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Hello!

I've registered today on my.marshall.com and added some presets to "My Library" section. The thing is when I go to "My Gateway" section on this site, so I can add the presets I've just added to the library of presets list that I see on the APP on my phone (Android) so I can play them, I see the following message:

You haven't synced any presets from a Gateway app yet.

Click here to download the Marshall Gateway app now.

I've already downloaded the Gatewayy APP on my phone, and I'm actually logged in my phone too, and by the way I've synced my phone with the "Sync Now" button on "My Marshall" section on the APP many times just in case. On the other hand when I enter "My Gateway" section, the "My Library" list of presets I've just added it's there at the bottom of the page, but I can't move them to the 100 preset list that is already loaded in my phone like I've seen on tutorial videos (the 100 presets aren't there).  Seems my.marshall.com can't recognize the syncing. I've logged in and out of my.marshall.com and on the app, with no effect; it doesn't make a difference if the amp is on or off. Any help would be greatly appreciated, thanks!!

edited 11 Oct 2020 at 01:44 PM

Martin B

asked 10 Oct 2020 at 06:35 PM

Martin B
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It is quite easy to reorganise presets using the My Gateway webpage, which then syncs to the app. However, I like to keep my presets on the app and amp the same, and it is quite arduous to transfer them all manually, is there any way to transfer all presets from the app to the amp at once?

asked 29 Sep 2020 at 02:33 AM

Nathaniel Chamron (10)
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I know I can override any CODE amp preset with CODE USB connections from the website or by changing on my phone while connected and saving either on the phone and/ or amp.  But How do direct amp changes work with Gateway while disconnected and then synced later on?

 In other words, if I save modifications on my amp to a particular preset and I am not connected to my gateway on my phone, when I do connect and sync later, which setting wins?  Does the phone setting override the amp-stored setting (ie. back out the mods made on the amp / push the settings to the amp from the phone) or does the phone pick up the modified amp setting from the amp and store it in Gateway (ie, pull the settings from the amp and store in my phone)?  

Also, I have the first 30 presets set up for ones I use to perform and are addressable using code programmable foot controller.   If I want to archive/backup those presets someplace to guard against an unplanned need to do a factory reset, does it make sense to store them perhaps in the cooresponding setting in my Library ( the blue section of My Gateway )  That way i can bring them into the amps and store them one at a time from the library back into the presets on the amp, or is there a better way to backup/restore presets in the event of a factory reset?

Thanks!

 

 

asked 07 Jan 2019 at 06:20 PM

Stephen Sterner
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The first time I connected to my new Code 50 via Bluetooth on my iPad and iPhone there were no issues (2 weeks ago). Went to connect today (2/17/17) and could not with either device. 

1. Went to settings and "forgot device".

2. Shutoff amp and devices, restarted amp and devices.

3. Back to settings, Bluetooth, and paired iPhone to amp. Showed as connected.

4. Opened Gateway changed home screen to amp and tapped to sync. NOTHING!

5. Opened Menu, Code, no amp detected, tapped scan for amps, NOTHING!

Definitely a problem with your Gateway App. Please correct and email me at Olhoss.jarvis@gmail.com when issue is corrected.

if you can't correct problem please forward me the shipping costs so I can return it. The app was the deciding factor for going with the Code 50.

asked 17 Feb 2017 at 10:03 PM

clark jarvis (3)
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4

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100 presets is more than the avaerage human brain can handle, 5 +/- 2 is the old adage.  The Gateway app when active and syncing with the amp displays "Tap to sync" after the first few preset entries.  So you can't efficiently scroll through the presets. Is there a preset listing anywhere on the Marshall Website a customer can print out?

In a future release of the ios app the presets managed by group such as a catagory/folder entry would be nice, e.g. Metal, Clean, Rock, etc ...

Thanks

asked 03 Aug 2016 at 08:41 PM

Robert Birch (15)
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