Questions
Showing results 1 to 20 of 184
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Gateway version 1.5.5 (Wireless Bluetooth selection from the set list, playback selection)
I bought CODE 25 because of its services.
This wasn't made for a concert, but it was great for practice. It took a lot of work to set up the sounds and I was able to play music to my liking with the help of my mobile phone. Now, against my will, version 2 is here, which does not know these things. It was difficult to download the 1.5.5 version again because I like it, but the next day I have the 2nd version on my phone again and this has happened several times. What right do they have to overwrite my phone's settings?
How could I use my favorite amp and settings again to my heart's content, because that's what I paid for, I worked for. If there is a new version, anyone who likes it can use it, but why prevent those who like the old version from continuing to use the system that was created with a lot of effort. This is why I can't return the amplifier! I am waiting for an urgent reply!

George

asked 01 Nov 2022 at 07:38 PM

Kovács György (1)
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Buenas tardes, el día de hoy actualicé mi aplicación gateway y también mi amplificador code 25 mediante USB. Lamentablemente al tratar de cambiar de preset a un preset guardado desde la app se desconecta el Bluetooth.

Por favor, necesito una solución! 

 

asked 09 Oct 2022 at 11:24 PM

Alvaro Arteaga Reyes
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Hi guys,

I just recently had my Acton 2. After connecting app it prompted a firmware update . After update is 100% completed it disconnected and doest work anymore. Both Bluetooth and Aux are lit. Tried to do the unplug and plug or reset but no success.  Thanks for the help in advance.

asked 01 Oct 2022 at 12:49 PM

Dee Dii
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213

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Gateway app is synched and connected to CODE 50 via bluetooth.  Not sure how to call up the presets from my library, to the amp?

asked 21 Aug 2022 at 12:02 AM

jo mom
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Quelqu'un pourrait il m'aider s'il vous plaît je n'arrive pas à connecter mon ampli code 50 sur l'application Marshall gateway il me met ce message: CONNECTION REJECTED You may only control amps you are already connected to for audio output.

Je précise je suis sur iPhone 13 dernière version d'iOS.  Le téléphone lui se connecte sans problème à l'ampli je peux joué de la musique mais c'est tout 

j'ai au préalablement supprimer et réinstallé l'application gateway, reset l'ampli, mis à jour le firmware de l'ampli, déconnecté l'ampli du téléphone et oublier l'appareil Bluetooth, essayer sur un autre iPhone (7)... bref je suis perdu du coup je ne peut en aucun cas faire mes préset depuis mon téléphone et c'est frustrant enfin bref si quelqu'un a une solution miracle je suis preneur et merci d'avance 👌💪

asked 18 Aug 2022 at 10:24 PM

Jacques Lesaar
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Bluetooth подключён к Code 25, но Gateway не видит его

edited 02 Aug 2022 at 05:08 PM

Nikita Skrupskij

asked 02 Aug 2022 at 05:07 PM

Nikita Skrupskij
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I've been through the forums tried everything. bluetooth is on. iphone says connected. marshall gateway app says its not. Youv'e wasted my time. my money and patience. GET IT SORTED!!!!

asked 18 Jul 2022 at 06:09 PM

Chris Sherwood
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2

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The connection via bluetooth and the  Androidphone will work. The amp and the phone ist pared but the gateway app doesn´t recognise the amp. What is wrong? Are i am stupid or what the f***** is the reason? I updated the firmware of the amp... Please help me or give me detailed advices!

asked 05 Jun 2022 at 10:21 PM

Andreas Paul Ukse
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I turned on bluetooth on my  phone then initiated the bluetooth feature on my code100. find the amp in the It found the amp on my phone so I connected to it and the blue light on the amp quit flashing indicating that they are synced together. When I open the gateway app on my android phone (samsung S20E) it will not find the amp in the menu section of the app. I see the blue tooth symbol there with the word CODE next to it and it says not connected. There is nothing next to the Amps Detected: and when I scan for an amp it turns gray for a few seconds and then back to green. Same thing when i switch between the phone and amp icon in the bottom left corner. when on the phone icon i have presets when I switch to the amp Icon I get nothing displayed. I do have audio .from phone to amp and that s what it says in the blue tooth section in my phone. It says that the code V020150FDU connected for audio

asked 19 Apr 2022 at 12:47 AM

Ricardo Salinas
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4

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This issue is driving me crazy. My Code 50 used to work with my iphone and ipad, now it refuses to connect and I always get the above message.

I have performed the following:

1. Forgot bluetooth connection on both devices

2. Deleted iphone app and re-installed.

3. Re-paired and tried to connect with same issues,

4. Formed factor preset of amp with no luck.

I know the blueotth connects as I can play music through my amp from phone, I just cannot connect to update any presets.

Any solutions would be greatfully received, am getting so frustrated with this product.

asked 27 Mar 2022 at 11:37 AM

Geoff Ward (1)
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I recently got a new iPadPro.  I can Bluetooth to my Code25, but when I open the MyMarshall app I get the following:  "Context 3D not available!  Possible reasons:  wrong renderMode or missing device support."  What does that mean and how do I get the app to open?  I deleted the app and reinstalled and have powered the 25 down and restarted.

asked 24 Mar 2022 at 08:41 PM

Jim Capozziello
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I seem to be having the same issues that a lot of people have reported, where I cannot get the Marshall Gateway app to connect to my Code 25. I've only had the amp for about a week and I cannot get the app to see it. ? 

I can connect to the amp via Bluetooth using my phone (Samsung S10, Android 11) and whilst connected, can use it as a BT speaker to play music from Spotify. However, nothing I do seems to get the app to connect to the amplifier. 

-I've updated the amp to the latest firmware using my laptop/web browser. 
-I've followed all the instructions in the Bluetooth Connectivity Troubleshooter to the letter (CODE - Gateway Bluetooth Connection Troubleshooting - my.marshall.com)

No matter what I do, or what order I install/uninstall/connect, the app will not see the amplifier. Everything works otherwise - I'm able to apply Patches from ? using a USB connection - and the amp sounds great. I'd just like to be able to control it from my phone.

asked 19 Feb 2022 at 11:19 AM

Todor Valkov
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4

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571

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I just bought the code 25, and only had it for a few days.  It was great on my iPad for effects via bluetooth, although after  I updated the firware it wont connect to thre app on my ipad anymore, it plays songs from my itunes app but the Gateway app says Im already connected and nothing works to adjust the affects. Im really bummed about this, any word on why this is happening and how to fix it?. 

asked 06 Feb 2022 at 05:13 AM

Barbara Andrews
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Hi, 

I've just recently bought the Acton II to have as a speaker in our bathroom. Looks great and sound good enough. So far I'm satisfied. 
However, the speaker is driving me mad. Here's why. 
My girlfriend and I both use the speaker whenever we're spending time in the bathroom, so both our phones have been connected to the speaker at some point. 
But, if I'm playing music from my iPhone to the speaker and my girlfriend is in another room, let's say, watching YouTube on her iPhone things get wierd. If she adjusts the volume on here phone it also messes with my music in the bathroom. 

Another example:

Playing music from phone 1 to Acton II. then, Adjusting the volume by using the buttons on the side of iPhone 1 also adjusts the main volume of phone 2. Even though Phone 2 isn't in use. It just messes with the volume of it. 

This is suuuuuper annoying. Since the app is no where near of being good, I don't know how this can be solved. If there's no good solution I'm gonna have to sell the speaker and buy a brand that really knows how to make speakers for this purpose. 

Does anyone know if this can be fixed..??

thanks / Mathias 

asked 01 Feb 2022 at 12:57 AM

Mathias Andersson
1

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Hello -  After really enjoying the Kilburn II speaker, I bought two Acton II speakers to couple them for ambiant sound when not using traditional speakers since you can't couple Marshall's wireless speakers. The Acton II is fantastic for sound and range individually *before* my attempt to couple them. I've had many complex compatibility issues with products over the years, but in this case, it's most puzzling why two same-model "coupled" speakers can be controlled via the iPhone/iPad I paired with them, as well as with the Marshall app (volume/sound settings) but cannot in any shape or form maintain simultaneous outputs even when they're placed right next to each other (well within the 10-meter Marshall spec). So before returning them back to store, I wanted to check with other customers if they've ever truly achieved the goal of coupling two Acton II's with both of them continuously and consistently playing in tandem without streaming drops. Thank you for letting me know,

What I've tried to so far:

- Followed Marshall's pairing/coupling intructions word-by-word. Though their instructions are incomplete and way below their reputation. 

What's more disappointing is the prompt you get in the app to "stay connected to Acton II but disconnected from Acton II in Bluetooth settings." Anyone know what that means? 

- Tried two iPhones and an iPad (all latest iOS).

- Deleted, rebooted, and re-installed the Marshall Bluetooth app (v1.3.1) for iOS.

- Moved the speakers next to each other to eliminate distance argument.

- Tested each speaker with direct Bluetooth to iPhone/iPad source without any issues. In fact, range is so much more when not using the Marshall app to stream to the speaker.

- Factory-reset the speakers.

- End result: The only way I was able to have them coupled was ignore their instructions, couple the speakers and then completlely shut down their app. after they show as coupled . However, there's no way for them to continuously and play in tandem (even sitting right next to each other with source iPhone/iPad next to them). They continue to switch between each other. 

- Also, Marshall needs to be clear that a "couple" can only function with one lifetime source. As soon as you try to use the speaker "couple" on another source device, you lose everything on the previous device and need to de-couple, forget speakers, re-add speakers to your device's Bluetooth, and then pray that the Marshall app will allow you to couple them again. Most of the 18-20 times I tried the whole process, I needed to uninstall their app, reboot device, and re-install their app. :(

Any help deeply appreciated before I return these speakers.

 

edited 29 Jan 2022 at 07:18 AM

Farzam T (1)

asked 22 Jan 2022 at 05:30 AM

Farzam T (1)
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374

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Hi,
I tried to connect Marshall Gateway App to Code 25. (Firmware v1.46)
While Bluetooth connection between mobile and Code25 basically is set up and I can even stream music to it,  the app says "You may only control amps you are already connected to for audio output".

I cannot connect the app to the amp.

Maybe anybody can give me a hint.

Cheers,

Martin

 

asked 19 Jan 2022 at 09:01 PM

Martin Hollinger
2

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1

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470

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hy

marshall gateway app is not working with android 11 version

the bluetooth connection is in place (blue light is in on) but opening the Gateway App the connection to the amp is not detected

can you please give me the info to solve the issue?

i've tried with another phone with android 10 sw version and the app is working

I think the app need some update to fix this bug (my version is 1.5.5 )

please consider that android 11 will be the standard for the most part of your code owner in the world

best regards 

Luigi

 

asked 26 Nov 2021 at 08:26 AM

luigi pagani (2)
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378

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Hi there, just purchaced a Code 50, installed the Gateway app for iPad. All working a treat, eccept that if I am connected to the Amp via bluetooth, I am getting all the keypad sounds through the amp, also incoming messages, email notifications and phone calls. is there a way of stopping this????

asked 14 Nov 2021 at 08:16 PM

Christopher Read
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380

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Hello. I recently bout the CODE 50 and it's great, but the gateway is pretty much useless for me. I have tried pretty much everything and it still will not connect to my iPhone 11 pro max. I have had friends try the app and it works fine on their phone, but when it comes to mine, nothing! Really love the amp and would like the bluetooth to work from my phone so i can adjust with ease. Not the end of the world, but it is advertised that you can control everything from your phone so that's what i would like to do. Any solutions? Thanks.

asked 20 Oct 2021 at 11:15 PM

Gabriel Loza
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2

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386

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Update to below- The iPhone 11 IOS 15.02 update fixed my issues. The app is working properly now & I'm very happy.
____________________________________________________I had a fault code & couldn't connect Gateway to my Code 50 a few months ago when I purchased it. I tried deleting the app to reload but when I reloaded, it was only accessible via the App Store & wouldn't appear on my Home Screen. I could connect for awhile. Recently it seems since the IOS 15 update to my phone, it no longer connects manually or automatically to my Code 50. The app is useless to me. I've search for an alternate app from another source that is compatible with the Code 50 but there doesn't appear to be one. The Gateway app and Bluetooth connectivity heavily influenced my purchase decision. If I had known the app was useless and I would have to physically go to the amp and try to dial in each sound, I would have just bought a fender. I really feel you should take my amp back if you can't correct the problem. 

edited 15 Oct 2021 at 01:05 PM

Eric Blomquist

asked 11 Oct 2021 at 02:26 AM

Eric Blomquist
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