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Hi,

I have two Marshall Stanmore Multiroom speakers and I keep having issues with streaming music. I've contacted support multiple times and while they are friendly and try to help as best as they can, I still don't have a solution.

The setup is the following: my two Stanmore Multiroom speakers are in the same room, about 6 meters apart from each other. I have saved a couple of online radio stations and spotify playlists on the devices. The wireless router (a Fritzbox with 2.4GHz and 5GHz enabled) is in the same room, 2 meter from the first Stanmore, 4 meters from the other. 

The problem: When streaming music, half the time it's crackling. By crackling I mean the sound similiar to someone touching the needle of a record player. This is very annoying and not something you want with a speaker you paid €450 for... Now, as both these speakers have this problem, I thought my network was not sufficient. Speedtests (while the crackling is occurring) show I get about 200Mbps down and 30Mbps up. I even bought the Fritzbox to place in the same room to try and solve this problem. 

On the 5GHz network, both speakers only have a signal strength of 25%-45%. On the 2.4GHz network, both speakers get 55%-60%. The crackling occurs on both networks. There is no other wifi network in my surroundings using the same channel, this can be checked on the Fritzbox. This seems to be a very low signal strength while the router is in the same room, with no blocking walls...

The online streams and spotify lists don't have any issues when I listen to them on my phone/laptop, only on the Stanmores.

The last thing support said was to send the speakers to repairs, but I have read the instructions and when they don't find an issue, I need to pay for their work. I would like to make sure I have two faulty speakers before I would return these. Are there any solutions I haven't tried yet? The thing that worries me is that these Stanmore Multirooms are no longer in production... Is this a known problem?

I hope someone can help me with this frustrating issue... Thanks in advance! 

asked 10 Apr 2021 at 08:15 AM

Pieter-Jan Batsleer
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2

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690

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When using Spotify Connect to play music on my new Acton Multi-Room speaker I get intermittent audio crackling, almost like static. Is anyone else having this problem? It does not happen with other audio sources, like internet radio stations.

asked 20 May 2020 at 09:51 PM

Mike MC
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7

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Please fix this, Marshall!

The only way to listen music on Woburn is via cableless connection. You cant plug your TV or DVD player in it, as it has a huge delay. 

I've spoke with someone of Marshall team, and I was adviced that, this product is not ment to be used with TVs, Piano, Guitar or any other devices. So, how many speakers I need to own in my house? One for music, a soundbar for TV, amp for my guitar?

I would giveup multi-room feature if AUX and/or RCA had no latency!

If I did know there would be latency over AUX and RCA I would never buy this expencive speacker! Bose Soundlink had the same issue, but they DID FIX it with with an firmware update. Why Marshall didn't fix it yet?
So Please dear Marshall team! If you read this, please! Fix the latency over RCA or / and AUX so I can love my speaker again.

asked 05 Nov 2019 at 09:15 AM

Ivan Margitin (2)
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2

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603

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Is it possible to play the same streamed source (either Apple Music or Spotify) to two voice devices on the same WiFi network. The voice app seems to select only one at at time and the Multi-Room app does not recognise them?

specificially looking at Acton voice and Stanmore voice. I would’ve thought this was straightforward but cannot seem to get it to work as expected.

thanks

asked 23 Feb 2019 at 10:36 PM

G Mat
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