cant download presets to gateway cant sync from gateway to my phone or ipad. Whats the story?

Dear Marshall team:

I use the Code 25 amplifier, with the Gateway app and the Code series footswitch. The firmware is updated with the latest version available.

For a long time I have been noticing certain problems, mainly:

-The preset settings are changed on their own (sometimes the volume, other times the gain...) They are usually changed to the settings on the control knobs. I load the preset again, and after a while some of the settings are changed again.

-Another problem is that after using a preset for a while, when changing to another it does not change (it stays blocked). It does not respond either by using the pedal or by changing the preset from the app I have to turn off the amp. At first I thought it would be a Bluetooth problem, since I was using the Gateway application, with an iPhone. But now I'm using it with an Android phone and I continue to have the same problems.

Waiting for your comments, receive a cordial greeting.

Eduardo,

After selecting a Preset, and after playing a song when I go back to the Gateway app I see a message saying, "Amp Disconnected, Connection with your CODE amp has been lost. Please check your amp and try to connect again." When I select "OK" it reconnects then I can select a preset. This seems like a new"bug" since the Gateway app has been updated to the current version. My iPhone is on a stand close to my CODE 50 the entire time. (about 1 or 2 feet at most).

Please advise. Thanks!

iPhone 13 Pro, iOS 16.4.1

Firmware: 01 Sep 2022 - v1.47

CODE 50

This actually is a cluster of a few questions that are closely related.

To be able to carry adapted presets with you, you need to save them tot 'Device', the second Icon from the left.
However to link a preset to a position on the Footswitch it needs to be saved to the Amp, the most left Icon when saving.

Most of the time I actually want both, have them in my device and also in the Amp, because of the footswitch.
I have nog found an easy way to do that, both on a one by one and a 'all presets' basis. Anybody?

Because you need the presets in the Amp to link to the Footswitch, every now and then I would like to return the Amp to the original Factory presets.
There are clear instruction how to do that, but when I do, I do not get the Original Marshall Code Factory Settings, but basically what is in my 'MyMarshall'.
I seem not to be able to go back to the presets that were in the Code when I first bought it.
Is there a way to do that, or what is the logic behind it?

It is convenient to take my presets to another Code and use mine, but in a gig, they need to be linked to the footswitch.
So how to deal with that?

Thanks for anyones help!
Bram

Hello
since the recent update of the application, I can't find the reader for the backing tracks, which is very practical. and I can't find how to organize and classify the user presets in order.
thanks in advance

This issue is driving me crazy. My Code 50 used to work with my iphone and ipad, now it refuses to connect and I always get the above message.

I have performed the following:

1. Forgot bluetooth connection on both devices

2. Deleted iphone app and re-installed.

3. Re-paired and tried to connect with same issues,

4. Formed factor preset of amp with no luck.

I know the blueotth connects as I can play music through my amp from phone, I just cannot connect to update any presets.

Any solutions would be greatfully received, am getting so frustrated with this product.

I have successfully saved presets to my iPhone and can play them using the bluetooth pairing.

What is the best way to permanently transfer or sync them from the iPhone to my Code 50 amp? 

I have had a chance to spend a few days with the Marshall code 25 and I would like to share with you a few of my findings. I have played guitar professionally for over 30 years and have had all makes and models of guitars and amps in my time, but in general I would have killed for the equipment available to guitarist today.

This is the point where I look at the Code 25 and think “that looks like fun”. I have a few amps kicking about already, mostly gigging volume amps but I also have a Blackstar ID-Core 40, so this would be in reality what I would compare the Code 25 against.

Firstly my experience with the amp and a look around these forums makes one thing apparent. This amp is well named because it is a bit of an enigma.Out of the box I would consider the amplifier not fit for purpose this is really down to a few reasons.

Firstly, some of the presets are just absolutely terrible, I mean some of the worst patches I’ve ever heard on anything, “Small combo” and the “Brit” overdrive amps for instance are shockingly bad. You can make the excuse that all amp and effects units come with bad presets. However this is usually down to strange or weird effects to give bizarre sounds to show off effects but that nobody would ever use in a musical context. However some patches (such as Small Combo) are just basic amp modelling with no effects and are still absolutely terrible. Maybe these sound better on the 50 or 100, but if that’s the case remove them from the 25 it just gives a bad impression.

Secondly, the amp is stupidly loud. I don’t know if this is a marketing decision, but Marshall should look at its target demographic. This thing is a small bedroom practice amp, maybe at a push for some very small live situations, but that is it. Why make the thing so loud? If you need to use this amp near anything over half volume you have bought the wrong amp it’s as simple as that.

Thirdly, some of the modelling is not all it could be with digital artefacts (in the low end in particular), and a fizzy noise gate that for some reason is on patches where there is absolutely no need to have it as the patch is pretty quiet. Once again this is not a professional gigging or recording product and it should be judgged accordingly.

The last bad point I would say against this amp is the tuner, both onboard and on the app are two of the least responsive and wildly inaccurate tuners I have ever seen. Really not even close to tune! Put this down to another marketing tick box.

OK, now the good points.

It seems pretty well made and solid for what it is.

I like the size and weight, ideal for a bedroom practice amp.

I like the complete range of controls on the amp, and how you can do everything on the amp that you can do on the app, and it’s easy to do. Great user interface design work.

I like the Bluetooth features and the app. I know people have had problems with Bluetooth, but both my IOS and Android phones connected right away and are stable. I can stream music no problem from outside the house or in other rooms with no issues.

I like having 100 presets to store all the patches I could want (My Blackstar only had 6, and you can only have 1 for each model).

The headphone socket sounds OK, but if I wanted that as a primary feature I would have just bought headphone amp with effects.

I don’t use the recording over USB feature. If I did I wouldn’t expect something this cheap to be amazing. Once again if you want this you probably have bought the wrong product, and are in the wrong price bracket.

I like the cost, its amazing what it does for the money.

I like the sounds, now that I’ve got rid of the awful ones.

It looks pretty cool.

It’s a Marshall.

To make this amp useable, I basically had to do the following:

1. Delete all those terrible patches that are just filler and basically just give the user a bad experience. After doing this I was left with around 20 good sounding patches and 20 OK patches, the other 60 I replaced with a patch called “Blank” (which I have put up on this site). That way every patch sound good to me.
2. I turned the Mater volume up to ¼ (around 9 o’clock)  and went through the remaining patches adjusting the patch volume of each to make it a sensible volume for bedroom levels. This ranged from around 0.3 to 5 for most patches depending on the patch. This means that you have more control over the master volume and can change patches without is suddenly blowing you head off. There is still plent of volume in the amp after doing this. OK I admit if I want to use headphones I have to turn the master up around half way, but that’s no big deal. Likewise as I said I don’t use the USB for recording, but I assume I would have to turn up the volume for that too. I don’t see that as a problem either for a product in this price range.

Overall I like the amp and doing just these 2 thing make it much more of a pleasure to use. The volume level are more what they should be for a product of this type and I don’t ever hear any of the awful patches (there are plenty of good ones).

Maybe other people can share their first experiences or tips with the Code 25?

Good morning,

 I have a Code 25 and am using my Iphone with Gateway to control it. How do I add downloaded presets to the app so I can put them into the amp?

Can someone please tell me how to backup default presets from my Marshall Code 50 AMP to the My.Marshall website account (if this is even possible)?  I know there are a number of Manuals that can be downloaded; but I can find nothing that provides an overview of how to make that happen. I have Gateway on my iPhone, but that donesn't provide relevant information either. I will so appreciate information on whether it is possible to backup presets, preferably to my My.Marshall account?

Thanks,

Dick Gleason

Hi everybody, no question but just a statement (just to show how satisfied I am with this amp, but also maybe to encourage other users): I LOVE THE CODE50!

I own two Code50's, one for rehearsels and one for gigs - so one is the clone of the other. Today I had a feeling I should "finetune" some of my already established presets due to a new guitar I recently bought. And what can I say? Everything worked as expected: The amp (sw-version 1.44) connected with the phone (iPhone XR, iOS 14.4, Gateway version 1.5), I was able to change presets via footswitch or phone, downloaded presets and edited them - as always absolutely no problems or issues.

Thanks to Marshall for an absolutely satisfying and reliable, easy to transport and always great sounding product! 'nuff said!

Marshall,

I purchased an iPad 2020 and I can not find an adapter that works to plug into my CODE to add presets. Any thoughts?

The first issue was no bluetooth communication with my Ipad. I now use a Kindle fire and it's working great. Now I will be playing a preset and the volume drops out to almost nothing. Has anybody discovered a fix? This is a Code 25 I really want to love this amp because when it works it's great. The problems it has are making me fall out of love fast. I expected a lot more from Marshall, I have almost all Yamaha product and never have problems.

Guys - 

You need to get someone to fix the Bluetooth capabilities with this product line, like, yesterday. I updated the firmware yesterday, which was extremely difficult to do in the first place, uninstalled / reinstalled the Gateway app today, and still cannot connect to the amp except via my phone's native Bluetooth options to use it as a speaker. I am running ios 13.3.1.

I've scoured your web site, I've watched your videos, I've been all over Google and Youtube, and I am nowhere. In addition, I'm legitimately concerned by other reviews that the amp is simply not going to sound as good given I've updated the firmware. Will post again if that's the case. 

I will see if I can push new presets to the amp via a hard connection to my PC, but you need to do serious damage control on this product line considering your leading selling point has proven to not work as intended, if at all. 

This is question about presets.

So there’s mymarshall presets and the app presets and then there’s the presets on my amp.

When I hookup my amp to the app all of the presets change to I guess updated presets that I did not program so I’m assuming they are just new presets from Marshall. Now there’s the iPhone icon and the amp icon. 99% sure they are all the same new updated presets. So how do I use the original ones that were on my amp and those? And do I have room to save the ones I download, without erasing the presets in the app or on my amp?

TL;DR why are there 2 different sets of presets when I connect the app and where do my original amp presets go / how do I use mymarshall presets without deleted presets

I bought a new phone and now I can't connect to the presets on the amp.

I have a iPhone X.

I updated the firmware to 1.45

I've reinstalled the app, restarted the amp, etc etc

And yes I'm logged on to the amp and connected via Bluetooth in the phone.

I Just can't connect to the amp via the app, The app can't find the amp via the search function..

I just received a Marshall Code 25 as a gift and I am new to guitar playing and using an amp. So I have 2 questions actually.

1. In the User Presets section, what does the X over the amp (code not available) exactly mean?

2. I managed to connect the bluetooth on my iphone with the amp, and it works fine, but everytime I turn my amp and the app on my phone on, my amp doesn't show in the amp. So I end up having to sync the bluetooth every single time I turn it on, let it search for my amp, and then I can get started. Is there some reason why my amp doesn't stay in the app?

Hi I have a CODE 100H head/cab and a CODE 100 combo both with the latest firmware re-installed from Marshall and both have this issue, i.e. the amp very oftenn completely freezes when I save a preset.

Steps to reproduce:

- Modify any patch on the front panel

- Save

- 50% of the times the amp seems to freeze. The preset is saved but you can no longer change preset and there is no sound coming out.

The same happens if you modify a patch from the iOS app via bluetooth and then save it from there.

It's REALLY frustrating and I can't believe I didn't find anything on this forum under the "crash on save" keywords. Seeing it happens on both of my CODE units it much be a software bug, I don't think it has anything to do with my units.

Anyone else has seen this problem?

Thanks!

Can CODE 50 sync user presets  by iPhone app ?

I know the way by mac(chrome).

Hello All,

What cable does someone use to hook up their ipad to a Code 50? it would a lightning to a ???

And why does one need a cable to  hook up to the Code? if the Code is synched via blutooth then anyhting on the APP, such as updates or presets, should also be able to get tot he Code via the blutooth and not need a cable. Could this be a glitch on Marshall's end or  they just never programmed it into the software to do it. Seems like an oversight, no? 

Thanks for any help anyone can give,

Lou