Questions
Showing results 1 to 20 of 368
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Having constant issues trying to connect iPad to Code25 via Bluetooth. Sometimes it works , sometimes it doesn't.No consistent behavior.  Yes I have made sure Code25 is latest version, yes I have updated IPad. Yes I have turned it off and on again (iPad and Code). I have not hit it with a hammer YET...Settings in Ipad says connected, Menu in Gateway App says not connected.  Do search in Menu > Code is found> tap Code ID and says its connecting , Just a whirling  wheel. Meanwhile IPad settings states connected. Extremely frustrated. Is there a solution to this or did I just get conned into buying something that doesn't do what it was sold to do. Help please............ 

CODE Gateway Bluetooth iOS

asked 20 Oct 2020 at 05:10 PM

cameron speedie
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I've recently purchased CODE 25, installed Marshall Gateway, and paired the code 25 with my smartphone (Xiaomi Redmi Note 8 Pro, MIUI 12, Android 10).

All was fine, I've listened to some pre-sets using the application and tried to disconnect the CODE 25 from the phone. I've opened the Bluetooth settings on my phone, tapped to the CODE 25 device, and pressed to the "unpair" option.

BUT the CODE 25 still tries to pair with my phone every time, when the Bluetooth is on.

I've tried to reset the CODE 25 to the Factory settings, tried to update the firmware - no result. 

Not even resetting the Bluetooth settings on my phone helped to solve the problem: the CODE 25 spams my phone with the requests of pairing every time I turn the device on.
When I pressing the Cancel button on the pairing request, the next request comes within several seconds.

It's really annoying!


How to force the CODE 25 to stop spamming my phone?

CODE Gateway Bluetooth Android Code25

asked 18 Oct 2020 at 02:53 PM

Vitalii Yermakov
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WHY IS THERE NO DELETE OR RESET BUTTON ON GATEWAY APP TO REMOVE PRESETS WE DONT LIKE OR PUT ON BY MISTAKE?

Gateway Presets

asked 17 Oct 2020 at 08:59 PM

Terry Lowe
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on both sets of 100 presets i have  no.00 on amp as JTMChill but on gateway El34 heaven, WHEN I FIRST OUGHT AMP THIS WEEK I REMEMBER SEEING jtmCHILL so why has it been replaced on gateway app and where has EL34 Heaven come from how do i get JTM CHILL BACK ON GATEWAY

Gateway Presets

asked 17 Oct 2020 at 08:47 PM

Terry Lowe
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hey do i have to update gateway app and if so how often i just bought my amp and downloaded app this week its showing as1.5 0n app but i see here on threads people talking about 1.5.5 so should app store have latest versions?

Gateway

asked 17 Oct 2020 at 08:31 PM

Terry Lowe
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9

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could somebody tell me why my preset no.00 on amp was called JTM chill but when i open gateway app its now EL34 Heaven which after looking at all parameters is a completley different preset i just got the amp and havent knowingly changed anything ? which is the default and how do i get them to match?

Gateway Presets

asked 17 Oct 2020 at 02:44 PM

Terry Lowe
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i have just bought my code25( oct2020) and see that we need to update firmware when needed , how do i know or find out which version my amp has ? i see that my gateway app shows me i have 1.5 so why doesnt that when connected to amp tell me which version of firmware the amp is runningi  surely updates should be like on iphone you get a reminder?

Gateway iOS Firmware

asked 17 Oct 2020 at 11:10 AM

Terry Lowe
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29

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i have watched all the videos on this but still dont get it .

If i download one of the user presets  from My Marshall does it replace one of the 100 already there  ,or is there extra space that becomes available? and if saving to gateway does it have to replace one of those as when i open gateway library there are just 0-99 ,does this number keep going up?

CODE Gateway Presets

asked 14 Oct 2020 at 09:29 PM

Terry Lowe
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Hello!

I've registered today on my.marshall.com and added some presets to "My Library" section. The thing is when I go to "My Gateway" section on this site, so I can add the presets I've just added to the library of presets list that I see on the APP on my phone (Android) so I can play them, I see the following message:

You haven't synced any presets from a Gateway app yet.

Click here to download the Marshall Gateway app now.

I've already downloaded the Gatewayy APP on my phone, and I'm actually logged in my phone too, and by the way I've synced my phone with the "Sync Now" button on "My Marshall" section on the APP many times just in case. On the other hand when I enter "My Gateway" section, the "My Library" list of presets I've just added it's there at the bottom of the page, but I can't move them to the 100 preset list that is already loaded in my phone like I've seen on tutorial videos (the 100 presets aren't there).  Seems my.marshall.com can't recognize the syncing. I've logged in and out of my.marshall.com and on the app, with no effect; it doesn't make a difference if the amp is on or off. Any help would be greatly appreciated, thanks!!

CODE Gateway Android Presets Sync Code25 MyGateway

edited 11 Oct 2020 at 01:44 PM

Martin B

asked 10 Oct 2020 at 06:35 PM

Martin B
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Hello, 

since several weeks, I can't use gateway app for my CODE 25.

It seems to be ok with bluetooth, because if I lauch a video on my iphone, i have sound on the amp, and the blue light is ok. 

but on the gateway app, impossible to connect. thera is not the little display (amp / iphone), 

when i do a scan, then i choose the CODE V020093C8E, but I have this message:

"You may only control amps you are already connected to for audio output"

I tried to do a new configuration of bluetooth, no success,

I tried to delete app from my phone, then download again, no success.

The amp is up to date.

help please.

Thanks.

Laurent

CODE Gateway Bluetooth iOS

asked 09 Oct 2020 at 07:11 PM

laurent zanettin
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1

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29

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Hello,

Gateway works  without problems on my Code 50 Amp up to yesterday 06th October 2020!

Amp is not often used, bought new on November 2018. Also checked  for the latest update for this Amp on 06th October 2020.

Android Device is Samsung Galaxy S8, version 9, latest update 01st September 2020.

Several times i have again and again downloaded the Gateway App en have several times tried to get bluetooth connection between Amp with device and between device and Amp.  Bluetooth connection between Amp and Device no problem. Is connected for streaming audio to the Amp. But no succesfull to connect App with the Amp. Tried over and over conform all the instructions on the Marshallwebsite /troubleshoooting.

Very, very strange that App is not working anymore!

 Who can give me the solution to solve this very strange problem which give me headaches?

CODE Gateway Bluetooth Android

asked 07 Oct 2020 at 07:29 PM

Fred Beumer
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1

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26

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the application does not recognize the code 25 amplifier, it only plays music, but I cannot control the effects.

CODE Gateway

asked 03 Oct 2020 at 03:01 AM

waylan fuentes
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How do you add tracks to the "Playback" feature in the Gateway ios app for iphone? Can you add your own tracks or are you limited to Apple Music purchases? It would seem I should be able to use my own tracks, mp3 files, etc. but I don't see any option to do that. Am I missing something?

Gateway iOS

asked 02 Oct 2020 at 07:08 PM

Kevin Towns (2)
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1

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59

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It is quite easy to reorganise presets using the My Gateway webpage, which then syncs to the app. However, I like to keep my presets on the app and amp the same, and it is quite arduous to transfer them all manually, is there any way to transfer all presets from the app to the amp at once?

CODE Gateway Presets Sync code50

asked 29 Sep 2020 at 02:33 AM

Nathaniel Chamron (10)
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21

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Yes, I've read the many questions of the same nature on the forum, and performed all the suggested actions. None of them have been successful.  I've seen many questions similar to mine, and only a few who have been able to make it work... and of those who did, their solutions didn't work for me.

When I connect my amp to my phone's bluetooth, it will pair for audio with no problems.  I can play audio through the amp.  When I open Gateway, there is no "red button" prompting me to connect.  When I tap on the CODE tab in the menu, it says "Not connected" and when I tap on the green "Scan for apps" button, nothing happens.

It will connect to my Samsung tablet with no issues.

Here are the steps I have tried:
Factory reset on the amp.
Unpair  and forget the amp in my phone's bluetooth settings.

Uninstall the app from my phone after clearing the cache and the data.

Update the firmware on the amp (the browser window said I was up to date but I installed the latest firmware anyway.)

What else can I do?  I don't want to return the amp because it sounds great, but not having the amp controls on my phone is a deal breaker.

 

 

CODE Gateway Bluetooth Firmware

asked 26 Sep 2020 at 06:59 AM

Jeremy Stroop
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3

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53

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Hi,

Wanting a bit of guidance... still within my first 24hours of ownership. I have the Gateway app, can play music and change pre-configured presets. But when I log into the Marshall site and try to download presets, I click (what looks like the doorway symbol) to download and end up with an 'X' on that symbol. It also says at the bottom of the page that I'm not connected... despite what my phone's settings (Galaxy S9, using Chrome browser) says. Really want to load up some of those presets that some people have put a lot of time into.

Thanks

Peter

Gateway Presets NotConnected

asked 19 Sep 2020 at 06:44 AM

Peter Marskell
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31

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Hi Marshall,
I am havin issues connecting my CODE 50 with my iPhone via Marshall Gatway app. Bluetooth connection is working and is connected with iPhone, but when I open app, app finds the CODE 50 amp and then it says "Connecting..." and nothing is going on. If I tap on my amp under Amps Detected, gives me this message: 
"Connection Rejected - You may only control amps you are already connected to for audio output".  Please help.

CODE Gateway Bluetooth iOS

asked 18 Sep 2020 at 04:12 PM

Zoran Prole
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1

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34

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Hello !

I have a Code 50 and I use the Gateway to play, but it does'nt stay connected. For half an hour of playing,  I have to reconnect 4-5 times. Do you know why ?

(The Code is the only Bluetooth connection in my phone).

Thank you !

JFG

CODE Gateway Bluetooth

asked 13 Sep 2020 at 08:41 PM

Jeff Gascon
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2

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66

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On the Gateway app I can playback very little music. I can easily play music with iTunes (Bluetooth) but I am referring to using the playback feature. I have tried to playback 50-60 songs, some of it is purchased but all of it is downloaded. Why do only certain songs work. This is a huge issue for me and one of the main reasons I bought the Code 100H and 212 cabinet. 

CODE Gateway Bluetooth Cabinet

asked 03 Sep 2020 at 01:45 AM

Jay Thompson
1

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2

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133

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how to upload a preset from MyGateway to the Amp  ?

...  not to the Gateway library because this will then not be possible to control via footswitch.
there are also patches under marshallcode.tools from where a direct upload to the Amp is possible via USB.

however, not ideal if this would have to be done twice separately (?)

the library overview in MyGateway is ideal but I can´t find a way how to move presets from MyGateway onto the Amp.

Many thanks in advance for your help

-> meanwhile figured it out:  drag & drop to Gateway Library, then in the App under the individual Preset, select both Amp + Library, press save.

Gateway Presets USB Footswitch

edited 08 Aug 2020 at 02:14 PM

Volker Raab (1)

asked 07 Aug 2020 at 04:15 PM

Volker Raab (1)
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