Questions
Showing results 1 to 20 of 393
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I just bought a Marshall code and found the apps on iOS do not work. Research says that the problem is the app need s to be updated. When are you going to update the IOS apps ?  

asked 25 Jan 2021 at 09:15 PM

Karl Thelning
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I have spent 4 Hrs.  at least trying everything and I have actually used this App to control my code 25 for about 15 min.This App does not work. The code interface is bulky. I love the sounds but it is such a pain to program it is hardly worth it. Marshall should supply an App that actually works with this Amp.  Marshall has a good amp but gets a 0 on its app. What a waste of time. Too bad. I will tell everyone not to get this great Amp because the App that is supposed to work does not. Come on Marshall get with it. I am let down with your products.

asked 23 Jan 2021 at 03:17 AM

Marc Paap
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I know this forum has this question asked a number of times, and the reply is always to delete the app and re-install.  I've done this multiple times, and it never solves the problem.  In fact, I had this app successfully installed on my iPad a few years ago, and hadn't used it latey.  When I use it now, I get the same message.  

Context3d not available! Possible reasons: wrong renderMode or missing device support

I googled this message and found out that it's related to Flash.  Apple has discontinued all support of Flash on iOS devices.  So my educated guess is that you need to re-vamp this application to not use any Flash programming.  No ammount of deleting and reinstalling the app will ever solve this problem.  You need to update the app.

asked 18 Jan 2021 at 11:34 PM

Greg Roberts (1)
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Hey all, Just received my Code 50 yesterday from Amazon and I cannot get the eq knobs to work in any preset. I can adjust the eq through the gateway app but when I turn the physical knobs on the amp nothing happens. Is this normal? how can I adjust the eq on a preset without using the gateway app?

asked 18 Jan 2021 at 07:31 PM

Alf Alvarez
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Yes, I've read the many questions of the same nature on the forum, and performed all the suggested actions. None of them have been successful.  I've seen many questions similar to mine, and only a few who have been able to make it work... and of those who did, their solutions didn't work for me.

When I connect my amp to my phone's bluetooth, it will pair for audio with no problems.  I can play audio through the amp.  When I open Gateway, there is no "red button" prompting me to connect.  When I tap on the CODE tab in the menu, it says "Not connected" and when I tap on the green "Scan for apps" button, nothing happens.

It will connect to my Samsung tablet with no issues.

Here are the steps I have tried:
Factory reset on the amp.
Unpair  and forget the amp in my phone's bluetooth settings.

Uninstall the app from my phone after clearing the cache and the data.

Update the firmware on the amp (the browser window said I was up to date but I installed the latest firmware anyway.)

What else can I do?  I don't want to return the amp because it sounds great, but not having the amp controls on my phone is a deal breaker.

asked 18 Jan 2021 at 10:07 AM

Karen laruane
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Hi,

Just received my Code 25.

I can't download the Gateway app on Google play store (Android) as I get a message "Your device is not suitable for this app" or something along those lines.

I use a Huawei P9

Any thoughts?

 

Thanks in advance

asked 16 Jan 2021 at 10:43 AM

Marc Maes
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Code 50 does not connect to the gateway app. Iphone 11.

asked 13 Jan 2021 at 07:43 PM

JOSE CLAUDIO DA SILVA MELO
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Marshal code 25 has stopped syncing with the cloud. But there is a bluetooth connection.
There are 169 presets saved in the my gateway cloud that is some are repeated and cannot be deleted. Help me please!

asked 12 Jan 2021 at 03:29 PM

Nick Popov
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I am currently connected to my amp on Bluetooth but I can't get it to connect in "My Gateway". Please help. 
Also When I attempt to register my amp. It AutoFills with "CODE25" information. 

I've purchased this item before and didn't have this issue. What are my options?

asked 11 Jan 2021 at 08:07 PM

Justin Rabun
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Good morning
I'm having trouble you're with the gateway app
I have a Galaxy A20e phone
I successfully connect with bluetooth
the sound comes out of the amplifier the mobile is connect....
but when I try to connect the bluetooth with the app code (Gateway)
when i run scan for amps it doesn't connect.
I also regularly registered for the profile with a username and password
But it doesn't want to work !!! 
Reviews on google play are also negative and many have the same problem
Aloisi Graziano

asked 08 Jan 2021 at 05:30 PM

graziano aloisi
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On the Gateway App, if I login with my friends account to try his presets on my code, it doesnt sync.  My gateway app on my phone shows he is logged in, and that it has synced, but the presets are just listed as the ones I had on my phone.  

 

asked 06 Jan 2021 at 10:46 PM

evan hecker
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I didnt realize that reset factory presets meant I'd lose the app presets, i.e. EO34 Heaven and Slapback.  How can I get those all back?

asked 05 Jan 2021 at 11:02 PM

evan hecker
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after several attempts I still cannot connect the queue with the gateway app. are there any steps I don't
know or is it just a compatibility problem? who can help me?

asked 03 Jan 2021 at 02:10 PM

luca la monica
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Hello,

Recently I bought a Code 100 and I've connected it to my phone (Samsung s10). 

When I save and store a new preset via app or amp, it stops playing completely. After a restart, the preset is saved and it starts to sound again.

Is there a way to prevent the "stop" of the amp? 

Thank you all.

asked 24 Dec 2020 at 06:47 PM

Riccardo bertelli
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I want to keep my own presets on the gateway app but restore the amp presets to factory settings.  Is this possible?

asked 18 Dec 2020 at 05:53 PM

Paul Howard
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I have created a new preset using my gateway app. It appears in the preset menu on the amp but the sound has not changed. Any advice appreciated.

asked 13 Dec 2020 at 01:09 PM

Paul Howard
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Sorry because my Englis is not very good.

I have a problem : The Marshall Gateway is no longer available on Google Play ... how can I download it?

asked 07 Dec 2020 at 11:10 PM

Rolando Florentin
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I have a Marshall acton multi-room speaker, it has wifi and Bluetooth, but when I connect to my fire stick 4k, the sound delays for like 2-3 sec. So I tried to create a home theater via the Alexa app, but it can't find the speaker. Does anyone have a solution? I searched on google but found nothing.

 

 

 

edited 21 Dec 2020 at 07:13 AM

tejas vansh

asked 04 Dec 2020 at 02:44 PM

tejas vansh
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It's impossible to use Gateway with the last version of iOS. All I have when I open the app is"context 3D not available! Possible reasons: wrong renderMode or  missing device support."

what can I do?

thanks

phil

asked 01 Dec 2020 at 11:31 AM

Philippe Montagne
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I created several presets on my Code 50 and named them.   When I log on to the site, however, my Gateway does not show these presets.  It shows the original factory presets.  How do I get my own presets backed up on to my Library and Gateway?

asked 28 Nov 2020 at 11:46 PM

Del Levin
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