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I have a code 50 and am trying to update firmware. I have an iPhone X with the Chrome app installed (newest version). I am logged into my Marshall and the gateway app. The gateway app shows I am connected via Bluetooth, but on the my Marshall firmware download page it says I am not connected and my browser doesn’t support download. 

It’s very frustrating, Marshall or any support appreciated.

asked 19 Sep 2019 at 04:03 AM

Mar Fede-mac
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Just bought my Code 50 tried to connect the Gateway App to either my iPhone 7 or iPad Air 2.

Did a firmware update to 1.44 , the amp is paired in Bluetooth but when in Gateway, it just says it is connecting but never does.

I have tried reinstalling the firmware, forgetting the edvice and re-pairing, removing all other BT devices etc. etc. but still it will not connect.

UPDATE: this was an iOS issue, not the amp. The latest update to iOS beta 13.1 resolved it. 

 

edited 07 Sep 2019 at 06:17 AM

Steven Clarke

asked 31 Aug 2019 at 04:56 PM

Steven Clarke
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The iOS Gateway app was unable to connect to my CODE 50 even though my MacBook Pro is connected via bluetooth, so I did a factory reset and then tried to do a firmware update. The first part of the firmware update (1.44) appeared to install correctly. Next I saw a DSP update and tried to apply that update. In the middle of the DSP update, I received an error message to the effect that the update failed and I should power off & on my computer/device. I powered my Mac off & on, but the CODE 50 shows a progress indicator (about 20%) and says "DO NOT SWITCH OFF."

I tried to reinstall the firmware/DSP update, but this time the update process would not even begin. I suspect the  problem is the frozen progress indicator and whatever ongoing or frozen process is causing the "DO NOT SWITCH OFF" message.

Othe than ignoring the warning on the CODE 50 and powering it off & on, I don't see what else I can do. Is there a way to abort the ongoing or frozen process without turning the CODE off.

What should I do?

edited 28 Aug 2019 at 03:47 AM

Jim Marshall (12)

asked 28 Aug 2019 at 02:06 AM

Jim Marshall (12)
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Running V1.43 firmware.

I have followed all instructions and can not get the iPad 6 to connect in Gateway app.

It, however "pairs" just fine Bluetooth wise on the iPad 6! 

AND Gateway works well on my iPhone 5, switches presets and everything.

So I know I am doing this right and the Marshall code 100 Head is responding via Bluetooth (with my iPhone 5) but NOT with the iPad 6.

 

Edited: Its the damnedest thing. I removed and reinstalled the app on my iPad 6 at least 8 times with the same results.  

 

Then I reinstalled and paired the "9th" time, and it worked!!!!

I can turn the 100 Code head amp off, and back on and it still connects.

 

I'm glad it works now, but I dunno what I did differently.

 

 

 

 

 

 

edited 02 Jul 2019 at 06:24 PM

Michael Howell

asked 02 Jul 2019 at 04:17 PM

Michael Howell
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I just got this head recently and installed the latest firmware update the other night (6/20/2019).   When I try to connect my IPad through the My Marshall app it seems to be a hit or miss proposition but more miss than hit.   In my settings on the IPad it shows me as connected, and the blue light on the head goes from flashing to solid.  On the app, it shows the head detected but when I press on that I get a "Connection Rejected"  (You may only control amps you are already connected to for audio output) and there's no control over the head from the app.   Now several other times it syncs right up.  I'm at a loss though.  Am I doing something wrong maybe in the sequence (operator error) or is there an issue somewhere else.  The manual doesn't really reference Bluetooth that well.  I'm not bluetooth savy becuase I rarely use it except for my phone in the car and connection there is automatic after I initially set it up.

So is it me?  Is it the gateway software?  Is it the head??   Help please?

asked 22 Jun 2019 at 05:32 PM

Kim Lubstorf
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I've owned the new Code 50 for only a few days so I'm still a novice navigating through all the features. I'm just getting into using the My Gateway app from my Iphone and noticed when I'm connected to the amp through Bluetooth and I have the "blue" presets showing on the app which are completely different than the presets I see on the amp when I'm not connected through the Gateway app. So for example when connected through bluetooth I see preset 00 as EL34 Heaven on both my phone and on my amp,  and when I'm not connected through bluetooth preset 00 is JTM Chill. I like the settings on the gateway app much better than what I have for presets when just using the amp without bluetooth. I guess what I'm trying to do is find the easiest way to say replace 00 JTM Chill with 00 EL34 Heaven so I can have 00 EL34 Heaven on the amp without having to connect using the gateway app? I've look at other questions and cant seem to find this answer. Is this the sync function?? Thanks in advance. 

 

asked 24 Feb 2019 at 04:49 AM

Ron DeMartino
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Hi, I'd installed the Marshall Gateway app at my iPod Touch 4G 32GB with iOS 6.1.6. and the app everytime closed a few seconds after starting. Whats the matter? ... No problems with bluetooth connection to my Marshall Code 25 for music listening. Please help me! - Thanks.

asked 13 Jan 2019 at 03:05 PM

Udo Hertweck
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I've had my Code amp for a couple of weeks and managed to connect it to my iPhone which is running the latest ios 10.2.1.  I also got it to connect to a brand new Samsung Galaxy Tab A running Android 6.0.1.  The connection didn't always work and sometimes dropped out.  I've updated the Amp to the latest firmware to hopefully cure the connection issues and now my phone and tablet just can't detect the amp at all.  I've tried turning on and off, resetting everything, forgetting the device etc. etc. but it's like the amp just doesn't have Bluetooth.  As no device can see the amp then Gateway just isn't possible to use as it also can't detect a phone or tablet. My devices can see each other but it's like the Amp just doesn't have Bluetooth.  I've also tried searching for it with an Ipad but this also couldn't see the Amp ?  It looks like the Bluetooth has died on the Amp but thought I'd ask if anyone has any ideas of anything to try or otherwise I'll have to take it back to the dealer and either try another one or replace it with a Fender Mustang.  It's a good amp but seems to have to many glitches at the moment looking at the forums.  I'll give it one more go though if anyone has any suggestions to try.  Any ideas anyone ? Many thanks for reading.

Thanks for the responses.  I think it is a hardware issue though with the bluetooth just not working on the Amp.  It doesn't seem to matter what device I use the amplifier just isn't visible to anything ?

 

edited 11 Dec 2018 at 09:01 AM

Marshall

asked 10 Dec 2018 at 04:32 PM

jaison pandey
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One of the most potentially apepaling feature of the CODE amp system, the ability to change and store settings with bluetooth technology from my iphone, simply does not work. How does this sor tof problem reach ghe masrket in the first place. And MArshall's response, "We're working on it" for over a year is not reassuring.

Marshall:  How about an honest response like, "it can't be fixed" or "an update will be launched in the next 30 days" ?

asked 24 Sep 2018 at 10:18 AM

Ron Caimi (1)
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I see that the Bluetooth issue I am experiencing has been going on for some time now. I just bought this amp but I wouldn't have had I known how frustrtating it was going to turn out!

The whole appeal of this amp was that I could sit back with my phone or ipad and diddle with the settings peacfully. But no, you can't do that becasue first  you have to pair the amp and phone/ipad EVERYTIME you want to use the gateway app. 

Come on guys, really this is ridiculous. How many other people are complaing about this very issue. You can't sell a half baked product and not fix it. At very least allow us to roll back to the previous firmware. 

asked 27 Jul 2018 at 06:23 AM

David Hassell (7)
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2

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830

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It seems that my phone is connected via Bluetooth,

but on my iphone SE I do not see a connect block on the Gateway

only  a scan for amps block and this does not do anything.

 

Help

asked 14 Apr 2018 at 03:29 PM

andy palmer smith
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3

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So I bought a Marshall CODE 50 a bit ago, and with nearly device I've tried - there seems to be a lot of issues with getting the gateway app to connect to the amplifier in general (most of the time it doesn't work - despite pairing just fine). 

I've tried this on the Samsung Galaxy S8, iPad 5th generation, iPhone 7+ - The connection issues seem to stem from the apps use of Btle on these devices. 

To experiment, I built an application that connects to the amplifier via bluetooth for Windows, and issues commands to the amplifier through the PC. This application uses a "classic" (SPP /RFCOMM) socket connection to send commands. The application works perfectly fine via this means - it can be seen running below: 

As an experiment - is there a way to force the mobile applications (if it isn't using a btclassic / rfcomm connection) to use a btclassic connection as opposed to btle? 

Thanks and all the best, 


Michael Mendelson

Principle Engineer, Pulse Interactive

Lead Software Engineer, Pirahna Bytes RED

edited 13 Apr 2018 at 11:01 PM

michael Mendelson (11)

asked 10 Apr 2018 at 04:53 AM

michael Mendelson (11)
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I need some help with the Bluetooth connectivity.  I hold down Reverb/Power on the amp turning on the Bluetooth feature and I tell Gateway to Scan for Amps and I get nothing.  My Iphone Bluetooth is on.

asked 06 Apr 2018 at 05:59 PM

Kevin Gibbons (2)
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I have an iPad 2. I can connect my Code 50 via the iPad's bluetooth settings. It pairs perfectly fine. But when I try to connect to the amp in the Gateway app, nothing happens. I can't see the amp and can't connect to it. Is there a fix for this?

asked 11 Jan 2018 at 06:14 AM

Christopher Spagnuolo
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3

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My CODE 50 will pair with my iPad, after some difficulty.

However, all it does is let me hear my email notifications through the CODE! It will NOT pair with Gateway ever!

This is a big deal because access to the amps controls is impossible without a remote connection. I'm sorry, but the control layout is a POS if you must rely on the amp interface. Who sits on their amp when practicing or gigging? The top position was a TERRIBLE IDEA! Fire the idiot(s) who came up with that disaster! The Bluetooth MUST WORK AND BE RELIABLE in order to make this amp useful!

I have followed your tutorials and cannot waste 30+ minutes monkeying around with this junk every time I attempt to use it! I have even deleted and re-installed Gateway with it paired with the ipad with no change.

Look, I don't care if you have Jimmy Page locked up inside this thing, if you cannot offer a solution for the Bluetooth issues, it's going in the bin!

asked 27 Dec 2017 at 07:26 PM

Scott Owen (3)
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Hello Marshall Team,

I traid pairing with iPhon7 ios 11.2, this works well, can use gateway app with success.

If I switch off BT on my Iphone and later switch on BT, BT connection establishes again and gateway app works.

If I switch off power code25 and later switch power on again, BT connection doesn't come back, no blue led on code25.

According FAQ BT should come back on code25 with same pairing code to re-estrablish the previously paired BT connection.

As workaround I have to delete the BT Device from my iPhone and start BT on code25 (keys REV/POWER on code25) with new pairing.

Is this a known issue ?

please let me know. I have already updated to last FW 1.11/1.41

Thanks and best regards,

Peter

 

 

asked 14 Dec 2017 at 07:00 PM

Peter B (2)
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2

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1.7k

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I am connected to my Code 100H via bluetooth and using Marshall Gateway app and trying to play a song using the playback feature and the song will not play. My music library was found and I can pick the songs ok and they appear in playback, but will not play. I just wonder if this has anything to do with Apple Music?

I am using my Ipad and also tried with my Iphone 7.

Frustrating, please help!

asked 08 Dec 2017 at 02:42 AM

Randy Tilton
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1

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1.4k

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This amp sounds nice, and I really want to play with the tones, but I lack a compatible phone for it. I have an LG stylo2,  but I also have two macbooks, an imac, and hackintosh. I even got the bluetooth to work on the hackintosh. The play store keeps giving me the error that "my device is not compatible with the software." Followed the instructions to get it on, but to no avail. So, I'm stuck hoping that Marshall gets the message and develops some iOS software for this thing. So, what do you say?

edited 03 Dec 2017 at 03:35 AM

Sam Y

asked 03 Dec 2017 at 03:35 AM

Sam Y
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1

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1.9k

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Ive had this amp five days now and I’m totally frustrated!

Here are my issues:

• Bluetooth Connectivity

The amp loses connectivity with the MyMarshall app constantly!  I’ve followed the instructions.  I’m sitting less then a foot from the amp, yet it loses connectivity from both my iPhone and two different iPads.  It literally takes me 15-20 minutes to get the thing connected, reconnected, and then, BOOM! Again, the sound changes settings on the amp mysteriously, this after taking 15-20 minutes to get the sound and effects exactly the way I want it.  I can’t save the setting, because it disconnects the app from the amp, even though it says on the amp and my iPad settings, that I’m still connected.  Utterly frustrating! It also limits what time I have to practice because I’m spending most of that time trying to get it reconnected and sounding right again.

Also, after following the directions explicitly, I still have to  reconnect the Bluetooth from scratch every time.  The app sucks.

 

• Apple OSX /iOS compatibility

Guys, Your the best amp manufacturer in the music world.  The music world is OSX/iOS based. Get your brilliant minds together and allow for the amp to be Updated via Apple products!

 

• The amp and application

This is a great sounding amp, I’m enamored with the sound as I am with most Marshall Amplification products and the price well within reason, but not just the app is HORRIBLE, but also the effects are also less then desirable.  I just can’t seem to get chorus, phase, flanger or echo sounds to my tastes and desires.  Same with the auto wah.  I just can’t believe you can’t duplicate the same great sounding effects as you have in many of your solid state amps.  

 

I’m hoping you can help, if not, this amp is going back in the box and being returned.

edited 25 Nov 2017 at 10:24 AM

Tommy Naccarato (17)

asked 25 Nov 2017 at 10:20 AM

Tommy Naccarato (17)
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Hi

I’ve used my Code 50 for the first time since updating my iPhone to iOS 11 today, and the Bluetooth connection is dropping every few seconds. I have to close the app, turn Bluetooth off and on and reopen the app. Then it drops again. I never had this problem before updating my iOS.

Has anyone else seen this? 

asked 30 Sep 2017 at 05:11 PM

Andy Lewis
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