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We have two Marshall Acton Multiroom that have the exact same issue. Whenever they have been plugged in the power for more than 24 hours the sound becomes distorted/crackles and it gets increasingly worse the longer the speaker is powered on.

The only solution we have found is to pull the power plug for a minute before plugging it back in. Then the speaker will play fine for another 24 hours before it starts to crackle again. However, this solution is very inconvenient.

We have reached out to the Marshall support but they are not much of a help.

Has anyone else found a solution to this issue?

asked 09 Jan 2022 at 03:51 PM

N M
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Hello all, I have an older amp MG15CDR. Bit of a problem with it. Crackles when you turn the gain pot or the tone pot. Seems to be worse when just turned on.  Maybe it's the potentiometers need replacing? Anyone else had this problem?  I can't see that Marshall will supply just these parts.

I would like to repair it, as it is a great little amp, suits my needs well.

asked 06 Jan 2022 at 02:49 PM

Peter Jolley
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A little less than a year ago we have purchased the Stanmore 2 wifi (with Google Assistant).  A stunning beautifull speaker at a relatively high price. At this price one would expect the best quality. 

Pretty much immediately we noticed that when using the speaker on wifi there is a crackling sounds that interupts the music every so often.  At times this crackling sound can be rather loud and disturbing. We contacted marshall customer support on numerrous ocations. 

After our first contact we got given some advice on how to solve the problem. This is what we were told: 

- There may be other appliences near by that are causing the interferance

- Our music source may be running out of energy/power

- Our Wifi may not be strong enough 

- Asked to try resetting the speaker to factory settings. 

After having tried all of the above and moving the speaker all over the house, pluggin out all other appliences and plugging in the music source to the power the problem did not go away. We immediately contacted customer support again. Though they were friendly I found it strange that they actually just gave me the same message again, with no additional solutions. Almost as if my second message (where I explained what we have tried in detail) was not even read. 

After a couple of attempts of getting through to customer support they finally responded with a more realistic solution; Returning the speaker. This is where I really got annoyed. I have explained in my mails that the crackling sound is not constant. In their response about me being able to return the speak for them to see what the problem is they were clear that should they find no problem that the postal costs (and all other additional costs) would be charged to me. Since the crackling sound is not constant, the chance is big that when they test it they may not hear the crackling at that moment and then blame and charge me. 

All in all this is not what I would expect of a comapany with this reputation and price tag. Simply put this problem should not even exist. I have a couple of other speakers at home (Bluetooth, wifi) all working perfectly at a fraction of the price. Non of them have ' interferance issues', power Issues etc. A speaker at this price  of the Stanmore should simply not have these problems to start with. 

I believe Marshall should take responsibility for this problem and admit it is an issue with their speaker and not due to 'circumstances' at my house. There are enough complaints about this issue online to proof that the fault lies with the speaker. 

Marshall please fix the problem and please replace my speaker. 

asked 16 Sep 2021 at 07:53 AM

Quintin Smit
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i experiance a lot of crackle at some presets  whitch is extremly anoiying !

it seems to disapear when poweramps turned off

i read alot of CODE users experiance the same and if its a software bug can we expect a software update soon?

edited 16 Jul 2020 at 01:36 PM

Ronnie Schepers (1)

asked 16 Jul 2020 at 12:55 PM

Ronnie Schepers (1)
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I own a Code100 2x12 combo, and after a couple of months of use I am now dealing with some very noticeable fuzz and crackling. It does not matter what volume I am at... 

 

Things that I have tried...

*Firmware update
*Using a distortion pedal and changing my preamp to clean as well as acoustic.
*Performing a factory reset

As you can imagine I am pretty frustrated... Has anyone else dealt with this issue? If so...what is the solution, please and thank you...

asked 21 Sep 2018 at 11:05 PM

Tyler L
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