Questions
Showing results 1 to 20 of 454
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I have downloaded app and it keeps saying not available ( the 3dx questions) I have deleted and nothing is working 

asked 13 Jan 2022 at 03:06 AM

Josh Schwartz
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"Context3D not available! Possible reasons: wrong renderMode or missing device support" error message on iPhone 11. All I see when I open the app is a red bar with the error message in white letters.  Any idea how to fix this?

asked 02 Jan 2022 at 04:14 AM

Michael Dionne
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The App will not accept my login details for syncing. It's the same details I used to login in here on the pc. What can I do to fix it? I already did a password change to see if that worked and yes, I have turned it off and on again. Any suggestions ? I am using my email as my user name, dont know if that is an issue but it is the only user name I have as far as I am aware.

 

 

asked 10 Dec 2021 at 08:17 AM

cameron speedie
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Marshall gateway App is not working with android 11 on samsung devices

still waiting for your answer

 

Luigi

asked 08 Dec 2021 at 09:51 AM

luigi pagani (1)
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Hy folks!!.

I just bought a marshall code 25, and when installing the marshall gateway app on mu iphone 12 (ios 14.8.1), and open app i get the following error: "context3D  not available!  Possible reason: wrongrendermode or missing devicr suport. " and it does not work. What I can do?

asked 29 Nov 2021 at 03:16 PM

Victor Herrero
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1

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hy

marshall gateway app is not working with android 11 version

the bluetooth connection is in place (blue light is in on) but opening the Gateway App the connection to the amp is not detected

can you please give me the info to solve the issue?

i've tried with another phone with android 10 sw version and the app is working

I think the app need some update to fix this bug (my version is 1.5.5 )

please consider that android 11 will be the standard for the most part of your code owner in the world

best regards 

Luigi

 

asked 26 Nov 2021 at 08:26 AM

luigi pagani (1)
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Hi there, just purchaced a Code 50, installed the Gateway app for iPad. All working a treat, eccept that if I am connected to the Amp via bluetooth, I am getting all the keypad sounds through the amp, also incoming messages, email notifications and phone calls. is there a way of stopping this????

asked 14 Nov 2021 at 08:16 PM

Christopher Read
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My CODE25 was repaired by Marshall in September after the amp itself kept crashing and the sound was cutting out. It has now been returned in an even worse condition.

On switching it on, the message 'Hold 'Store' to reset' appears on the screen. I press store and nothing happens. I am unable to access the amp presets.

After 10 minutes the mobile app then also freezes. I have contacted my Marshall dealer who sold me the amp and they have asked me to contact you for a resolution before I can send it back to them.

FYI: I have uninstalled and re-installed the mobile app without any resolution of the problem. The amp is is of no use and even a factory reset and firmware update has not solved the problem. I am gradually losing my faith in Marshall CODE products.

Do you have any solutions?

asked 04 Nov 2021 at 02:15 PM

Gerry McIntosh
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Hiii

Last month (Sept. 2021) I was able to sync my Amp with the Gateway app. Unfortunately, This month/Today the app cannot detect/connect to my amp.  I already updated the firmware of my Code 50. Is there a way to sync it? because I already did what the tutorials said.

 

Thank you.

asked 30 Oct 2021 at 07:27 AM

Gabriel Sumat
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Hello guys,

I'm in sort of a pickle as I can't seem any info about this.

I have a Stanmore II that is absolutely perfect. I however long for that stereo effect :)

Hence I'm planning on getting a 2nd one, but I primarily use my PC and laptop for listening to music. I was wondering would it be possible to pair the two via the app on my phone and then connect them to the PC/laptop.

My logic here is that if I tingle the bass or treble via the phone app, it seems to "stick" with the speaker and then if I connect it to the other device, the settings stay the same.

So it's only logical that if I pair the two via the phone app, when I search via my laptop I'll find 1 coupled device to connect.

Anyone done this setup?

asked 27 Oct 2021 at 05:46 PM

Ivan Georgiev
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Hello. I recently bout the CODE 50 and it's great, but the gateway is pretty much useless for me. I have tried pretty much everything and it still will not connect to my iPhone 11 pro max. I have had friends try the app and it works fine on their phone, but when it comes to mine, nothing! Really love the amp and would like the bluetooth to work from my phone so i can adjust with ease. Not the end of the world, but it is advertised that you can control everything from your phone so that's what i would like to do. Any solutions? Thanks.

asked 20 Oct 2021 at 11:15 PM

Gabriel Loza
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2

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Update to below- The iPhone 11 IOS 15.02 update fixed my issues. The app is working properly now & I'm very happy.
____________________________________________________I had a fault code & couldn't connect Gateway to my Code 50 a few months ago when I purchased it. I tried deleting the app to reload but when I reloaded, it was only accessible via the App Store & wouldn't appear on my Home Screen. I could connect for awhile. Recently it seems since the IOS 15 update to my phone, it no longer connects manually or automatically to my Code 50. The app is useless to me. I've search for an alternate app from another source that is compatible with the Code 50 but there doesn't appear to be one. The Gateway app and Bluetooth connectivity heavily influenced my purchase decision. If I had known the app was useless and I would have to physically go to the amp and try to dial in each sound, I would have just bought a fender. I really feel you should take my amp back if you can't correct the problem. 

edited 15 Oct 2021 at 01:05 PM

Eric Blomquist

asked 11 Oct 2021 at 02:26 AM

Eric Blomquist
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Bought a marshall acton II today and I'm unable to play music from my phone on it. It does not show on airplay either while connected on app. I suspect it's broken on ios15. Hope it gets fixed soon or Im requesting a refund as right now it's just standing as decoration. 

asked 09 Oct 2021 at 01:56 PM

Alexandre Freitas
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Hello, I bought a Marshall CODE 25 yesterday, and so far I love the sound and feel of the amp. But I am having the same issue that alot of people are having, I can connect to the amp via my phone's Bluetooth but the amp will not show up in the Gateway app.

I have tried everything in the FAQ troubleshooting guide, nothing works. I can play music to my amp but that's it. Feels like a problem with the app and not my phone.

Are you reading the forums, Marshall? You need to take a look at your app, seems like it has some compabillity issues, it's working for some people but not everyone. 

I have a Samsung Galaxy S8.

 

Please fix.

edited 28 Sep 2021 at 04:50 AM

Ruben Eriksson (2)

asked 28 Sep 2021 at 04:40 AM

Ruben Eriksson (2)
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My new code 100 downloads presets. But as soon as you shut it off the new preset dissapears. I save it I sync it with the correct cable connected. Every time it fails to work properly. The pre loaded presets are unusable for the most part. Most are strange unusable things or the volume is so low its inaudible in a band setting. I have watched every tutorial i can find. Nothing works. paid 550 bucks for a product i can't use. i will likely never buy marshall again. constant noise in the amp. just a horrible experience. My little mcg whatever it is marshall is better than this thing

edited 20 Sep 2021 at 04:35 PM

Jason Moberly

asked 20 Sep 2021 at 04:33 PM

Jason Moberly
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211

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I seem to be having the same issues that a lot of people have reported, where I cannot get the Marshall Gateway app to connect to my Code 25. I've only had the amp for about a week and I cannot get the app to see it. ? 

I can connect to the amp via Bluetooth using my phone (Pixel 3a, Android 11) and whilst connected, can use it as a BT speaker to play music from Spotify. However, nothing I do seems to get the app to connect to the amplifier. 

-I've updated the amp to the latest firmware using my laptop/web browser. 
-I've followed all the instructions in the Bluetooth Connectivity Troubleshooter to the letter (CODE - Gateway Bluetooth Connection Troubleshooting - my.marshall.com)

No matter what I do, or what order I install/uninstall/connect, the app will not see the amplifier. Everything works otherwise - I'm able to apply Patches from ? using a USB connection - and the amp sounds great. I'd just like to be able to control it from my phone.

edited 03 Oct 2021 at 01:11 AM

Harleigh Maguire

asked 16 Sep 2021 at 03:16 AM

Harleigh Maguire
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1

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109

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How to stabilize the connection between amp and android device .

When I first synchronize amp and gateway app it stays about 20 seconds and cut. I've tried many things as deleted gateway and restart  but nothing seems good. 

What can I do

asked 13 Sep 2021 at 04:21 AM

Patrick GAUDIN
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3

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225

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Hi, 

Am the pround owner of a Marshall Code 100 Combo, or rather, I used to be proud.

My problem is your bluertooth app.

It simply doesn't work.

I have installed on my Huawei phone (android) and  Nexus 7 tablet.

It used to work fine on both , now the app appears to be corrupted and the display is completed stuffed. ( yes I have uninstalled, rebooted and re-installed).

Also it doesn't recoginse my credentials. I means the program asks me to login (same  credentials as here), but there is no way to enter my details, no places to type my email addess etc.

Have you now stopped working on the Gateway app?

I need to know, as if you have, I'll be getting rid on the amp, as it's no good to me as it is.

edited 30 Sep 2021 at 03:51 PM

Chris Davies (12)

asked 21 Aug 2021 at 03:22 PM

Chris Davies (12)
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158

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Plugged in today and literally not working just an error message. Anyone else same issue?

asked 08 Aug 2021 at 11:36 AM

Pete Cantor
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I hope this is a really easy fix - I am pretty sure I have missed something really basic so thanks for any support.

I have used Gateway to download new presets and reorderd them as on the tuition video. However, this new order is not showing on my Code head and is not available unless I am connected via a cable.

How can I fix this as I do not want to be constantly reliat on fiddling with my phone?

asked 29 Jul 2021 at 11:35 AM

Nick Benbow
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