For all you that have issues connecting amp with Gateway app (even though it's connected to your phone already) clear out all of your old bluetooth pairings (headphones, portable speakers, etc..).   That worked for me after screwing around for 30 min.  

Thank you,But it won't work witht he bigger table I just bought. I don't know why, the new tablet has better specs. Thank you!

Boa tarde pessoal.

Tenho o code 25 e ele não está conectando com o app Gateway. Ele conecta no blutooth do celular mas no app não. Alguém mais com esse problema? Se sim, como resolveram?

My gateway app starting crashing today on start up. I launch the APP and a few seconds after opening, it just closes on it's on. help!

I have the Code 25, and just installed the latest updates (1.44) to the firmware. However, I still cannont get the Gateway app to recognize the amp. I am connected via blue tooth as I can play music from my Android phone over the amp, but the controls from the app don't work at all. Again, when I search it does not find an amp. Help? 

Hello

I bought Marshall Code25 this week and I have the same problem.

I am holding down the store button but after a few seconds I receive a
message "Cancelld" on the display and reset is not performed.
Can You help me how to prevent this problem?

Also does not work the playback from the cellphone via Gateway,

every attempt ends in disintegration of bluetooth connection

This is question about presets.

So there’s mymarshall presets and the app presets and then there’s the presets on my amp.

When I hookup my amp to the app all of the presets change to I guess updated presets that I did not program so I’m assuming they are just new presets from Marshall. Now there’s the iPhone icon and the amp icon. 99% sure they are all the same new updated presets. So how do I use the original ones that were on my amp and those? And do I have room to save the ones I download, without erasing the presets in the app or on my amp?

TL;DR why are there 2 different sets of presets when I connect the app and where do my original amp presets go / how do I use mymarshall presets without deleted presets

I bought a new phone and now I can't connect to the presets on the amp.

I have a iPhone X.

I updated the firmware to 1.45

I've reinstalled the app, restarted the amp, etc etc

And yes I'm logged on to the amp and connected via Bluetooth in the phone.

I Just can't connect to the amp via the app, The app can't find the amp via the search function..

I am currently unable to log on to the Marshall Gateway app on any device. It was working previously. I logged out and now cannot get in. 

I have reset my password, double and triple checked all credentials. Is something wrong with the app server?

The Presets on my CODE 50 are different than what are on My Marshall site. I went to reset all Presets but it fails. If I try and Synch Now I get "Synch Failed". 

The App works (as in I am connected and can change settings, controls are GOLD etc). But my Library on the app is completely different than what is on my computer. 

Why is my Synch compeltely off? 

I am trying to import patches from my Marshall Code 100 amp to Code Editor using a cable and even after reinstalling Code Editor it comes up with an error message "Error While Decoding System : Error_Bad_Device_ID" whenever I try and import a patch from my amp from selected patch number. This is despite the midi light being green, indicating connection with the amp. This is after not having used Code Editor for ages like 6 or 7 months or so. I am sure I had it working at some stage like 7 months ago or so. Is there any other software you can use to transfer patches from my amp to my pc and save them as a backup? And even modify them like you can in code editor and Gateway?

I just received a Marshall Code 25 as a gift and I am new to guitar playing and using an amp. So I have 2 questions actually.

1. In the User Presets section, what does the X over the amp (code not available) exactly mean?

2. I managed to connect the bluetooth on my iphone with the amp, and it works fine, but everytime I turn my amp and the app on my phone on, my amp doesn't show in the amp. So I end up having to sync the bluetooth every single time I turn it on, let it search for my amp, and then I can get started. Is there some reason why my amp doesn't stay in the app?

i have try all the suggest from the support, re-install, re-boot, everything but nothing happens...someone has have same problems? and what have you done?

Tks a lot

Arturo

I have received the following error on my iPad after an update of the IOS:

context 3D not available ! Possible reasons : wrong rendermode or missing device support 

I have uninstalled and reinstalled the app, disconnected the Bluetooth and reconnected, everything I can think of and nothing has gotten rid of the error message. Very frustrated. Thoughts?

Greg

Hi I have a Marshall Code 100 and I often download patches of my fav artists from Marshallcode.tools. Firstly, let's get down to basics. Are "patches" the same as "presets"? It's really confusing as marshallcode.tools calls them patches but on this my.marshall site they are called "presets" but as far as I can see they are the same thing.

As there is only room for 100 presets on my amp, whenever I download a new patch from marshallcode.tools to my amp, I always make sure to copy the original preset that came with the amp that I am replacing, to my library as a backup, in case I want to reload them back onto the amp. When I click on the settings icon next to a preset in my gateway, it comes up with the option to "copy to library". It seems to take about 3 or 4 days for a preset to transfer to my library. Is "My Library" cloud based storage? 3 or 4 days seems like a long time for a preset, which are small files as far as I am aware, to copy to my library. I get concerned sometimes that it isn't copying over when I check the next day or even 2 days after copying it and I do not see it in my library, because immediately after I click copy to library, I can see it in my library, but it is black in background colour, rather than the olive green of all the other presets in my library. And  then to check the next day and not see it anywhere in my library, regardless of colour, seems strange, like it has disappeared (but maybe it is just in transit?). They all eventually seem to arrive there, just seems strange that I cannot see it in my library in black background to indicate it is still uploading to my library cloud. So I am wondering if it usually takes a number of days to actually appear in my library and why it disappears from My Library during those few days of uploading?

Hi, mi Stanmore is working great with my mobile device through bluetooth (once I downloaded the app) is there any chance to connect it to my macbook (of course I mean bluetooth too)? I cannot do it.

Thanks

I own the Marshall CODE 100H and CODE 212 cabinet.

I really love this amp, but I find the MY GATEWAY web page interface to be somewhat awkward to use.

The following are issues that I would like to see changed.

All references to the MY LIBRARY list are referring to the list below the MY GATEWAY List on the MY GATEWAY web page.

1) On the My GATEWAY web page, the preset list at the top is arranged by columns (as it should be), but the MY LIBRARY list below that is arranged by rows.

This makes it very awkward to find a preset in the MY LIBRARY section. 

The MY LIBRARY section should be arranged by columns as well.

2) There is no indication in the MY LIBRARY section on the MY GATEWAY tab whether a preset is or isn’t in the MY GATEWAY list.

This makes it awkward to know which presets from the MY LIBRARY are used in the MY GATEWAY

I would suggest adding the MY GATEWAY preset number to the MY LIBRARY list as the indicator.

3) There is no indication in either list whether a preset has been Modified or is a Factory Preset 

(must copy to MY LIBRARY section below and then edit to know if it was changed-not as convenient as it could be if it was marked as Factory Preset or Modified in the list)

4) There is no way to compare presets in the MY GATEWAY list vs the same named preset in the MY LIBRARY list.

(And a preset can be changed in the mobile app or on the amp and synced to the web, 

but the change doesn’t get applied to the same named preset in the MY LIBRARY list,

so the MY LIBRARY presets become inconsistent with the same named preset in MY GATEWAY. 

And, there’s no indication that the same named preset in the MY GATEWAY list is now different from the MY LIBRARY version.

Must be constantly manually checking / updating the MY LIBRARY list.

There should either be a “Date Changed” field in the Edit Preset dialog box so you can know which one is the most recent, or

There should be a prompt or checkbox to update the MY LIBRARY preset as well.

There should be a way to select two presets and then select “Compare”.

The compare screen should highlight the differences.

5) Renaming a preset in the MY GATEWAY section doesn’t also rename it in the MY LIBRARY.

Requires either deletion of the preset in the MY GATEWAY list and re-addition of the renamed preset,

or edit same named preset in both lists.  There should be a prompt or checkbox to update the MY LIBRARY preset as well.

6) Multiple presets can be named the same thing but have different configurations (really bad idea!)

This makes it hard to know which one is the most up to date.

This should be prohibited.

Copying a preset to the Library should pop up a warning message that a preset with that name already exists, and ask to replace or rename it differently.

7) Preset settings can only be  viewed / edited in the MY LIBRARY section but not the MY GATEWAY section.  

This means that you have to copy a preset from the MY GATEWAY list to the MY LIBRARY section first.

Then hunt down where it went in the MY LIBRARY list in order to edit it, Edit it, and then copy it back to the MY GATEWAY list. 

That seems to be a lot more awkward than it ought to be. It should be possible to view or edit preset settings from either list.

8) It would be nice if a preset could be marked as a favorite.

9) It would be nice if all Factory Presets had audio preview samples.

10) It would be useful to have a way to record a short audio sample via bluetooth on the mobile app and then be able to save it automatically to SoundCloud and add the url to the preset.

11) Where do I find backing tracks for to use with the amp?

I recently purchased a CODE 25 and love it. In the Gateway app I see a different list of presets when connected via Bluetooth versus not. Any suggestions of how to correct? 

When not connected I can see presets like Purple Plexi and Sweet Jubilee. Would like to check them out.

Thank you.

Dear Sirs,

I believe it's time to give answers for who brought a amp from Marshall Code series. There's several issues to connect it with the app Gateway. What shall we do? Deliver the amps because we were never informed that there are problem connecting via bluetooth? maybe that's the solution because i can read issues about this since the very beggining...