How do I load a track for playback?

I have the track downloaded as mp3 on my phone, i can see the track when i "tap to load track" in playback tab on gateway app; but it will not load?

Thanks

On my Android deivce Samsung Galaxy 8+, Software version G955USQU5DSDA.  The Gateway crashes whenever I attempt to import music.

On my iPad Pro  (9.7-inch), Software version 12.3.1,  The Gateway refuses to load music.

Any help, clarification, or a suggestion of a solution, (is there a particular program that works well to assist the import of music into this app on either platform)? 

I also have a PC running WIndows 10 Pro x64, with an i7 and 32GB of RAM, is there any work around involving any particular DAW that allows this?

Hi,

when will  you solve gateway app problems ? we've all been waiting for 3 years and a half !

You can't hide behind "it's on Apple because ios evolved" !!

Of course, it evolves, that's the way things do. And as soon you enter apps world you will have to make Gateway do the same; it's obvious, and i'm pretty sure you're not so naive.

So, please stop relying on your brand, and release a new Gateway version to fix all those bugs.

Or, make Gateway opensource, and we will do it for you.

Stephane

Marshall Gateway last releases :

20 dec 2016

16 june 2016

21 jan 2016

Fender tone last releases :

6 jun 2019

14 mar 2019

12 fev 2019

14 sep 2018

....

Do you want us to switch from Marshall to Fender ? Such a bad experience with Code is leading us to.

Hello everyone,,

Hi 

Recently installed Gateway on my phone. I tweaked a few presets on my Code 50 manually. Can I Sync those custom presets from Code 50 to Gateway?

And how do I go about?

Regards

Where can I download the list of presets, which is installed in Marshall Gateway? Thank You.

My marshall code 25 connects to the  bluetooth of my phone (Huawei Y6II Android 7) but the gateway application does not detect it and does not connect it.

Thanks 

Gianni Nadalutti 

I really like it when I get it working. I had to utilize an old Android Sony Xperia phone to get Gateway to connect to my amp.

I found problems wtih the Sammsung J7, S7 and S9 phones that I prefer to use.

As I have a solution, I am not livid, but I do think your support is dodging the issues with Gateway. Hire someone from the SF Bay Area to remake the Application. I am sure you can find a slew of capable programmers. Just contract someone and fire your inhouse programmer(s) as they have let you, no they let your Users down.

my gateway application does not show the red connect button, and so I can not sync my amp with the mobile app .. It's been hours trying and nothing ... anyone help me?

I can pair the device, however, I can not sync the gateway with my phone, and the "connect" option in red does not appear in the bottom corner of the screen as the tutorial says. how to solve?

I don't know how to use the playback tab on the gateway app .

Could you help me please ? 

I'm a beginner. I've experiemented with all the presets of my CODE50. It's an amazing amp/speaker combo. However, I would like to have a better understanding of what the switch and 4 knobs do on my Epiphone Les Paul, apart from all the amazing things that the CODE50 can do. This would seem to require that I set the CODE50 to work as a "pure amplifier," solely increasing the volume of the guitar output, without adding any effects to modify/model its output. Can I achieve this by doing the following using the iPhone app?

Turn to Pedal 1 preset (and not use a pedal)

Keep Pre-Amp at Natural

Turn Power-Amp and Cabinet off

Turn all FX off

Anything else?

Thsi is NOT a question. More of an eye opener, if you do this.        

     Take your PERSONAL cell phone. Pull up GOOGLE  PLAY. Not this site. The actual Google play store. Pull up Marshall gateway.....READ THE REVIEWS......They say it all......Your app, that you designed, SUCKS....I could understand blaming phones if it was maybe 3 or 4 out of 50 reviews. But, that's not the case here. You have 50 bad reviews (1 star) to every 55-70 reviews.....Not good....If you're not going to fix the app......DISCONTINUE THE CODE LINE!!!!!!!!!!!!!!!!

how do you get the presets others have made into the gateway library cloud saved 100 presets so I can access them on my amp or do i just copy there presets and change one of the ones i have 

I'm using a google pixel 2 and the app is not connecting with the amp although the phone IS already connected to the amp.

I've tried my wife's samsung s9 and it works ok. 

 Edit. Ok, Now It's working. But not only i had to forget the device, I had to do a Bluetooth, Wifi and Mobile reset. And after I reinstalled the app. 

The reset option is located in Settings>System>Advanced

So everyone else having the same problem and still not working after forgetting the amp on Bluetooth settings and reinstalling the app should try this instead.

Can't be more happy with the amp

I hope this can help anyone.

Hi!

Please help me, Marshall.

I can't connect Marshall Gateway version 1.4.9 running on my cell phone Moto Z Play with Android version 8.0.0 to my Marshall Code 25. The button "Scan for Amps" does not work. Even if I click "Auto-connect" option it does not work too.

I've tried all the solutions on https://my.marshall.com/support/faq/838/code---gateway-bluetooth-connection-troubleshooting without success.

The Bluetooth on my cell phone is on and Code is paired with Marshall Gateway.

Look at the screenshots.

Kindest regards,

Fábio

Hey, Marshall! I connect my iPhone 8+ with my 100H without any problems. I’d like to dedicate a cheap tablet to it, in order to have a bigger screen and touch controls, and mount it to my mic stand. Does the Amazon Kindle Fire Tablet work with the gateway app? I know iOS and Android are compatible. What about Fire OS, or whatever it is that Amazon runs? Thanks for answers. 

After a "successful" installation or re-installation, the amp itself says its still on vers. 1.11. I've been having loads of problems with my amp, and was hoping this could be an easy fix. I can't control the settings from the actual knobs on the amp, I can't connect the amp to the app, and the sound quality is thin and lacking... I was really excited to own a Marshall. Now, not so much. Not very impressed. Neither the AMP nor the APP works like any of the demo videos state. Super frustrating. Please help.

      My code 50 and my gateway app suddenly won't sync. What gives? I've tried deleating and downloading the app. Nothing works!!!!! It was working fine. Now suddenly,  it quit working......I'm beyond frustrated.....

My CODE 25 connects to my PC via both through MIDI in Chrome and through the Firmware Update Utility but it refuses to do anything but sit there while the gold loading circle just spins and spins. I've left it for upwards of 30 minutes. I'm unable to click on check for updates or anything. Tried rebooting a few times, tried turning blutooth off while doing it, etc. My amps current version according to both the amp and the app is v1.3. Any suggestion on what to try? Should I do some kind of factory reset to the amp and try again?  Any help or suggestions would be appreciated.

As a side note, I'm also unable to "download preset to amp" to test it out even though it's giving me the go ahead to do it on the preset site. I'm sure the issue is connected to being unable to update the firmware.

Thanks!