Cant pair my code 25 and all phones in the house on the android (sumsung a70, lenovo a1000, micromax q385, sony xperia xa2 plus and others).
In the bluetooth settings, phones do not display the device name but its mac addres: "С8:DF:84:26:58:1F".
When pairing some phones it asks for a PIN code, the rest are not connected. In any case does not connect. 

*****UPDATE :  PROBLEM SOLVED.  OR MORE CORRECTLY, NO PROBLEM TO BEGIN WITH.  APPARENTLY THIS IS NORMAL AS ALL OF THE PRESETS HAVE BEEN SAVED TO MY AMP.   NO REPLIES NECESSARY. THANKS! ****

Hello all,

I'm a new Code 50 owner and am just getting started.  I bought mine used from Guitar Center so I don't have the manual at hand and am running into an issue.    I have added a ton of user created presets to my library on the gateway page, and synched them to my android app.  When the app is connected to the amp I can see the presets when in gateway mode (blue dials).   

Here's the problem I'm having:  When I try to save the preset to the amp, I open the preset in the library, click on the arrow to the right, and put an x in the amp box.  When I click save however, the amp box unchecks and I'm back where I started.  

I'm not sure if this is a glitch or I'm missing a step somewhere.  Can anyone help me out?

Thanks much!

Mitch

Good day. Yesterday I bought Marshall Mode EQ headphones and ran into a problem.
Smartphone ASUS Zenfone 4 max, Android 8.1.0. When the headphone cable is shaken while listening to music, the volume on the smartphone spontaneously decreases. What can you advise?

Hi,

I have a Nokia 6.1 running latest Android 9. Downloaded and installed app on sd card and it does not even start up, just a black screen.

Is the app not compatible with this phone and anroid version?

Hi,

My Code 25 cannot communicate with my phone via Marshall Gateway. The software cannot find and connect to the amplifier as if there was no bluetooth connectivity, but there is as I can listening to music via that. I use Galaxy A5 android.

Could you help me to solve the problem?

Thanks

Adam

Hi guys,

Thought I'd share what finally worked for me to get my CODE amp to connect to the gateway app.

I had tried literally everything, unpaired the amp, reinstalled gateway about 10,000 times, used 3 different devices. All with no success.

Until I tried this:

This worked for a Samsung Galaxy S2 tablet, but I suspect it would probably work with any device.

1. Uninstall gateway from your device

2. Unpair every single device you have paired with your device through your bluetooth settings.

3. Clear your bluetooth cache and data. On an Android device this is located in App Manager/System apps (to show system apps you might have to click the 3-dot symbol on top right of settings screen)/Bluetooth/Clear cache and data

4. Restart your device

5. Re-Install Gateway app

6. Pair AMP with device via bluetooth

7. Open Gateway app, and hopefully, you'll see your CODE amp has finally connected.

The key here is to unpair all bluetooth devices and clear bluetooth cache through your phone's settings.

Credit to Cris Lebrun who shared this solution elsewhere in the forum. It was kinda hidden so I thought i'd make a separate thread for it.

Good luck

I have downloaded the gateway app on my phone, however it loads but i have no graphics to show what I am changing.

Operating system is huawies own emui 9.0.0

is there anything i can change in the setting etc to make this work?

I haven't had luck with Samsung or LG phones or tablets. The tablet connects (listen to youtube audio thru the amp) but Gateway doesn't connect.

after correctly updating the CODE AMP and the Gateway, the connection is still wrong, I had hope with the last update but it has not helped me at all.

he version of android that I use is ANDROID 9, with the phone Galaxy J6 + ..... I do not understand where the problem may be.

I would appreciate Marshall's help in correcting this problem, they have already contacted me for a long time but the guidelines were erroneous from the beginning.

Thanks for all.

Marshall gateway app version 1.5.2 doesn't fit the screen of LG G7.

MENU button is not seen at all.

And the last preset number 99 it's not seen in the preset list.

Please see the screen. Android 8.0.0

I just bought a Marshall Code100C from the Sweetwater sale.

Anyways I have 2 older Amdroid phone and NONE can get the Code Gateway App.

But my Newest LG Android phone can download the Marshall Gateway App and install it.

Problem is when I turn on the Code 100C and Turn on The Gateway App on my Android phone

it does NOT find the Marshall 100C and I downloaded the Newest Firmware for the Marshall 100C.

What can be my problem?.Thanks allllll....JT

On my Android device Samsung Galaxy 8+, Software version G955USQU5DSDA.  The Gateway crashes whenever I attempt to import music.

On my iPad Pro  (9.7-inch), Software version 12.3.1,  The Gateway refuses to load music.

Any help, clarification, or a suggestion of a solution, (is there a particular program that works well to assist the import of music into this app on either platform)? 

I also have a PC running WIndows 10 Pro x64, with an i7 and 32GB of RAM, is there any work around involving any particular DAW that allows this?

Hello everyone,,

My marshall code 25 connects to the  bluetooth of my phone (Huawei Y6II Android 7) but the gateway application does not detect it and does not connect it.

Thanks 

Gianni Nadalutti 

I really like it when I get it working. I had to utilize an old Android Sony Xperia phone to get Gateway to connect to my amp.

I found problems wtih the Sammsung J7, S7 and S9 phones that I prefer to use.

As I have a solution, I am not livid, but I do think your support is dodging the issues with Gateway. Hire someone from the SF Bay Area to remake the Application. I am sure you can find a slew of capable programmers. Just contract someone and fire your inhouse programmer(s) as they have let you, no they let your Users down.

First pairing is OK but after a restart NEVER the Blue Light goes on and, its clear,  no auto reconnect.What is the Problem?Please Fix It!

I use iphone 6s ,  ipad Air,  Samsung J5 and a old Samsung Node.NO Device works. (Android and iOS)

From my Point of View the Code 25 is the Problem not the Devices, because Bluetooth goes not ON if you turn the Code ON.

Please ask me its a Bug and you can FIX it with a new Bluetoot Version or is a Hardware Problem and you cant fix it.

Many Customers waiting for a Fix over 1 Year!!!!

I have the Code 25 just one Day and update the newest FW via Crome with my Mac.

If you cant fix the Problem i send the Amp back to the Dealer in Germany and get my Money Back.

I have a lot Amps from Marshall (like Slash Sounds) but this is a shame.

Hi!

Please help me, Marshall.

I can't connect Marshall Gateway version 1.4.9 running on my cell phone Moto Z Play with Android version 8.0.0 to my Marshall Code 25. The button "Scan for Amps" does not work. Even if I click "Auto-connect" option it does not work too.

I've tried all the solutions on https://my.marshall.com/support/faq/838/code---gateway-bluetooth-connection-troubleshooting without success.

The Bluetooth on my cell phone is on and Code is paired with Marshall Gateway.

Look at the screenshots.

Kindest regards,

Fábio

Hey, Marshall! I connect my iPhone 8+ with my 100H without any problems. I’d like to dedicate a cheap tablet to it, in order to have a bigger screen and touch controls, and mount it to my mic stand. Does the Amazon Kindle Fire Tablet work with the gateway app? I know iOS and Android are compatible. What about Fire OS, or whatever it is that Amazon runs? Thanks for answers. 

I'm brand new to the forum and I'm here because I have a problem. I bought my CODE 50 about a month ago -- love the amp by the way -- and it's been connected to my Android smart phone ever since I first set it up. I have the auto connect feature enabled so whenever I've been out of range, then moved back into range, it reconnects automatically.

Well, it's worked normally until this morning, when I noticed that nothing was happening when I was changing some settings using my phone. Come to discover the pairing had been lost. At first I started to retry pairing from the phone's menu, where it showed the CODE 50, but it didn't show it as being connected. When I put the amp in pairing mode, it had no effect in the app. 

So I exited the app and booted the pairing function in the phone. The phone paired with the amp quickly, showing the amp's code. But when I went back into the app, now it doesn't even show the amp anymore and when I hit the scan button down in the bottom left of the screen, the app just sits there and doesn't do anything. I've tried restarting the app, but that doesn't do any good. It just comes right back to the same screen as before. 

So, what now? I'm thinking about uninstalling and reinstalling the app, cuz I can't think of anything else that might work.

Hello, just purchased a Code 50 and so far I'm very happy with the amp but there are still a few things unclear with the Presets and Gateway. I have connection with my laptop or via android, that all works fine. I've downloaded a few presets from the website and want to use them on the amp. 

- The standard 100 presets are  there when I connect to the amp. If I want to add new presets do I have to override one of the standard presets? I thought 200 was the limit?
- And another thing,  if for example I upload a new preset to the amp the name of the preset doesn't show in the display. 

I tried the manual or Youtube tutorials but none are very clear on this subject.