Hi Marshall team,

I got my Marshall Monitor II headphones yesterday, but the Marshall App doesn't seem to find, recognize, or connect to them.
Yes, I can see the message that you know about that issue my question is do you have any terms for when it will be fixed?
Because I tried Equalizer from the app on iOS and it's sorely lacking on Android.

Thank you in advance.

After using Minor III  by use wear only one side per time for 2 or 3 days, my phone can't connect to the left side. I decided to unpair then pair again, I can only pair to the phone but can't connect to the in-air and  bluetooth system say "An app is needed to use this device". I also uninstall application then install again but can't fix this problem. How should I do?

Thank you,

View

With my phone, I have no problems at all connecting to my Code 50

I have an Android tablet that is very hit & miss connecting; at times, it will connect on first try. Other times, I have spent 25-30 minutes getting it to connect. I've gone as far as uninstalling Gateway and doing a fresh install.

Granted, it's a cheaper tablet but it shouldn't be this difficult

Hola

I just updated the firmware and gateway. The app stops on android when you are going to change a parameter within the preset that is on the screen.

It didn´t happen before. Could you fix it?

Thanks so much

Dear Marshall team:

I use the Code 25 amplifier, with the Gateway app and the Code series footswitch. The firmware is updated with the latest version available.

For a long time I have been noticing certain problems, mainly:

-The preset settings are changed on their own (sometimes the volume, other times the gain...) They are usually changed to the settings on the control knobs. I load the preset again, and after a while some of the settings are changed again.

-Another problem is that after using a preset for a while, when changing to another it does not change (it stays blocked). It does not respond either by using the pedal or by changing the preset from the app I have to turn off the amp. At first I thought it would be a Bluetooth problem, since I was using the Gateway application, with an iPhone. But now I'm using it with an Android phone and I continue to have the same problems.

Waiting for your comments, receive a cordial greeting.

Eduardo,

The Gateway app on my Android phone has been repeatedly losing connetion to my CODE head in recent months, and attempts to manually reconnect have usually failed. This unreliability is completely unworkable for gigging, so today I have tried to solve the problem through a thorough update and reset ... but now I can't get the connection to work at all. I deleted the Gateway app from my phone, unpaired the phone from the head (by "forgetting" the Bluetooth pairing), and have installed all pending firmware updates. When doing those installations, I noticed that several related to improving Bluetooth operation, so I was hopeful this would solve my problems. So I've gone ahead and carried out the "First connection" instructions on the website, but these instructions have failed at a very early stage. After I press Rev and Power and get the blue flashing light, when I attempt to "Pair new device" from my phone, I get the message "No nearby Bluetooth devices were found". This connectivity problem is definitely at the Marshall end, because I have checked that my phone is able to connect with other Bluetooth devices and it is doing so fine, so the fault is not with the Bluetooth operation of my phone. It seems like there have been some known Bluetooth connectivity problems that you've tried to fix during recent firmware updates, so is this something you can advise me about and give me a fix for? I hope so - there's not much point in you having a really good product if it's unusable in practice.

Hi ! 

i was wondering, is it possible to use MIDI via a bluetooth connection ?

In fact i'd like to use a simple DAW application on my Android tablet to make some music using my Marshall Code. My Code amp connect to my tablet and the Gateway app runs nice, no problem. In the DAW app (which is for now BandLab), i see an option about a "Connected MIDI Devices" and my Code doesnt appear there. So i asked myself if the MIDI interface was really available with Bluetooth ? Or is there something special to configure or install ?

thanks in advance !

Z

A hardware issue prevents connecting my CODE25 practice amp with Gateway via Bluetooth on my PC (Nox / Windows 10). Gateway freezes at 'Turning on Bluetooth' message (the Bluetooth hardware in my PC is faulty). Can Gateway be set to connect via USB instead as a device-level default? My CODE25 amp does connect to Gateway via Bluetooth on my Android smartphone; but the phone's screen is too small to use comfortably, so USB connection to PC is needed for its much larger (I have 26" to 46" PC displays available) displays. Being severely nearsighted and over 50 years old, my options are limited.

I got my Marshall Monitor II headphones yesterday after work and oh my god these are some amazing headphones, however, the Marshall App doesn't actually seem to find, recognise or connect to them. I did a bit of research and even emailed support and unfortunately didn't reach a conclusion (although fast response! Amazing service). This seems to be a major issue since early this year and I would love to be able to use the app. Unfortunately it seems everyone will be stuck without use of the app until an update comes to fix it.

For reference: my phone is running on Android 13, headphones are connecting perfectly. The only issue I'm having is the app itself

Hi, does code 25 works with Tonebridge app on Android, connected by irig 2?

Well, I posted pictures, screenshots, sent in loads of requests for support, all to no avail, as the app refuses to run on my Nexus tablet or my Andriod phone.

I had one or two half arsed replies in the early stages, was asked for more screenshots, which I provided, however, seems like they've updated the app to such an extent, that it will no longer run on the Google Nexus (Android 6.0.1) or the Honor 8S android (android 9).

Shame really, without the app, the amp is a pig to use.

Looks like I'll have to let it go and that will be my lesson learned, that is, don't buy something because of the price, the name on the front makes no difference.

It is a perfect example of 'you get what you pay for' and in this case, it was a dogs dinner.

Is there any way to have it launch and use the current amp state? Maybe I've missed a setting. This has occasionally bit me when I adjust the amp then run the app.

I have several custom presets in my Gateway (via my PC at my.marshall.com). I synchronized my PC with the Gateway App on my Android phone and all the new presets show up (so far, so good). The problem is that when I turn on the Code 100 amp, all of my presets (in the Gateway Library on my phone) get reset to the default presets.

If I turn off the amp and re-sync, all of my custom presets show up again. When I turn on the amp, they all get reset to default values.

I updated the firmware on my CODE 100 and tried several different startup configurations, but nothing works.

Why is the amp overwriting the presets on my Gateway App?

I turned on bluetooth on my  phone then initiated the bluetooth feature on my code100. find the amp in the It found the amp on my phone so I connected to it and the blue light on the amp quit flashing indicating that they are synced together. When I open the gateway app on my android phone (samsung S20E) it will not find the amp in the menu section of the app. I see the blue tooth symbol there with the word CODE next to it and it says not connected. There is nothing next to the Amps Detected: and when I scan for an amp it turns gray for a few seconds and then back to green. Same thing when i switch between the phone and amp icon in the bottom left corner. when on the phone icon i have presets when I switch to the amp Icon I get nothing displayed. I do have audio .from phone to amp and that s what it says in the blue tooth section in my phone. It says that the code V020150FDU connected for audio

I seem to be having the same issues that a lot of people have reported, where I cannot get the Marshall Gateway app to connect to my Code 25. I've only had the amp for about a week and I cannot get the app to see it. ? 

I can connect to the amp via Bluetooth using my phone (Samsung S10, Android 11) and whilst connected, can use it as a BT speaker to play music from Spotify. However, nothing I do seems to get the app to connect to the amplifier. 

-I've updated the amp to the latest firmware using my laptop/web browser. 
-I've followed all the instructions in the Bluetooth Connectivity Troubleshooter to the letter (CODE - Gateway Bluetooth Connection Troubleshooting - my.marshall.com)

No matter what I do, or what order I install/uninstall/connect, the app will not see the amplifier. Everything works otherwise - I'm able to apply Patches from ? using a USB connection - and the amp sounds great. I'd just like to be able to control it from my phone.

Marshall gateway App is not working with android 11 on samsung devices

still waiting for your answer

Luigi

hy

marshall gateway app is not working with android 11 version

the bluetooth connection is in place (blue light is in on) but opening the Gateway App the connection to the amp is not detected

can you please give me the info to solve the issue?

i've tried with another phone with android 10 sw version and the app is working

I think the app need some update to fix this bug (my version is 1.5.5 )

please consider that android 11 will be the standard for the most part of your code owner in the world

best regards 

Luigi

I seem to be having the same issues that a lot of people have reported, where I cannot get the Marshall Gateway app to connect to my Code 25. I've only had the amp for about a week and I cannot get the app to see it. ? 

I can connect to the amp via Bluetooth using my phone (Pixel 3a, Android 11) and whilst connected, can use it as a BT speaker to play music from Spotify. However, nothing I do seems to get the app to connect to the amplifier. 

-I've updated the amp to the latest firmware using my laptop/web browser. 
-I've followed all the instructions in the Bluetooth Connectivity Troubleshooter to the letter (CODE - Gateway Bluetooth Connection Troubleshooting - my.marshall.com)

No matter what I do, or what order I install/uninstall/connect, the app will not see the amplifier. Everything works otherwise - I'm able to apply Patches from ? using a USB connection - and the amp sounds great. I'd just like to be able to control it from my phone.

How to stabilize the connection between amp and android device .

When I first synchronize amp and gateway app it stays about 20 seconds and cut. I've tried many things as deleted gateway and restart  but nothing seems good. 

What can I do

Hi, 

Am the pround owner of a Marshall Code 100 Combo, or rather, I used to be proud.

My problem is your bluertooth app.

It simply doesn't work.

I have installed on my Huawei phone (android) and  Nexus 7 tablet.

It used to work fine on both , now the app appears to be corrupted and the display is completed stuffed. ( yes I have uninstalled, rebooted and re-installed).

Also it doesn't recoginse my credentials. I means the program asks me to login (same  credentials as here), but there is no way to enter my details, no places to type my email addess etc.

Have you now stopped working on the Gateway app?

I need to know, as if you have, I'll be getting rid on the amp, as it's no good to me as it is.