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Hello!

I've registered today on my.marshall.com and added some presets to "My Library" section. The thing is when I go to "My Gateway" section on this site, so I can add the presets I've just added to the library of presets list that I see on the APP on my phone (Android) so I can play them, I see the following message:

You haven't synced any presets from a Gateway app yet.

Click here to download the Marshall Gateway app now.

I've already downloaded the Gatewayy APP on my phone, and I'm actually logged in my phone too, and by the way I've synced my phone with the "Sync Now" button on "My Marshall" section on the APP many times just in case. On the other hand when I enter "My Gateway" section, the "My Library" list of presets I've just added it's there at the bottom of the page, but I can't move them to the 100 preset list that is already loaded in my phone like I've seen on tutorial videos (the 100 presets aren't there).  Seems my.marshall.com can't recognize the syncing. I've logged in and out of my.marshall.com and on the app, with no effect; it doesn't make a difference if the amp is on or off. Any help would be greatly appreciated, thanks!!

edited 11 Oct 2020 at 01:44 PM

Martin B

asked 10 Oct 2020 at 06:35 PM

Martin B
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It is quite easy to reorganise presets using the My Gateway webpage, which then syncs to the app. However, I like to keep my presets on the app and amp the same, and it is quite arduous to transfer them all manually, is there any way to transfer all presets from the app to the amp at once?

asked 29 Sep 2020 at 02:33 AM

Nathaniel Chamron (10)
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I used My Gateway to set up all my presets in the order that I'd like them to be.  My Amp is plugged into the computer via USB.  It is connected.  
Now that I've arranged things through My Gateway, the amp does not seem to sync with it.  

IF I pull up the app on my phone, while the amp is off, the library in the app reflects the order that is in MyGateway.  The moment I turn on the amp, and connect my phone to the amp, the library in my phone changes to reflect the old settings still on the amp.  

The only way I know how to set a preset in a specific spot is to go download it again, while my amp is connected, and dialed into the placeholder for which I need it to set.  

Is the sync a slow process?  Should I walk away from it, and let it sit and think for awhile?  Is there a button, or combo of buttons I should be pressing after I've saved my work in MyGateway, in order for it to update the amp?

asked 24 Jul 2020 at 05:36 PM

Jeremy Smith
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I know I can override any CODE amp preset with CODE USB connections from the website or by changing on my phone while connected and saving either on the phone and/ or amp.  But How do direct amp changes work with Gateway while disconnected and then synced later on?

 In other words, if I save modifications on my amp to a particular preset and I am not connected to my gateway on my phone, when I do connect and sync later, which setting wins?  Does the phone setting override the amp-stored setting (ie. back out the mods made on the amp / push the settings to the amp from the phone) or does the phone pick up the modified amp setting from the amp and store it in Gateway (ie, pull the settings from the amp and store in my phone)?  

Also, I have the first 30 presets set up for ones I use to perform and are addressable using code programmable foot controller.   If I want to archive/backup those presets someplace to guard against an unplanned need to do a factory reset, does it make sense to store them perhaps in the cooresponding setting in my Library ( the blue section of My Gateway )  That way i can bring them into the amps and store them one at a time from the library back into the presets on the amp, or is there a better way to backup/restore presets in the event of a factory reset?

Thanks!

 

 

asked 07 Jan 2019 at 06:20 PM

Stephen Sterner
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Hi folks.  Just found this site today.  I see there are not different presets that it appears you can sync to your phone app.  I've checked off 15 and they show in the "My Library" section.  I've synced my phone numerous times and they aren't showing anywhere that I can see.  How can get them to my app then amp?  Thanks.

asked 18 Jan 2017 at 09:08 PM

Brant Rider
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so I did the preset sync in the app, and I've got about 20 I made on my own, but none of them are showing up on the Marshall cloud site. what am I doing wrong ? when I goto the one spot on here that lists presets, it's listing all 99 stock ones. 

 

also is there any way to download the user made presets in the site to the code from phone without plugging in USB? like can you save them to your phone and load them in the app? just a pain because my phone is USB c and I don't have a USB c to mini USB cable.

edited 25 Dec 2016 at 02:32 AM

Jason Ochs

asked 25 Dec 2016 at 02:17 AM

Jason Ochs
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I am able to connect my phone to the amp via bluetooth, but for the most part am not able to sync the presets in the gateway app to the amp.  On occasion it will do it, but most often not.  The tuner and playback work fine.

asked 13 Dec 2016 at 04:49 PM

Scott Mayberry
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100 presets is more than the avaerage human brain can handle, 5 +/- 2 is the old adage.  The Gateway app when active and syncing with the amp displays "Tap to sync" after the first few preset entries.  So you can't efficiently scroll through the presets. Is there a preset listing anywhere on the Marshall Website a customer can print out?

In a future release of the ios app the presets managed by group such as a catagory/folder entry would be nice, e.g. Metal, Clean, Rock, etc ...

Thanks

asked 03 Aug 2016 at 08:41 PM

Robert Birch (15)
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