Dear Marshall-Team,

just bought a code 25. I wanted to pair the code 25 with my IPhone X and the gateway app, but it doesn´t work.

The Phone is connected to the code 25 via bluetooth, but the gateway app is installed successfully, but doesn´t recognise the code 25 to pair.

I´ve already tried all recommended troubleshootings without success.

Could you please give me any further help.

Thank you in advance.

Kind regards

Oliver

Hi,

I just bought Stanmore 2, I can link it via Bluetooth to my iPhone 11 Pro just fine, but it just won't play anything. When I start playing any music in the iOS player, it just plays it via the iPhone speakers, not via Stanmore 2. I have tried "forgetting device", "manaully restarting" it by clicking the proper buttons as it says on your website. Even when I play music in the iOs player, the player in the Marshall app is empty and nothing is happening.

The only time it appeared to work was on my laptop, when both the speaker and laptop were muted and I moved the volume on Stanmore 2. The same however didn't work for either my PC or my iPhone. And both my PC and my laptop say that the speaker has "0 % battery". It wouldn't even firstly work on my laptop, only half an hour later.

So what the hell is going on? Do I have a faulty model? The speaker cost almost 350 USD, I wouldn't expect such problems. Could you please advise me what to do?

Thank you.

Best,

Jakub Doležal

The first issue was no bluetooth communication with my Ipad. I now use a Kindle fire and it's working great. Now I will be playing a preset and the volume drops out to almost nothing. Has anybody discovered a fix? This is a Code 25 I really want to love this amp because when it works it's great. The problems it has are making me fall out of love fast. I expected a lot more from Marshall, I have almost all Yamaha product and never have problems.

I have an iPhone 11 with the latest updates from Apple.  When I attempt to install the Marshall Gateway app on my phone the following error message appears:

"Context3D not available!  Possible reason: wrong renderMode or missing device support."  

How can I fix this?

Update:  I followed the instructions to ensure the app was not running in the background, uninstalled, reinstalled and it works!

Cheers 

Hi all,

Along with a number of people on here it seems, I am having trouble with the Marshall Gateway App, which won't seem to connect to my Code 50 amp.

It worked first time round when I set it up, but now, a couple of weeks later, it won't connect. The phone says its connected and I can play music through it (when playing You Tube it comes out of the amp) but the gateway app says its not connected.

Unlike a few people on here, I can scan for amps and click the connect button, but with my phone sat on the amp, it just says 'connecting..." forever and ever and it doesn't. Why??!!

I've tried unconnecting and reconnecting the app on my phone as is recommended and switching the amp on and off but no joy.

Can anyone help and has anybody else had the same problem and managed to fix it?

Many thanks 

Craig 

Guys - 

You need to get someone to fix the Bluetooth capabilities with this product line, like, yesterday. I updated the firmware yesterday, which was extremely difficult to do in the first place, uninstalled / reinstalled the Gateway app today, and still cannot connect to the amp except via my phone's native Bluetooth options to use it as a speaker. I am running ios 13.3.1.

I've scoured your web site, I've watched your videos, I've been all over Google and Youtube, and I am nowhere. In addition, I'm legitimately concerned by other reviews that the amp is simply not going to sound as good given I've updated the firmware. Will post again if that's the case. 

I will see if I can push new presets to the amp via a hard connection to my PC, but you need to do serious damage control on this product line considering your leading selling point has proven to not work as intended, if at all. 

Why is my code 25 so glitchy?   I updated it some time back and I still spend a inordinate amount of time putzing around with this thing to get it connected to my iPad. You want this piece of crap back?

Hi, I've just received the headphones and they sound really nice. But I can't connect them to my Iphone for some reason, I turn on the bluetooth on them and on my phone, but they do not appear on my phone, it can't find them.

Any chance you know about this kind of situation and could give me some advice?

Thank you.

My gateway app starting crashing today on start up. I launch the APP and a few seconds after opening, it just closes on it's on. help!

This is question about presets.

So there’s mymarshall presets and the app presets and then there’s the presets on my amp.

When I hookup my amp to the app all of the presets change to I guess updated presets that I did not program so I’m assuming they are just new presets from Marshall. Now there’s the iPhone icon and the amp icon. 99% sure they are all the same new updated presets. So how do I use the original ones that were on my amp and those? And do I have room to save the ones I download, without erasing the presets in the app or on my amp?

TL;DR why are there 2 different sets of presets when I connect the app and where do my original amp presets go / how do I use mymarshall presets without deleted presets

I bought a new phone and now I can't connect to the presets on the amp.

I have a iPhone X.

I updated the firmware to 1.45

I've reinstalled the app, restarted the amp, etc etc

And yes I'm logged on to the amp and connected via Bluetooth in the phone.

I Just can't connect to the amp via the app, The app can't find the amp via the search function..

I just received a Marshall Code 25 as a gift and I am new to guitar playing and using an amp. So I have 2 questions actually.

1. In the User Presets section, what does the X over the amp (code not available) exactly mean?

2. I managed to connect the bluetooth on my iphone with the amp, and it works fine, but everytime I turn my amp and the app on my phone on, my amp doesn't show in the amp. So I end up having to sync the bluetooth every single time I turn it on, let it search for my amp, and then I can get started. Is there some reason why my amp doesn't stay in the app?

While my Minor 2 is connected to Apple Music on my iPhone 11 Pro, the music stops after a few seconds. If I start the music again the music stops after a few seconds.

This only happens with my Minor 2. It doesn't happen with my Major 3 BT.

What could be the problem?

I have received the following error on my iPad after an update of the IOS:

context 3D not available ! Possible reasons : wrong rendermode or missing device support 

I have uninstalled and reinstalled the app, disconnected the Bluetooth and reconnected, everything I can think of and nothing has gotten rid of the error message. Very frustrated. Thoughts?

Greg

Hi I have a CODE 100H head/cab and a CODE 100 combo both with the latest firmware re-installed from Marshall and both have this issue, i.e. the amp very oftenn completely freezes when I save a preset.

Steps to reproduce:

- Modify any patch on the front panel

- Save

- 50% of the times the amp seems to freeze. The preset is saved but you can no longer change preset and there is no sound coming out.

The same happens if you modify a patch from the iOS app via bluetooth and then save it from there.

It's REALLY frustrating and I can't believe I didn't find anything on this forum under the "crash on save" keywords. Seeing it happens on both of my CODE units it much be a software bug, I don't think it has anything to do with my units.

Anyone else has seen this problem?

Thanks!

I have an ipad 6th Generation, and I am having trouble getting the gateway app to run.

I download the app, and when I open it I get the following:

Context 3d not available! possible reasons: wrong renderMode or Missing device support.

i have tried deleting and reinstalling the app, but I just get the same message. Tried on my wifes ipad, exactly the same.

The app runs on my iphone 6s with no problems.

please help!

brian

Hallo,

ich habe ein iPhone 11. Die Gateway-App funktioniert seitdem nicht mehr. Es wird die Fehlermeldung "Context3D not available! Possible reason: wrong renderMode or missing device support" angezeigt. Weiß jemand, wie man das beheben kann?

Gruß Frank

Hi have a Marshall code 50 what usb cable do I buy to fit to a iPad Pro ?

Hi my problem is the Marshall gateway app not connecting Bluetooth to my amp I've paired successfully to my iPad but it only sometime connects to the amp does not connect automatically very frustrating I've deleted app several time still the same problems do you have a update to help regards Rob