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Showing results 1 to 20 of 367
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Update to below- The iPhone 11 IOS 15.02 update fixed my issues. The app is working properly now & I'm very happy.
____________________________________________________I had a fault code & couldn't connect Gateway to my Code 50 a few months ago when I purchased it. I tried deleting the app to reload but when I reloaded, it was only accessible via the App Store & wouldn't appear on my Home Screen. I could connect for awhile. Recently it seems since the IOS 15 update to my phone, it no longer connects manually or automatically to my Code 50. The app is useless to me. I've search for an alternate app from another source that is compatible with the Code 50 but there doesn't appear to be one. The Gateway app and Bluetooth connectivity heavily influenced my purchase decision. If I had known the app was useless and I would have to physically go to the amp and try to dial in each sound, I would have just bought a fender. I really feel you should take my amp back if you can't correct the problem. 

edited 15 Oct 2021 at 01:05 PM

Eric Blomquist

asked 11 Oct 2021 at 02:26 AM

Eric Blomquist
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Bought a marshall acton II today and I'm unable to play music from my phone on it. It does not show on airplay either while connected on app. I suspect it's broken on ios15. Hope it gets fixed soon or Im requesting a refund as right now it's just standing as decoration. 

asked 09 Oct 2021 at 01:56 PM

Alexandre Freitas
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Hi everyone.

Since iOS does not support AptX I was curious what codec is used when I connect my iphone (12 pro) to my Stanmore. 

Turns out it uses SBC. By any mean it is not the end of the world, tho now I'm wondering if I have a malfuctioning BT module. 

 

 

asked 06 Oct 2021 at 09:00 PM

Nikita Yakovlev
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Hello, I bought a Marshall CODE 25 yesterday, and so far I love the sound and feel of the amp. But I am having the same issue that alot of people are having, I can connect to the amp via my phone's Bluetooth but the amp will not show up in the Gateway app.

I have tried everything in the FAQ troubleshooting guide, nothing works. I can play music to my amp but that's it. Feels like a problem with the app and not my phone.

Are you reading the forums, Marshall? You need to take a look at your app, seems like it has some compabillity issues, it's working for some people but not everyone. 

I have a Samsung Galaxy S8.

 

Please fix.

edited 28 Sep 2021 at 04:50 AM

Ruben Eriksson (2)

asked 28 Sep 2021 at 04:40 AM

Ruben Eriksson (2)
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Hi, all together!

Pressing REV and POWER starts Bluetooth-Pairing - so far no problem. Also, the amp will also connect automatically when my phone is "near" without any problems.

Now my question:  Is there any way to really "turn off" Bluetooth so the amp does not "search" für devices anymore?

Thx in advance!

asked 24 Sep 2021 at 04:11 PM

Mark Lüttger (21)
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I have a Stanmore II 1 day old, prior to this I have had a BOSE for 8 years with no bluetooth problems in house.

This speaker is a huge disappointment, loud crackling periodically, bluetooth constantly cutting off and on. 

Speak to live chat, typical reset device advice, made no difference. In the end they recommend to return for refund-credit.

Never again will I buy a Marshall product, it goes back and I will buy another BOSE.

(04:43:28) Ken: Speaker links, open Spotify or YouTube, both same problem.
(04:44:08) Vincent: Thanks for trying Ken. Does it cut off on and off?
(04:44:25) Ken: Try to play, pause then Bluetooth connected cuts off, reconnects again after 2 seconds, then solid led.
(04:44:48) Ken: No sound, just keeps cutting off again
(04:45:15) Vincent: Understood. May I know where did you purchase the speaker? Is it from our official website?
(04:45:29) Ken: Mediamarkt Vienna
(04:45:44) Ken: An official outlet
(04:46:03) Vincent: In that case, I would suggest returning it to the store for an exchange or refund, as it was a recent purchase.
(04:46:33) Ken: Ok, yes I will do this. Thank you Vincent.
(04:46:49) Vincent: You're most welcome Ken. Good luck and take care!

edited 19 Sep 2021 at 06:45 AM

Kenneth Taylor

asked 19 Sep 2021 at 06:44 AM

Kenneth Taylor
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Hello.

I'm not sure if I phrased that correctly, apologies.

I've been enjoying the Emberton for 3 months and have recently noticed that whenever I turn the volume up above 50-60% the lows fall behind and are almost not audible. It effectively sounds like I've applied a high pass filter regardless of the mobile device or media App used. This was not initially the case.

Any advice is welcome, seems like a software thing. I've been careful with it.

 

asked 16 Sep 2021 at 12:21 PM

Aleksandar Bahnov
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A little less than a year ago we have purchased the Stanmore 2 wifi (with Google Assistant).  A stunning beautifull speaker at a relatively high price. At this price one would expect the best quality. 

Pretty much immediately we noticed that when using the speaker on wifi there is a crackling sounds that interupts the music every so often.  At times this crackling sound can be rather loud and disturbing. We contacted marshall customer support on numerrous ocations. 

After our first contact we got given some advice on how to solve the problem. This is what we were told: 

- There may be other appliences near by that are causing the interferance

- Our music source may be running out of energy/power

- Our Wifi may not be strong enough 

- Asked to try resetting the speaker to factory settings. 

After having tried all of the above and moving the speaker all over the house, pluggin out all other appliences and plugging in the music source to the power the problem did not go away. We immediately contacted customer support again. Though they were friendly I found it strange that they actually just gave me the same message again, with no additional solutions. Almost as if my second message (where I explained what we have tried in detail) was not even read. 

After a couple of attempts of getting through to customer support they finally responded with a more realistic solution; Returning the speaker. This is where I really got annoyed. I have explained in my mails that the crackling sound is not constant. In their response about me being able to return the speak for them to see what the problem is they were clear that should they find no problem that the postal costs (and all other additional costs) would be charged to me. Since the crackling sound is not constant, the chance is big that when they test it they may not hear the crackling at that moment and then blame and charge me. 

All in all this is not what I would expect of a comapany with this reputation and price tag. Simply put this problem should not even exist. I have a couple of other speakers at home (Bluetooth, wifi) all working perfectly at a fraction of the price. Non of them have ' interferance issues', power Issues etc. A speaker at this price  of the Stanmore should simply not have these problems to start with. 

I believe Marshall should take responsibility for this problem and admit it is an issue with their speaker and not due to 'circumstances' at my house. There are enough complaints about this issue online to proof that the fault lies with the speaker. 

Marshall please fix the problem and please replace my speaker. 

asked 16 Sep 2021 at 07:53 AM

Quintin Smit
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I seem to be having the same issues that a lot of people have reported, where I cannot get the Marshall Gateway app to connect to my Code 25. I've only had the amp for about a week and I cannot get the app to see it. ? 

I can connect to the amp via Bluetooth using my phone (Pixel 3a, Android 11) and whilst connected, can use it as a BT speaker to play music from Spotify. However, nothing I do seems to get the app to connect to the amplifier. 

-I've updated the amp to the latest firmware using my laptop/web browser. 
-I've followed all the instructions in the Bluetooth Connectivity Troubleshooter to the letter (CODE - Gateway Bluetooth Connection Troubleshooting - my.marshall.com)

No matter what I do, or what order I install/uninstall/connect, the app will not see the amplifier. Everything works otherwise - I'm able to apply Patches from ? using a USB connection - and the amp sounds great. I'd just like to be able to control it from my phone.

edited 03 Oct 2021 at 01:11 AM

Harleigh Maguire

asked 16 Sep 2021 at 03:16 AM

Harleigh Maguire
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Hi, anyone can help? my Marshall Stanmore Bluetooth Speaker stop working. The red power light is on but no sound coming out, neither via the Bluetooth connection nor the input 1 and 2 with audio cable. I can still connect the speaker via Bluetooth but there are no sound coming out of the speaker. Any idea what's wrong? Please help!

asked 15 Sep 2021 at 06:26 PM

henri seng
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Hi!
Just bought a Marshall emberton. I did connect the speaker to my iPhone (iOS 14.7.1). It starts playing but after 10 or 15 seconds it loses the connection and the bluetooth lighy on the speaker starts flashing.

Can you help me, please?

Thank you!

asked 02 Sep 2021 at 03:08 PM

João Picado
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2

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I have a Woburn II speaker and I've paired it to my HP Envy Laptop but I keep seeing a LOW BATTERY message. I see that the device is paired but cannot play via bluetooth because of LOW BATTERY. The speaker doesn't have a battery.

asked 12 Aug 2021 at 06:58 PM

Nalani Nieto-Johnson (1)
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Just go a Code 50 and love it but the bluetooth signal keeps dropping. Im still connected but the sound always cuts out. There is also a light but noticable static sound that is alway there that does not get louder with volume. It shows I have the latest firm ware update. Ive tried unpairing and repairing but it still does it after a while.

asked 06 Aug 2021 at 03:23 AM

Zane Unruh
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Hola!!! ya hace unos 5 años me compre un Amplificador Marshall code 50, el cual estoy enamorado, pero desde que lo compre nunca pude lograr conectarlo al bluetooth. 

probe de las mil maneras pero no hubo caso. Directamente mi smartphon no lo detecta.

Alguna solucion???

asked 27 Jul 2021 at 03:58 PM

Alejandro Oxilia
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bluetooth wont connect with my code 50 it connects for audio but cant acess amplifier settings and parameters keeps showing passkey code on my phone but wont let me enter the passkey code anywhere tried everything still wont connect to amplifer to acess my code 50 HELP!!!!!!! Jimmy Rumsey

asked 04 Jul 2021 at 08:12 PM

Jimmy Rumsey
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Woburn  speaker wont play loud volume when connected via bluetooth, but sounds normal when connected via optical1.

 

asked 03 Jul 2021 at 12:10 AM

Marianne Keogh
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Hi, 

 

I just recently got the Monitor 2 headphones and everything is fine when I connect it with my Phone. But when I connect it on my PC via bluetooth and play something on Youtube, output sound is like choppy but when I connect it via cable sound is very clear. May I know if anyone encountered this and have any solution.

 

Thank you

asked 29 Jun 2021 at 05:54 AM

Eric Jimenez
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4

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301

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I have the Marshall gateway app, a multieffects pedal, a interface Focusrite and a accustom guitar but I can’ get any sound out of the speaker! Help!!

asked 26 Jun 2021 at 12:33 PM

ray clark
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1

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583

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Hi, 

 

Today i'm going to buy used Marshall Major 3 Bluetooth Headphones and since i'm buying used ones  and not from official store or official retailers, I want to know is there a way to check serial number of the product to be sure if it's fake or origianl headphones?.

 

also if you can provide guidelines how to differentiate Genuine Marshall Major 3 Bluetooth from Fake ones that would be great.

 

Thank you beforehand

asked 12 Jun 2021 at 11:27 AM

Nikolozi Matchavariani
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3

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192

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My new Code 50 Amp won't connect to my iPad. They are paired via Bluetooth, and Gateway detects the amp. When it tries to connect, it perpetually displays 'Connecting........'

What am I missing?

asked 06 Jun 2021 at 09:08 PM

GRAEME JOHNSON
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