Questions
Showing results 61 to 80 of 165
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on both sets of 100 presets i have  no.00 on amp as JTMChill but on gateway El34 heaven, WHEN I FIRST OUGHT AMP THIS WEEK I REMEMBER SEEING jtmCHILL so why has it been replaced on gateway app and where has EL34 Heaven come from how do i get JTM CHILL BACK ON GATEWAY

asked 17 Oct 2020 at 08:47 PM

Terry Lowe
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could somebody tell me why my preset no.00 on amp was called JTM chill but when i open gateway app its now EL34 Heaven which after looking at all parameters is a completley different preset i just got the amp and havent knowingly changed anything ? which is the default and how do i get them to match?

asked 17 Oct 2020 at 02:44 PM

Terry Lowe
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i have watched all the videos on this but still dont get it .

If i download one of the user presets  from My Marshall does it replace one of the 100 already there  ,or is there extra space that becomes available? and if saving to gateway does it have to replace one of those as when i open gateway library there are just 0-99 ,does this number keep going up?

asked 14 Oct 2020 at 09:29 PM

Terry Lowe
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Hello!

I've registered today on my.marshall.com and added some presets to "My Library" section. The thing is when I go to "My Gateway" section on this site, so I can add the presets I've just added to the library of presets list that I see on the APP on my phone (Android) so I can play them, I see the following message:

You haven't synced any presets from a Gateway app yet.

Click here to download the Marshall Gateway app now.

I've already downloaded the Gatewayy APP on my phone, and I'm actually logged in my phone too, and by the way I've synced my phone with the "Sync Now" button on "My Marshall" section on the APP many times just in case. On the other hand when I enter "My Gateway" section, the "My Library" list of presets I've just added it's there at the bottom of the page, but I can't move them to the 100 preset list that is already loaded in my phone like I've seen on tutorial videos (the 100 presets aren't there).  Seems my.marshall.com can't recognize the syncing. I've logged in and out of my.marshall.com and on the app, with no effect; it doesn't make a difference if the amp is on or off. Any help would be greatly appreciated, thanks!!

edited 11 Oct 2020 at 01:44 PM

Martin B

asked 10 Oct 2020 at 06:35 PM

Martin B
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It is quite easy to reorganise presets using the My Gateway webpage, which then syncs to the app. However, I like to keep my presets on the app and amp the same, and it is quite arduous to transfer them all manually, is there any way to transfer all presets from the app to the amp at once?

asked 29 Sep 2020 at 02:33 AM

Nathaniel Chamron (10)
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Hi,

Wanting a bit of guidance... still within my first 24hours of ownership. I have the Gateway app, can play music and change pre-configured presets. But when I log into the Marshall site and try to download presets, I click (what looks like the doorway symbol) to download and end up with an 'X' on that symbol. It also says at the bottom of the page that I'm not connected... despite what my phone's settings (Galaxy S9, using Chrome browser) says. Really want to load up some of those presets that some people have put a lot of time into.

Thanks

Peter

asked 19 Sep 2020 at 06:44 AM

Peter Marskell
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how to upload a preset from MyGateway to the Amp  ?

...  not to the Gateway library because this will then not be possible to control via footswitch.
there are also patches under marshallcode.tools from where a direct upload to the Amp is possible via USB.

however, not ideal if this would have to be done twice separately (?)

the library overview in MyGateway is ideal but I can´t find a way how to move presets from MyGateway onto the Amp.

Many thanks in advance for your help

-> meanwhile figured it out:  drag & drop to Gateway Library, then in the App under the individual Preset, select both Amp + Library, press save.

edited 12 Jan 2021 at 11:34 AM

Volker Raab (1)

asked 07 Aug 2020 at 04:15 PM

Volker Raab (1)
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4

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955

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I have a Marshall Code 50 running MCU version 1.44 and Gateway (Android version 1.5.5) on a Samsung Galaxy S9+ running the latest OS. I can bluetooth pair to the amp and play music, but can not connect to the amp to change my presets from the library.  I have reloaded the latest firmware on the amp, deleted and reinstalled the Gateway app, paired and unpaired several times.  Nothing seems to work.  I even grabbed my old Galaxy S7 Edge phone and that Gateway app on it does the same thing.  Does my amp need to be serviced for Bluetooth connectivity?

asked 03 Aug 2020 at 12:12 PM

Kent Knudsen (1)
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I used My Gateway to set up all my presets in the order that I'd like them to be.  My Amp is plugged into the computer via USB.  It is connected.  
Now that I've arranged things through My Gateway, the amp does not seem to sync with it.  

IF I pull up the app on my phone, while the amp is off, the library in the app reflects the order that is in MyGateway.  The moment I turn on the amp, and connect my phone to the amp, the library in my phone changes to reflect the old settings still on the amp.  

The only way I know how to set a preset in a specific spot is to go download it again, while my amp is connected, and dialed into the placeholder for which I need it to set.  

Is the sync a slow process?  Should I walk away from it, and let it sit and think for awhile?  Is there a button, or combo of buttons I should be pressing after I've saved my work in MyGateway, in order for it to update the amp?

asked 24 Jul 2020 at 05:36 PM

Jeremy Smith
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1

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639

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Hello

Is there any possibility to add user presets from my.marshall.com into android app?

Now I can add them to my library on site, but when I sync in the app nothing happens

 

Thanks in advance

asked 16 Jul 2020 at 01:17 PM

nikita egorov
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983

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Just got my Marshall Code 25 and I'm pleased with the sounds, but there are a few presets that I will never use. Is there a way to delete either from the amp or through the phone app?

asked 13 Jul 2020 at 07:26 PM

Tony Webb
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2

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726

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Why in my "My Gateway" tab, in the list of presets on the left (from 00 to 50) there is the gear symbol for the changes of the presets, but in the list on the right there is not? (from 51 to 99) I cannot copy the presets from the list on the right to My Library without that command !!

edited 01 Jun 2020 at 04:04 PM

Giuseppe CANNETIELLO

asked 31 May 2020 at 09:48 AM

Giuseppe CANNETIELLO
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2

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784

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Hi

Can anyone give me the standard plexi settings please. I have adj mine so much i just want to reset it to factory Plexi. The marshall app has so many user presets on it now its got beyond a joke trying to find anything, and its in no order!. Thanks in advance

asked 13 May 2020 at 07:40 AM

martin jones
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1

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914

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Guys - 

You need to get someone to fix the Bluetooth capabilities with this product line, like, yesterday. I updated the firmware yesterday, which was extremely difficult to do in the first place, uninstalled / reinstalled the Gateway app today, and still cannot connect to the amp except via my phone's native Bluetooth options to use it as a speaker. I am running ios 13.3.1.

I've scoured your web site, I've watched your videos, I've been all over Google and Youtube, and I am nowhere. In addition, I'm legitimately concerned by other reviews that the amp is simply not going to sound as good given I've updated the firmware. Will post again if that's the case. 

I will see if I can push new presets to the amp via a hard connection to my PC, but you need to do serious damage control on this product line considering your leading selling point has proven to not work as intended, if at all. 

asked 16 Apr 2020 at 03:43 PM

Mike Hoye (1)
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This is question about presets.

So there’s mymarshall presets and the app presets and then there’s the presets on my amp.

When I hookup my amp to the app all of the presets change to I guess updated presets that I did not program so I’m assuming they are just new presets from Marshall. Now there’s the iPhone icon and the amp icon. 99% sure they are all the same new updated presets. So how do I use the original ones that were on my amp and those? And do I have room to save the ones I download, without erasing the presets in the app or on my amp?

TL;DR why are there 2 different sets of presets when I connect the app and where do my original amp presets go / how do I use mymarshall presets without deleted presets

asked 19 Feb 2020 at 02:37 AM

Ike Machover
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I bought a new phone and now I can't connect to the presets on the amp.

I have a iPhone X.

I updated the firmware to 1.45

I've reinstalled the app, restarted the amp, etc etc

And yes I'm logged on to the amp and connected via Bluetooth in the phone.

I Just can't connect to the amp via the app, The app can't find the amp via the search function..

 

edited 17 Feb 2020 at 12:12 PM

Tommy Carlström

asked 17 Feb 2020 at 09:46 AM

Tommy Carlström
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694

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The Presets on my CODE 50 are different than what are on My Marshall site. I went to reset all Presets but it fails. If I try and Synch Now I get "Synch Failed". 

The App works (as in I am connected and can change settings, controls are GOLD etc). But my Library on the app is completely different than what is on my computer. 

Why is my Synch compeltely off? 

asked 16 Feb 2020 at 05:01 PM

Brian McIlravey
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2

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899

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I am trying to import patches from my Marshall Code 100 amp to Code Editor using a cable and even after reinstalling Code Editor it comes up with an error message "Error While Decoding System : Error_Bad_Device_ID" whenever I try and import a patch from my amp from selected patch number. This is despite the midi light being green, indicating connection with the amp. This is after not having used Code Editor for ages like 6 or 7 months or so. I am sure I had it working at some stage like 7 months ago or so. Is there any other software you can use to transfer patches from my amp to my pc and save them as a backup? And even modify them like you can in code editor and Gateway?

 

edited 16 Feb 2020 at 07:34 AM

julien casella (1)

asked 15 Feb 2020 at 02:32 PM

julien casella (1)
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1

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965

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I just received a Marshall Code 25 as a gift and I am new to guitar playing and using an amp. So I have 2 questions actually.

1. In the User Presets section, what does the X over the amp (code not available) exactly mean?

2. I managed to connect the bluetooth on my iphone with the amp, and it works fine, but everytime I turn my amp and the app on my phone on, my amp doesn't show in the amp. So I end up having to sync the bluetooth every single time I turn it on, let it search for my amp, and then I can get started. Is there some reason why my amp doesn't stay in the app?

asked 12 Feb 2020 at 06:53 PM

Jose Roman
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Hi I have a Marshall Code 100 and I often download patches of my fav artists from Marshallcode.tools. Firstly, let's get down to basics. Are "patches" the same as "presets"? It's really confusing as marshallcode.tools calls them patches but on this my.marshall site they are called "presets" but as far as I can see they are the same thing.

As there is only room for 100 presets on my amp, whenever I download a new patch from marshallcode.tools to my amp, I always make sure to copy the original preset that came with the amp that I am replacing, to my library as a backup, in case I want to reload them back onto the amp. When I click on the settings icon next to a preset in my gateway, it comes up with the option to "copy to library". It seems to take about 3 or 4 days for a preset to transfer to my library. Is "My Library" cloud based storage? 3 or 4 days seems like a long time for a preset, which are small files as far as I am aware, to copy to my library. I get concerned sometimes that it isn't copying over when I check the next day or even 2 days after copying it and I do not see it in my library, because immediately after I click copy to library, I can see it in my library, but it is black in background colour, rather than the olive green of all the other presets in my library. And  then to check the next day and not see it anywhere in my library, regardless of colour, seems strange, like it has disappeared (but maybe it is just in transit?). They all eventually seem to arrive there, just seems strange that I cannot see it in my library in black background to indicate it is still uploading to my library cloud. So I am wondering if it usually takes a number of days to actually appear in my library and why it disappears from My Library during those few days of uploading?

 

edited 29 Jan 2020 at 02:48 PM

julien casella (1)

asked 29 Jan 2020 at 02:46 PM

julien casella (1)
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