on both sets of 100 presets i have  no.00 on amp as JTMChill but on gateway El34 heaven, WHEN I FIRST OUGHT AMP THIS WEEK I REMEMBER SEEING jtmCHILL so why has it been replaced on gateway app and where has EL34 Heaven come from how do i get JTM CHILL BACK ON GATEWAY

hey do i have to update gateway app and if so how often i just bought my amp and downloaded app this week its showing as1.5 0n app but i see here on threads people talking about 1.5.5 so should app store have latest versions?

could somebody tell me why my preset no.00 on amp was called JTM chill but when i open gateway app its now EL34 Heaven which after looking at all parameters is a completley different preset i just got the amp and havent knowingly changed anything ? which is the default and how do i get them to match?

i have just bought my code25( oct2020) and see that we need to update firmware when needed , how do i know or find out which version my amp has ? i see that my gateway app shows me i have 1.5 so why doesnt that when connected to amp tell me which version of firmware the amp is runningi  surely updates should be like on iphone you get a reminder?

i have watched all the videos on this but still dont get it .

If i download one of the user presets  from My Marshall does it replace one of the 100 already there  ,or is there extra space that becomes available? and if saving to gateway does it have to replace one of those as when i open gateway library there are just 0-99 ,does this number keep going up?

Hello!

I've registered today on my.marshall.com and added some presets to "My Library" section. The thing is when I go to "My Gateway" section on this site, so I can add the presets I've just added to the library of presets list that I see on the APP on my phone (Android) so I can play them, I see the following message:

You haven't synced any presets from a Gateway app yet.

Click here to download the Marshall Gateway app now.

I've already downloaded the Gatewayy APP on my phone, and I'm actually logged in my phone too, and by the way I've synced my phone with the "Sync Now" button on "My Marshall" section on the APP many times just in case. On the other hand when I enter "My Gateway" section, the "My Library" list of presets I've just added it's there at the bottom of the page, but I can't move them to the 100 preset list that is already loaded in my phone like I've seen on tutorial videos (the 100 presets aren't there).  Seems my.marshall.com can't recognize the syncing. I've logged in and out of my.marshall.com and on the app, with no effect; it doesn't make a difference if the amp is on or off. Any help would be greatly appreciated, thanks!!

Hello, 

since several weeks, I can't use gateway app for my CODE 25.

It seems to be ok with bluetooth, because if I lauch a video on my iphone, i have sound on the amp, and the blue light is ok. 

but on the gateway app, impossible to connect. thera is not the little display (amp / iphone), 

when i do a scan, then i choose the CODE V020093C8E, but I have this message:

"You may only control amps you are already connected to for audio output"

I tried to do a new configuration of bluetooth, no success,

I tried to delete app from my phone, then download again, no success.

The amp is up to date.

help please.

Thanks.

Laurent

Hello,

Gateway works  without problems on my Code 50 Amp up to yesterday 06th October 2020!

Amp is not often used, bought new on November 2018. Also checked  for the latest update for this Amp on 06th October 2020.

Android Device is Samsung Galaxy S8, version 9, latest update 01st September 2020.

Several times i have again and again downloaded the Gateway App en have several times tried to get bluetooth connection between Amp with device and between device and Amp.  Bluetooth connection between Amp and Device no problem. Is connected for streaming audio to the Amp. But no succesfull to connect App with the Amp. Tried over and over conform all the instructions on the Marshallwebsite /troubleshoooting.

Very, very strange that App is not working anymore!

 Who can give me the solution to solve this very strange problem which give me headaches?

the application does not recognize the code 25 amplifier, it only plays music, but I cannot control the effects.

How do you add tracks to the "Playback" feature in the Gateway ios app for iphone? Can you add your own tracks or are you limited to Apple Music purchases? It would seem I should be able to use my own tracks, mp3 files, etc. but I don't see any option to do that. Am I missing something?

It is quite easy to reorganise presets using the My Gateway webpage, which then syncs to the app. However, I like to keep my presets on the app and amp the same, and it is quite arduous to transfer them all manually, is there any way to transfer all presets from the app to the amp at once?

Yes, I've read the many questions of the same nature on the forum, and performed all the suggested actions. None of them have been successful.  I've seen many questions similar to mine, and only a few who have been able to make it work... and of those who did, their solutions didn't work for me.

When I connect my amp to my phone's bluetooth, it will pair for audio with no problems.  I can play audio through the amp.  When I open Gateway, there is no "red button" prompting me to connect.  When I tap on the CODE tab in the menu, it says "Not connected" and when I tap on the green "Scan for apps" button, nothing happens.

It will connect to my Samsung tablet with no issues.

Here are the steps I have tried:
Factory reset on the amp.
Unpair  and forget the amp in my phone's bluetooth settings.

Uninstall the app from my phone after clearing the cache and the data.

Update the firmware on the amp (the browser window said I was up to date but I installed the latest firmware anyway.)

What else can I do?  I don't want to return the amp because it sounds great, but not having the amp controls on my phone is a deal breaker.

Hi,

Wanting a bit of guidance... still within my first 24hours of ownership. I have the Gateway app, can play music and change pre-configured presets. But when I log into the Marshall site and try to download presets, I click (what looks like the doorway symbol) to download and end up with an 'X' on that symbol. It also says at the bottom of the page that I'm not connected... despite what my phone's settings (Galaxy S9, using Chrome browser) says. Really want to load up some of those presets that some people have put a lot of time into.

Thanks

Peter

Hi Marshall,
I am havin issues connecting my CODE 50 with my iPhone via Marshall Gatway app. Bluetooth connection is working and is connected with iPhone, but when I open app, app finds the CODE 50 amp and then it says "Connecting..." and nothing is going on. If I tap on my amp under Amps Detected, gives me this message: 
"Connection Rejected - You may only control amps you are already connected to for audio output".  Please help.

Hello !

I have a Code 50 and I use the Gateway to play, but it does'nt stay connected. For half an hour of playing,  I have to reconnect 4-5 times. Do you know why ?

(The Code is the only Bluetooth connection in my phone).

Thank you !

JFG

On the Gateway app I can playback very little music. I can easily play music with iTunes (Bluetooth) but I am referring to using the playback feature. I have tried to playback 50-60 songs, some of it is purchased but all of it is downloaded. Why do only certain songs work. This is a huge issue for me and one of the main reasons I bought the Code 100H and 212 cabinet. 

how to upload a preset from MyGateway to the Amp  ?

...  not to the Gateway library because this will then not be possible to control via footswitch.
there are also patches under marshallcode.tools from where a direct upload to the Amp is possible via USB.

however, not ideal if this would have to be done twice separately (?)

the library overview in MyGateway is ideal but I can´t find a way how to move presets from MyGateway onto the Amp.

Many thanks in advance for your help

-> meanwhile figured it out:  drag & drop to Gateway Library, then in the App under the individual Preset, select both Amp + Library, press save.

I had the opportunity to play on a Spark amp this weekend. They have a really nice app. Do you have any plans on updating your mobile app with more features like Smart Jam?

I have a Marshall Code 50 running MCU version 1.44 and Gateway (Android version 1.5.5) on a Samsung Galaxy S9+ running the latest OS. I can bluetooth pair to the amp and play music, but can not connect to the amp to change my presets from the library.  I have reloaded the latest firmware on the amp, deleted and reinstalled the Gateway app, paired and unpaired several times.  Nothing seems to work.  I even grabbed my old Galaxy S7 Edge phone and that Gateway app on it does the same thing.  Does my amp need to be serviced for Bluetooth connectivity?

Bonjour, l'appli marshall gateway ne fonctionne pas : j'ai toujours le message suivant "context3D not available ! possible reasons: wrong rendermode or missing device support".

J'ai regardé sur le forum du site aux EU, il est préconisé de fermer l'appli, la désinstaller et la réinstaller.

Je n'arrête pas de faire comme ça depuis des jours et cela ne fonctionne toujours pas : j'ai toujours le même message dès l'ouverture de l'appli...

Que faire?