. If possible add a Fuzz pedal model, even at the expense of removing another model (I wouldnt miss the pretty poor Acoustic simulator for instance).

These are just some suggestions that I feel would make the amp just a little bit better, but in general I'm having a lot of fun with this little amp, and love the sounds and features it has. It is way better sounding than some of the negative reviews online would suggest.

Maybe other people can suggest firmware updates too?

 

edited 22 Mar 2021 at 11:39 AM

Joliet Jake (63)

asked 21 Mar 2021 at 09:37 AM

Joliet Jake (63)
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5

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I have the following problem with my Marshall Stanmore (I) Bluetooth speaker:

Whenever I am wirelessly connected, the Bluetooth connection drops after 20 minutes — while playing music!

The surprising thing is that it not just happens randomly after 15 to 45 minutes — no, it happens suspiciously regularly after 20 minutes. I went and tested this with my laptop (4 times) and my phone (3 times) by writing down the start and stopping times, and the Bluetooth connection got interrupted (the music stopped) after 20 minutes each time. 7 times in a row. No exception.

• Yes, I have removed the speaker from all devices, then re-repaired them. Multiple times.

• Yes, the problem exists with all my devices that can send sound via Bluetooth (laptop, phone, desktop,). Those same devices have no problem to stream music to my Sony sound system or portable Bluetooth speakers. The problem only exists with the Stanmore.

• No, the Stanmore is not near a wifi router, a micro wave, a DECT phone or close to other Bluetooth devices. All of my other Bluetooth devices work perfectly fine. During my tests, the speaker and the Bluetooth source were about half a meter/two feet apart.

• Yes, I have had the Stanmore disconnected from power for an hour. Even a few days, actually.

• Yes, sound works perfectly fine via the wired connection (INPUT 1) and it doesn't stop after 20 minutes. 

• Yes, the "STANDBY MODE" switch on the back  is set to "STANDARD". (But surely no Bluetooth speaker would ever go into standby mode WHILE playing music anyways, right?)

• No, I am out unfortunately of warranty. The speaker looks great and hasn't been used that much. I also find that it financially doesn't make much sense to spend 130€ (max.) on a Marshall OOW repair.

• No, the Stanmore I is not compatible with the Marshall Bluetooth app, and there is no way for me to update the firmware (as far as I know).

• Yes, I can absolutely open up the speaker and post pictures of specific components, if someone has a clue about what capacitors or chips to look out for.

Additional info on the issue:
I experience no problems connecting via Bluetooth, from any device. I can start playing music — but after 20 minutes, the music will automatically stop. If I am streaming from Spotify for example, the player will just pause. The Stanmore stays powered, and the red BLUETOOTH light on the Stanmore is still on, but it appears a little dimmer than normally. I have found that pressing the SOURCE/WAKE button once usually wakes up the Bluetooth connection again, and then after a while, I can resume music by un-pausing on the laptop or phone. 

Thoughts? Ideas?
The fact that this happens after a very precise operating time, sure sounds a lot like it could be standby-related. But the Stanmore is not set to POWERSAVER mode. And even if it was, it would only enter standby mode after a certain time if it wasn't playing anything. A speaker that goes into standby mode every 20 minutes WHILE playing music ... that would be ridiculous! And yet, that is exactly what I am dealing with.
Any ideas or clues for what to try or look out for?

asked 20 Mar 2021 at 10:07 PM

M K (2)
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I have followed all the Forum and Support threads, re-installed current  Amp firmware, updated the Gateway App, restared everything several times... the iPhone does not see the Amp when blue light is flashing to 'pair'. Also not visible to ipad or other devices so I'm assuming it's a problem with the CODE system itself. I haven't even got as far as connecting the Gateway App!

Looking through the forum, this is clearly not an isolated event - looks like the Amp firmware is WAY behind current Bluetooth versions.

Any suggestions please? I am still within my return for credit timeline - should I send it back to the dealer?

asked 06 Feb 2021 at 12:12 PM

Tony Hulbert
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Hi!!

Is there a printable list of the factory supplied Code 100 preset (Amp Firmware 1.44, DSP 1.1, BT 3.1, Gateway 1.5.5)?

Thanks in advance for your help.

George Betts

asked 27 Nov 2020 at 08:34 PM

George Betts
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Hello,

I took delivery of a Code50 last Friday, and already I have noticed a major flaw. I have updated the firmware, and it didn't solve the problem.

1. On many of the presets, there is what sounds to me like a slight buzz or a distorted sound as the chord is being held after about 4 or maybe 5 seconds. Obviously, this isn't going to be good when recording.

For example, I have been using many of the clean sounds, such as, American Clean (preset 32). This is a prime example of the unwanted buzz as the chord fades (only 4 or 5 seconds). There are so many more presets that also have this problem.

The issue occurs through both the Code50 built-in speaker and my Beyer Dynamic DT100 headphones. Using headphones proves that it is not the internal speaker at fault.

I can email a sound byte if you need one.

The last thing I want to do is re-box the amp and return it for a replacement only to have the same issue happen with the next unit. So, please can you let me know if this is a widely known fault because, if it is, I will unfortunately have to send it back for a full refund.

2. A second issue worth noting here is that the clean sounds are not very loud. When wearing headphones, I have to increase both volumes to 10, but I can still hear the strumming of the actual guitar with my plectrum coming through the headphones. The volume on the clean sounds are too weak and definitely not loud enough when also playing through the Code50 speaker, not just the headphones. Conversely, the distorted rock sounds are really loud when the volume is set to a low level, but the clean sounds couldn't be more opposite.

It will be a shame if I return the unit because I love the app and the ability to back up presets and also search for new ones.

Many thanks 

asked 17 Nov 2020 at 07:50 PM

R Cross
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i have just bought my code25( oct2020) and see that we need to update firmware when needed , how do i know or find out which version my amp has ? i see that my gateway app shows me i have 1.5 so why doesnt that when connected to amp tell me which version of firmware the amp is runningi  surely updates should be like on iphone you get a reminder?

asked 17 Oct 2020 at 11:10 AM

Terry Lowe
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Yes, I've read the many questions of the same nature on the forum, and performed all the suggested actions. None of them have been successful.  I've seen many questions similar to mine, and only a few who have been able to make it work... and of those who did, their solutions didn't work for me.

When I connect my amp to my phone's bluetooth, it will pair for audio with no problems.  I can play audio through the amp.  When I open Gateway, there is no "red button" prompting me to connect.  When I tap on the CODE tab in the menu, it says "Not connected" and when I tap on the green "Scan for apps" button, nothing happens.

It will connect to my Samsung tablet with no issues.

Here are the steps I have tried:
Factory reset on the amp.
Unpair  and forget the amp in my phone's bluetooth settings.

Uninstall the app from my phone after clearing the cache and the data.

Update the firmware on the amp (the browser window said I was up to date but I installed the latest firmware anyway.)

What else can I do?  I don't want to return the amp because it sounds great, but not having the amp controls on my phone is a deal breaker.

 

 

asked 26 Sep 2020 at 06:59 AM

Jeremy Stroop
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4

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524

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I have a Marshall Code 50 running MCU version 1.44 and Gateway (Android version 1.5.5) on a Samsung Galaxy S9+ running the latest OS. I can bluetooth pair to the amp and play music, but can not connect to the amp to change my presets from the library.  I have reloaded the latest firmware on the amp, deleted and reinstalled the Gateway app, paired and unpaired several times.  Nothing seems to work.  I even grabbed my old Galaxy S7 Edge phone and that Gateway app on it does the same thing.  Does my amp need to be serviced for Bluetooth connectivity?

asked 03 Aug 2020 at 12:12 PM

Kent Knudsen (1)
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597

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Hi,

 

I have found a weird thing that may or may not be known with iOS + Bluetooth and the Code 50.

The CODE 50 when playing backing tracks / using it as a Bluetooth speaker is very quiet (So the master is wacked up and the playing guitar is extremely loud). 

 

and the weirdest thing (which physically makes sense but still it shouldn't do it) is that the Amp is predominatly a Left speaker when playing music through bluetooth as my phone (iPhone 6S) thinks my amp is bluetooth headphones rather than speaker (as the headphone icon pops up on the top right). 

 

My amp is on the latest firmware update.

 

Is there any fix for this? There's nothing in the gateway app for audio balencing

 

asked 26 Jul 2020 at 09:49 PM

Ed Thwaites
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1

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771

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I dont know why you removed the feature of turning off the standby mode. It was a terrible decision. We need smart devices and not dumb ones. You really expect me to press a button on the speaker every time I use it after 20 minutes? Please update the app and firmware so we can enable turning off this stupid feature.

asked 25 May 2020 at 11:17 AM

Jake Ritter (5)
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434

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I can't get the phone app and code 100 amp to connect. bluetooth does connect but the app will not show or allow to connect thus make the app unsuable. i have redownload app manty time. reconnected phone many times. amp is up to date firmware. i have had the app working fine and connected in the past.but now no matter how many redownloads, resets and starting fresh i can longer connect with the app to control it. i have been through every setting and all combinations on connecting updatig reseting and nothing seems to work. need help please. thank you.

asked 11 May 2020 at 03:31 PM

shawn isaac
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1

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579

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Guys - 

You need to get someone to fix the Bluetooth capabilities with this product line, like, yesterday. I updated the firmware yesterday, which was extremely difficult to do in the first place, uninstalled / reinstalled the Gateway app today, and still cannot connect to the amp except via my phone's native Bluetooth options to use it as a speaker. I am running ios 13.3.1.

I've scoured your web site, I've watched your videos, I've been all over Google and Youtube, and I am nowhere. In addition, I'm legitimately concerned by other reviews that the amp is simply not going to sound as good given I've updated the firmware. Will post again if that's the case. 

I will see if I can push new presets to the amp via a hard connection to my PC, but you need to do serious damage control on this product line considering your leading selling point has proven to not work as intended, if at all. 

asked 16 Apr 2020 at 03:43 PM

Mike Hoye (1)
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2

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697

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I have the Code 25, and just installed the latest updates (1.44) to the firmware. However, I still cannont get the Gateway app to recognize the amp. I am connected via blue tooth as I can play music from my Android phone over the amp, but the controls from the app don't work at all. Again, when I search it does not find an amp. Help? 

asked 20 Feb 2020 at 05:08 PM

Tim Rogers (2)
4

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8

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1.2k

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Hi I have a CODE 100H head/cab and a CODE 100 combo both with the latest firmware re-installed from Marshall and both have this issue, i.e. the amp very oftenn completely freezes when I save a preset.

Steps to reproduce:

- Modify any patch on the front panel

- Save

- 50% of the times the amp seems to freeze. The preset is saved but you can no longer change preset and there is no sound coming out.

The same happens if you modify a patch from the iOS app via bluetooth and then save it from there.

 

It's REALLY frustrating and I can't believe I didn't find anything on this forum under the "crash on save" keywords. Seeing it happens on both of my CODE units it much be a software bug, I don't think it has anything to do with my units.

Anyone else has seen this problem?

 

Thanks!

asked 23 Dec 2019 at 11:45 PM

Lele X (14)
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2

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852

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I have a code 50 and am trying to update firmware. I have an iPhone X with the Chrome app installed (newest version). I am logged into my Marshall and the gateway app. The gateway app shows I am connected via Bluetooth, but on the my Marshall firmware download page it says I am not connected and my browser doesn’t support download. 

It’s very frustrating, Marshall or any support appreciated.

asked 19 Sep 2019 at 04:03 AM

Mar Fede-mac
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