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I have a samsung s10 and android 11 and I can successfuly connect my amp to my phone via bluetooth, but I can't connect it with the app, it just can't detect the amp.

I already re-installed and re-connected the app and amp. What can I do?

asked 21 Apr 2021 at 01:45 PM

yurii arutiunov
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2

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Hello everyone from Portugal,

 
I hope you guys are safe and keeping up. Proud of another Marshall product, adding to the existing Haze 40 and the pre JMP-1, the CODE 100H. I am still going thru the details of every aspect of the digital architecture, but some do seem permanent and require your support:
 
1. Each saved preset will freeze the unit, muting sound, disabling "preset" knob, only mitigated by turning off and on the unit. Actually this will happen exactly the same way if I'm using the app to save the preset.
 
2. If by chance the app is not detecting/recognizing the amp (after previous sync's), the only way to enable this is to shut down the app and turn it back on again.
 
3. When the unit is ON and the volume is 0, there is a clear hum coming from the speakers. This hum is non existing when using the headphones. I am using the original cabinet cable supplied.
 
4. My understanding of the CAB feature, is that it should be "on", if using the DAW or headphones, and OFF when connected to a cabinet (I'm using CODE 212 btw and enjoying it). Why all the presets are factory saved with CAB "on"?
 
The unit was bought with the 1.44 version already installed. I have not tried yet to reinstall anything. I am using Mac, with no Windows sw.
Thanks for the support,
Pedro
(cc to servicedesk@marshall.com)

asked 02 Apr 2021 at 08:19 AM

Pedro Faria
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I need to change the order of the presets as needed, but the Gateway application does not allow changing the position of each preset in memory. 
I don't want to overwrite presets by saving to other stots, I just want to change the order of each preset.
Is there another way to perform this operation?
MyGateway does not synchronize with the hardware, it only sends it to the hardware.
My CODE presets do not appear on MyGateway.

edited 28 Mar 2021 at 11:05 PM

Paulo Crush (1)

asked 28 Mar 2021 at 10:20 PM

Paulo Crush (1)
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I seem to be having the same issues that a lot of people have reported, where I cannot get the Marshall Gateway app to connect to my Code 25. I've only had the amp for about a week and I cannot get the app to see it.

I can connect to the amp via Bluetooth using my phone (Pixel 3a, Android 11) and whilst connected, can use it as a BT speaker to play music from Spotify. However, nothing I do seems to get the app to connect to the amplifier.

-I've updated the amp to the latest firmware using my laptop/web browser. 
-I've followed all the instructions in the Bluetooth Connectivity Troubleshooter to the letter (CODE - Gateway Bluetooth Connection Troubleshooting - my.marshall.com)

No matter what I do, or what order I install/uninstall/connect, the app will not see the amplifier. Everything works otherwise - I'm able to apply Patches from ? using a USB connection - and the amp sounds great. I'd just like to be able to control it from my phone.

asked 28 Mar 2021 at 10:54 AM

Andrew Jarvis
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I suddenly have this problem with my Code 50 and my Lenovo tablet. It did work with the Gateway app until today, and it is connected via bluetooth and it will play music from the tablet, but the Gateway app doesn't even see the amp. I tried uninstalling it, reinstalling it, clearing the cache and storage, no joy. Oddly, it works fine still from my LG phone.

asked 28 Mar 2021 at 04:16 AM

Barry Rich (1)
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Here are a few things I would suggest as improvements to the Marshall Code series. I have a 25 so some things may be specific to that amp. I have stuck to things that could be improved only by software or firmware as these are improvements everyone can have simply by updating the firmware rather than modifying the amp itself.

1. Reduced power mode to switch between full power and lower power mode. This would fix the volume control issue everyone complains about.  Maybe this could be a global setting in the firmware ?

2. USB audio Volume level setting (e.g.  -3dB, 0dB, +3dB etc). This could also be a global setting in the firmware ?

2. Normalise the volumes of the models, some are way too hot (British class A power-amp), some are way too low (Natural pre-amp). I beleive this is the reason why some models have strange low frequency distortion (50s British, OD DSL).

3. Show the configuration of the Cab models, not everyone is a Marshall fanboy and I have no idea what cab a "1960X". even if it was displayed as "1960X (4x12)" I would at least know what the configuration of cab the model is.

4. Fix the spring and hall reverbs, they sound very cheap, like the "echo" you would get on a cheap karaoke machine, certainly nothing like a spring reverb.

5. For god's sake release an official desktop editor!!! with the option to save/restore/edit patches.

6. A sync button to sync the amp presets with your gateway. It you want to rearage the patches online in gateway, you have to manually save all the patches one at a time to the amp using the phone app. So if you add a new patch at position 0, you have to manually save all 100 patches one at a time in order to match your gateway sounds!

 7. Fix the tuner, it is pretty bad on both the amp and the app. It's slow to respond and not very accurate (at least thats what its like on mine). Ive no idea how well it works on the foot controller.

8. If possible add a Fuzz pedal model, even at the expense of removing another model (I wouldnt miss the pretty poor Acoustic simulator for instance).

These are just some suggestions that I feel would make the amp just a little bit better, but in general I'm having a lot of fun with this little amp, and love the sounds and features it has. It is way better sounding than some of the negative reviews online would suggest.

Maybe other people can suggest firmware updates too?

 

edited 22 Mar 2021 at 11:39 AM

Joliet Jake (126)

asked 21 Mar 2021 at 09:37 AM

Joliet Jake (126)
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Hello,

 

I added presets that I would like to add to my Code 50. They appear on the bottom of My Gateway, but I am unable to drag them into my 100 presets. Even clicking the amp icon to demo the preset does't work. I am using Chrome and have my computer connected via USB to my amp (status is Code: Connected).

 

Also, the 100 presets currently in My Gateway are in a different order than my presets on the amp. 

 

I have watched the turorials but it doesn't seem to be working. If you could let me know how to add the selected presets from My Library to my presets on the amp that would be great. 

asked 17 Mar 2021 at 04:52 PM

Dan Chapman
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6

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1.1k

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It's always been very hit and miss but the Bluetooth connection of the gateway app to my Code 25 literally never works. Why aren't Marshall doing anything to fix this? Surely can't be difficult. 

asked 15 Mar 2021 at 07:07 PM

Jonathan Howarth
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3

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1.5k

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At some point Marshall will give up on Code and move on to something else (and by past experience it may not be that far away). I would have liked some way to backup and restore patches to the amp once there is no more Gateway or online storage (this happened to Fender Fuse)
I cant believe that after 5 years Marshall dont have even a basic PC application to perform the simple task of saving and loading patches. Even the most basic of multi FX have that functionality these days.

Its clearly hoping for too much to get an editor, you can do that on the app, or even on the amp itself fairly easily anyway.  I'm more worried about managing patches if Marshall shut down the Code servers. Without a way to backup and restore what happens if you have to reset your amp. You have lost everything. After spending a lot of time getting all our sounds just right, I for one would probably give up at that point.

I'm not asking for much, save a patch from the amp to a file, load a patch back from a file to the amp!

 

asked 10 Mar 2021 at 10:15 AM

Joliet Jake (126)
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1

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583

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Hi There,

I have re downloaded the Marshall Gateway app and once its installed i open it and the following message is displayed....

Context 3D not available: Possible Reason: Wrong render mode or missing device support.

Any ideas Marshall Support????

edited 04 Mar 2021 at 05:58 PM

Darren Coulthard

asked 04 Mar 2021 at 05:57 PM

Darren Coulthard
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2

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807

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Hiya, I have the Code 25 Amp and have for the last couple of years. I have recently updated my phone to an Iphone 12 pro.  

The Gateway App has installed on my phone. My setting are saying the Code 25 is connected via bluetooth, but the Code 25 and the Gateway App are not connecting. 

I have removed the Gateway App from my phone and re-installed it as advised and have re-connected the Bluetooth from the phone to the Amp once again as advised. 

I try to scan for the amp but it will not connect via the bluetooth.

Can you please help with a solution. 

Thank you. 

 

asked 03 Mar 2021 at 12:37 PM

robert simons
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0

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593

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Hi There,

I have just bought a CODE 25 amp and i am having trouble pairint it with the Gateway app.

I have done all the suggested processes, reboot, re install etc etc...

It was working yesterday afternoon, then in the evening it just will not connect?

The amp connects to th iphone 7 plus, finds the amp in the menu but wont connect, just keeps saying Connection Rejected!

So frustrating, please can you help?

Cheers DC

 

asked 03 Mar 2021 at 09:32 AM

Darren Coulthard
3

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2

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1.4k

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I have had a chance to spend a few days with the Marshall code 25 and I would like to share with you a few of my findings. I have played guitar professionally for over 30 years and have had all makes and models of guitars and amps in my time, but in general I would have killed for the equipment available to guitarist today.

This is the point where I look at the Code 25 and think “that looks like fun”. I have a few amps kicking about already, mostly gigging volume amps but I also have a Blackstar ID-Core 40, so this would be in reality what I would compare the Code 25 against.

Firstly my experience with the amp and a look around these forums makes one thing apparent. This amp is well named because it is a bit of an enigma.Out of the box I would consider the amplifier not fit for purpose this is really down to a few reasons.

Firstly, some of the presets are just absolutely terrible, I mean some of the worst patches I’ve ever heard on anything, “Small combo” and the “Brit” overdrive amps for instance are shockingly bad. You can make the excuse that all amp and effects units come with bad presets. However this is usually down to strange or weird effects to give bizarre sounds to show off effects but that nobody would ever use in a musical context. However some patches (such as Small Combo) are just basic amp modelling with no effects and are still absolutely terrible. Maybe these sound better on the 50 or 100, but if that’s the case remove them from the 25 it just gives a bad impression.

Secondly, the amp is stupidly loud. I don’t know if this is a marketing decision, but Marshall should look at its target demographic. This thing is a small bedroom practice amp, maybe at a push for some very small live situations, but that is it. Why make the thing so loud? If you need to use this amp near anything over half volume you have bought the wrong amp it’s as simple as that.

Thirdly, some of the modelling is not all it could be with digital artefacts (in the low end in particular), and a fizzy noise gate that for some reason is on patches where there is absolutely no need to have it as the patch is pretty quiet. Once again this is not a professional gigging or recording product and it should be judgged accordingly.

The last bad point I would say against this amp is the tuner, both onboard and on the app are two of the least responsive and wildly inaccurate tuners I have ever seen. Really not even close to tune! Put this down to another marketing tick box.

 

OK, now the good points.

It seems pretty well made and solid for what it is.

I like the size and weight, ideal for a bedroom practice amp.

I like the complete range of controls on the amp, and how you can do everything on the amp that you can do on the app, and it’s easy to do. Great user interface design work.

I like the Bluetooth features and the app. I know people have had problems with Bluetooth, but both my IOS and Android phones connected right away and are stable. I can stream music no problem from outside the house or in other rooms with no issues.

I like having 100 presets to store all the patches I could want (My Blackstar only had 6, and you can only have 1 for each model).

The headphone socket sounds OK, but if I wanted that as a primary feature I would have just bought headphone amp with effects.

I don’t use the recording over USB feature. If I did I wouldn’t expect something this cheap to be amazing. Once again if you want this you probably have bought the wrong product, and are in the wrong price bracket.

I like the cost, its amazing what it does for the money.

I like the sounds, now that I’ve got rid of the awful ones.

It looks pretty cool.

It’s a Marshall.

 

To make this amp useable, I basically had to do the following:

  1. Delete all those terrible patches that are just filler and basically just give the user a bad experience. After doing this I was left with around 20 good sounding patches and 20 OK patches, the other 60 I replaced with a patch called “Blank” (which I have put up on this site). That way every patch sound good to me.
  2. I turned the Mater volume up to ¼ (around 9 o’clock)  and went through the remaining patches adjusting the patch volume of each to make it a sensible volume for bedroom levels. This ranged from around 0.3 to 5 for most patches depending on the patch. This means that you have more control over the master volume and can change patches without is suddenly blowing you head off. There is still plent of volume in the amp after doing this. OK I admit if I want to use headphones I have to turn the master up around half way, but that’s no big deal. Likewise as I said I don’t use the USB for recording, but I assume I would have to turn up the volume for that too. I don’t see that as a problem either for a product in this price range.

Overall I like the amp and doing just these 2 thing make it much more of a pleasure to use. The volume level are more what they should be for a product of this type and I don’t ever hear any of the awful patches (there are plenty of good ones).

Maybe other people can share their first experiences or tips with the Code 25?

asked 02 Mar 2021 at 04:07 PM

Joliet Jake (126)
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2

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619

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Trying to connect the gateway to my new code 50...I can get the bluetoth to connect but when I try to connect to the gateway it says connection rejected?

asked 28 Feb 2021 at 12:47 AM

Steve DeChurch
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1

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673

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Good morning,

 I have a Code 25 and am using my Iphone with Gateway to control it. How do I add downloaded presets to the app so I can put them into the amp?

asked 19 Feb 2021 at 07:22 PM

David Ladish
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598

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Hello, i play on my marshall code 25 with a mobile phone app in bluetooth "songsterr" , it allow me to have the guitar sound on my amp with some other instrument from my mobile phone, when i use the usb cable to record on my computer , only the guitar sound is recorded on laptop, can you help me to have on the computer all the music from the amp on the computer : guitar and music from "songsterr " directly   

asked 16 Feb 2021 at 08:26 PM

olivier valeyre
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1

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889

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How can i get my marshall code 50 to connect to my laptop? I have a USB cable connecting the two, and I also have a bluetooth connection but I can't use the live editor or the marshall gateway.

asked 13 Feb 2021 at 06:41 PM

Jerry Winchester
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686

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Can someone please tell me how to backup default presets from my Marshall Code 50 AMP to the My.Marshall website account (if this is even possible)?  I know there are a number of Manuals that can be downloaded; but I can find nothing that provides an overview of how to make that happen. I have Gateway on my iPhone, but that donesn't provide relevant information either. I will so appreciate information on whether it is possible to backup presets, preferably to my My.Marshall account?

Thanks,

Dick Gleason

asked 06 Feb 2021 at 04:54 PM

Richard Gleason
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1

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604

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I have followed all the Forum and Support threads, re-installed current  Amp firmware, updated the Gateway App, restared everything several times... the iPhone does not see the Amp when blue light is flashing to 'pair'. Also not visible to ipad or other devices so I'm assuming it's a problem with the CODE system itself. I haven't even got as far as connecting the Gateway App!

Looking through the forum, this is clearly not an isolated event - looks like the Amp firmware is WAY behind current Bluetooth versions.

Any suggestions please? I am still within my return for credit timeline - should I send it back to the dealer?

asked 06 Feb 2021 at 12:12 PM

Tony Hulbert
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1

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541

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Phone is connected to code by bluetooth but i can't connect when I'm running gateway.

asked 29 Jan 2021 at 11:27 AM

Janusz Z
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