I seem to be having the same issues that a lot of people have reported, where I cannot get the Marshall Gateway app to connect to my Code 25. I've only had the amp for about a week and I cannot get the app to see it. ? 

I can connect to the amp via Bluetooth using my phone (Pixel 3a, Android 11) and whilst connected, can use it as a BT speaker to play music from Spotify. However, nothing I do seems to get the app to connect to the amplifier. 

-I've updated the amp to the latest firmware using my laptop/web browser. 
-I've followed all the instructions in the Bluetooth Connectivity Troubleshooter to the letter (CODE - Gateway Bluetooth Connection Troubleshooting - my.marshall.com)

No matter what I do, or what order I install/uninstall/connect, the app will not see the amplifier. Everything works otherwise - I'm able to apply Patches from ? using a USB connection - and the amp sounds great. I'd just like to be able to control it from my phone.

Hi, anyone can help? my Marshall Stanmore Bluetooth Speaker stop working. The red power light is on but no sound coming out, neither via the Bluetooth connection nor the input 1 and 2 with audio cable. I can still connect the speaker via Bluetooth but there are no sound coming out of the speaker. Any idea what's wrong? Please help!

Hi!
Just bought a Marshall emberton. I did connect the speaker to my iPhone (iOS 14.7.1). It starts playing but after 10 or 15 seconds it loses the connection and the bluetooth lighy on the speaker starts flashing.

Can you help me, please?

Thank you!

I have a Woburn II speaker and I've paired it to my HP Envy Laptop but I keep seeing a LOW BATTERY message. I see that the device is paired but cannot play via bluetooth because of LOW BATTERY. The speaker doesn't have a battery.

Woburn  speaker wont play loud volume when connected via bluetooth, but sounds normal when connected via optical1.

I have the Marshall gateway app, a multieffects pedal, a interface Focusrite and a accustom guitar but I can’ get any sound out of the speaker! Help!!

Dear All,

I have recently received the Marshall Acton 2 speaker which has a very good sound and design!

However it works only on my IOS phone, under Windows 10, I can pair the device but get's a message of battery low and cannot choose it as speaker.

Any tip or help?

I reset the bluetooth already a few times

BR Martie

Hi all,

I've just got my Marshall Acton II - when playing off my laptop (Macbook on Big Sur) it plays from Spotify fine, however every few minutes the audio will cut out for a few seconds. The track will continue streaming (the seconds on the player ticking up) and when the speaker kicks back in it will actually audibly speeds through the few seconds I missed. Any ideas? It's making it completely unsuable (especially as I can't seem to connect it to my phone either, but that's a seperate issue!). Have removed it from all devices, turned off, reconnected etc several times to no avail.

Any suggestions? Thanks!

(Strangley I don't think it did this the first time I played it out the box, but now it's every time since...) 

Hi,

How do you control system sound (power on & shut down) volume on Emberton?

The system sound is VERY loud, and aggressive sound. 

It's silly when you hear relaxing yoga music, and then you're forced to hear very loud guitar sound at the end of the meditation session.

Thanks.

Hi there,

Great sound in the speaker, untill the problem drops my mood by constantly losing bluetooth connection

When playing music by radio or spotify, the Stanmorgen is constantly ínterrupted by the and losing repeatedly conntection and then repeates starting/pairing sound (e-guitar chords) which now is changed into an annoying repeatedly sound.
Feels like some device is trying to connect with the speaker.

Checked al the diveces nearby and turned them of which should / could be the slolution

Problem is still there and is more than annoying.!!

The Stanmore II at firtst returned to the store and the send it back for repare, but not sure if there was repared anything?

Again sound is great, need you help

Henny

Netherlands

My Stanmore 2 speaker keeps turning off & back on again (sound plays and indicator lights go on & off) when playing vinyl through the RCA or AUX. Very annoying. No problem when playing on Bluetooth through my iPhone. Any ideas please?

I have the following problem with my Marshall Stanmore (I) Bluetooth speaker:

Whenever I am wirelessly connected, the Bluetooth connection drops after 20 minutes — while playing music!

The surprising thing is that it not just happens randomly after 15 to 45 minutes — no, it happens suspiciously regularly after 20 minutes. I went and tested this with my laptop (4 times) and my phone (3 times) by writing down the start and stopping times, and the Bluetooth connection got interrupted (the music stopped) after 20 minutes each time. 7 times in a row. No exception.

• Yes, I have removed the speaker from all devices, then re-repaired them. Multiple times.

• Yes, the problem exists with all my devices that can send sound via Bluetooth (laptop, phone, desktop,). Those same devices have no problem to stream music to my Sony sound system or portable Bluetooth speakers. The problem only exists with the Stanmore.

• No, the Stanmore is not near a wifi router, a micro wave, a DECT phone or close to other Bluetooth devices. All of my other Bluetooth devices work perfectly fine. During my tests, the speaker and the Bluetooth source were about half a meter/two feet apart.

• Yes, I have had the Stanmore disconnected from power for an hour. Even a few days, actually.

• Yes, sound works perfectly fine via the wired connection (INPUT 1) and it doesn't stop after 20 minutes. 

• Yes, the "STANDBY MODE" switch on the back  is set to "STANDARD". (But surely no Bluetooth speaker would ever go into standby mode WHILE playing music anyways, right?)

• No, I am out unfortunately of warranty. The speaker looks great and hasn't been used that much. I also find that it financially doesn't make much sense to spend 130€ (max.) on a Marshall OOW repair.

• No, the Stanmore I is not compatible with the Marshall Bluetooth app, and there is no way for me to update the firmware (as far as I know).

• Yes, I can absolutely open up the speaker and post pictures of specific components, if someone has a clue about what capacitors or chips to look out for.

Additional info on the issue:
I experience no problems connecting via Bluetooth, from any device. I can start playing music — but after 20 minutes, the music will automatically stop. If I am streaming from Spotify for example, the player will just pause. The Stanmore stays powered, and the red BLUETOOTH light on the Stanmore is still on, but it appears a little dimmer than normally. I have found that pressing the SOURCE/WAKE button once usually wakes up the Bluetooth connection again, and then after a while, I can resume music by un-pausing on the laptop or phone. 

Thoughts? Ideas?
The fact that this happens after a very precise operating time, sure sounds a lot like it could be standby-related. But the Stanmore is not set to POWERSAVER mode. And even if it was, it would only enter standby mode after a certain time if it wasn't playing anything. A speaker that goes into standby mode every 20 minutes WHILE playing music ... that would be ridiculous! And yet, that is exactly what I am dealing with.
Any ideas or clues for what to try or look out for?

My Acton II Bluetooth speaker is connected to my iPhone. Playing internet radio is working fine, but when I try to play Spotify the music stops playing after a second. 

I tried several things, but problem persists. 

Can you help me out? 

Regards, Judith

Hi. I have two Marshall Acton speakers in my home, which I very much like. The problem is that they both have the same name when searching for them to cnnect via bluetooth on my phone, which can cause confusion, especially if I'm in range of both of them. How can I change the naming convention that one of my Acton speakers uses so I can differentiate between them?

So I've got a new Emberton speaker, but it won't pair with my Android phone (OnePlus 7 Pro). Bluetooth light is blinking and "EMBERTON" appears in the bluetooth device list, but all pairing attempts only result in "Can't communicate with EMBERTON". What can be done here?

Hi Marshall Team, I have just bought a Stanmore 2 which I have been able to link to my mobile phone which is a Samsung Galaxy A71.

However I have found it impossible to pair my Apple iPod Touch (6th Gen) unit. When I try to start and play the music in the IOS player it merely plays via the iPod speakers not via the Stanmore. I have tried forgetting the device, manually restarting, resetting network settings, putting Bluetooth off and on and other probable corrective scenarios.

I would appreciate any help you can provide as don't know what to do next. 

If there is no solution I will have no option other than to return the speaker to the shop.

Thank you.

I just purchased a woburn 2 bluetooth speaker. Every 10 mins while listening to music it gives a stupid tone interupting my music.Please can anyone tell me why does that happen?

Hi. I've just purchased a Stanmore speaker. Great sound and no problem connecting to mobile phone but when I try to connect to my laptop I have a notice saying 0% speaker power. Bluetooth is enabled and computer is paired with speaker but cannot listen to Netflix.

Hi everyone,

4 days ago, it all started with my Woburn speaker losing power from time to time (I think it turned off and on for at least 5-6 times within 3 hours or so). Then for two days, no matter to which outlet I connected the Woburn to, it did not turn on. All lights were out and I could not connect to it.

Then for some reason, the Woburn turns on again now (red Bluetooth light is on) and I can connect to it via bluetooth, but there is no sound. It is just dead silent.

Any ideas what could be the issue? I read a lot about issues with the fuse, could that be it? If yes, I would try to repair it myself. I would be very happy about any tipps.

Cheers.