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I have a Marshall Code 50 running MCU version 1.44 and Gateway (Android version 1.5.5) on a Samsung Galaxy S9+ running the latest OS. I can bluetooth pair to the amp and play music, but can not connect to the amp to change my presets from the library.  I have reloaded the latest firmware on the amp, deleted and reinstalled the Gateway app, paired and unpaired several times.  Nothing seems to work.  I even grabbed my old Galaxy S7 Edge phone and that Gateway app on it does the same thing.  Does my amp need to be serviced for Bluetooth connectivity?

asked 03 Aug 2020 at 12:12 PM

Kent Knudsen (1)
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Guys - 

You need to get someone to fix the Bluetooth capabilities with this product line, like, yesterday. I updated the firmware yesterday, which was extremely difficult to do in the first place, uninstalled / reinstalled the Gateway app today, and still cannot connect to the amp except via my phone's native Bluetooth options to use it as a speaker. I am running ios 13.3.1.

I've scoured your web site, I've watched your videos, I've been all over Google and Youtube, and I am nowhere. In addition, I'm legitimately concerned by other reviews that the amp is simply not going to sound as good given I've updated the firmware. Will post again if that's the case. 

I will see if I can push new presets to the amp via a hard connection to my PC, but you need to do serious damage control on this product line considering your leading selling point has proven to not work as intended, if at all. 

asked 16 Apr 2020 at 03:43 PM

Mike Hoye (1)
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Hi I have a CODE 100H head/cab and a CODE 100 combo both with the latest firmware re-installed from Marshall and both have this issue, i.e. the amp very oftenn completely freezes when I save a preset.

Steps to reproduce:

- Modify any patch on the front panel

- Save

- 50% of the times the amp seems to freeze. The preset is saved but you can no longer change preset and there is no sound coming out.

The same happens if you modify a patch from the iOS app via bluetooth and then save it from there.

 

It's REALLY frustrating and I can't believe I didn't find anything on this forum under the "crash on save" keywords. Seeing it happens on both of my CODE units it much be a software bug, I don't think it has anything to do with my units.

Anyone else has seen this problem?

 

Thanks!

asked 23 Dec 2019 at 11:45 PM

Lele X (14)
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I just bought this amp yesterday after flirting with a Blackstar HT20 and realising I wanted a Marshall again. Well, starting to wish I hadn't bothered.

Like so many others, I can get my phone (Samsung Galaxy S5) to connect to the bluetooth and actually play music through the amp. BUt Gateway will not find the amp within the menu. I've tried all the uninstalling Gateway, reinstalling, updating the amp's firmware - even tried using my daughter's Samsung S4-mini which again, connected to the audio but will NOT FIND THE AMP!

I have a Samsung Galaxy Tab 4 which is a good wee tablet but apparently isn't compatible with Gateway.

Seriously. So I have 3 different devices and not one of them can connect to my new amp.  Clearly this is a fault with the amp itself since the same thing happens with two different phones.

Please don't tell me to go through that long list of uninstalling, reinstalling, removing the bluetooth device and reconnecting etc etc. I've been doing all that since I got the damn amp yesterday afternoon. 24 hours later and none of it has worked.

Is it at all possible this is going to be addressed SOON in either a Firmware or Gateway update? Clearly, if the amp is faulty I will need to return it soon to get my money back but, honestly, I'm loving the sounds I'm geting with the presets, I just want to edit them rather than all the hassle of returning the amp to the shop!

I saw a review on the Google Play Store for the Gateway app from a guy in June 2016 - that's 7 months ago - and he was having the exact same issue. So if it's not been addressed in all that time and Marshall are still sending out these faulty amps, what hope for a fix? Please tell me there is one!

asked 03 Feb 2017 at 04:41 PM

steven Mckay
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