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0

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I upgrade to Android 7.0

Bluetooth is ok (blue light fixed) but impossible to connect Gateway to my Code.

It worked with old Android version.

   What can I do?

asked 30 Jan 2018 at 09:13 PM

Etienne Grosjean
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3

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1.3k

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I just bought a code 50, downloaded the gateway app and tried to connect it to my galaxy note8.  I find that the app connects my note8 to the amp as an audio player (I can play songs in my note8's music library through the amp) but it will not connect the note8 to the amp as an amp controller.  In other words, I can play music through my amp but not control the amp's settings.  Even though the note8's bluetooth settings shows the amp is paired, the app says it's not connected.  I've followed the instructions found in the code 50 users manual as well as the instruction founs in the app itself several times to no avail.  Can you help please?  Thank you.

asked 13 Jan 2018 at 08:53 PM

kevin christensen (2)
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1

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I have an iPad 2. I can connect my Code 50 via the iPad's bluetooth settings. It pairs perfectly fine. But when I try to connect to the amp in the Gateway app, nothing happens. I can't see the amp and can't connect to it. Is there a fix for this?

asked 11 Jan 2018 at 06:14 AM

Christopher Spagnuolo
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3

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1.7k

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My CODE 50 will pair with my iPad, after some difficulty.

However, all it does is let me hear my email notifications through the CODE! It will NOT pair with Gateway ever!

This is a big deal because access to the amps controls is impossible without a remote connection. I'm sorry, but the control layout is a POS if you must rely on the amp interface. Who sits on their amp when practicing or gigging? The top position was a TERRIBLE IDEA! Fire the idiot(s) who came up with that disaster! The Bluetooth MUST WORK AND BE RELIABLE in order to make this amp useful!

I have followed your tutorials and cannot waste 30+ minutes monkeying around with this junk every time I attempt to use it! I have even deleted and re-installed Gateway with it paired with the ipad with no change.

Look, I don't care if you have Jimmy Page locked up inside this thing, if you cannot offer a solution for the Bluetooth issues, it's going in the bin!

asked 27 Dec 2017 at 07:26 PM

Scott Owen (3)
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2

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my code worked ok with my galaxy 5 but i got a new moto z running android 7.1.1 and it will connect to bluetooth but will not  connect in gateway. when i push scan for amps it never finds the code amp and yes i pushed the bluetooth buttons on the amp.  in the gateway app the in the bottom left corner the amp/phone icon is missing for switching from amp to phone presets. the screen has the blue preset shown but the library has them in yellow.  the worst part is that the display on the code amp is not working. it is barely readable. just yellow with the black barely visable. so without being able to program it using the display it doesn't work with my phone either.  i have owned a lot of marshalls and still have a bunch but i have never been so dissapointed as i am with this piece of crapp. can't use it live because of the dropouts when switching channels and yea i know about using the same amps and settings in all the presets but that is unaceptable. i have the footswitch and thats a disaster too. one little slip like accidently pushing two buttons at the same time or too fast or twice freezes the amp or reprograms it. yea really cool turning it off and back on in the middle of a song.  i tried using it live once and it was a disaster. never again. so i love the tone for recording but now i can't even do that because it wont connect bluetooth and the display is almost dead so i can't program it.

asked 15 Dec 2017 at 06:23 PM

ken nechvatal
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0

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Hello Marshall Team,

I traid pairing with iPhon7 ios 11.2, this works well, can use gateway app with success.

If I switch off BT on my Iphone and later switch on BT, BT connection establishes again and gateway app works.

If I switch off power code25 and later switch power on again, BT connection doesn't come back, no blue led on code25.

According FAQ BT should come back on code25 with same pairing code to re-estrablish the previously paired BT connection.

As workaround I have to delete the BT Device from my iPhone and start BT on code25 (keys REV/POWER on code25) with new pairing.

Is this a known issue ?

please let me know. I have already updated to last FW 1.11/1.41

Thanks and best regards,

Peter

 

 

asked 14 Dec 2017 at 07:00 PM

Peter B (2)
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2

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1.9k

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I am connected to my Code 100H via bluetooth and using Marshall Gateway app and trying to play a song using the playback feature and the song will not play. My music library was found and I can pick the songs ok and they appear in playback, but will not play. I just wonder if this has anything to do with Apple Music?

I am using my Ipad and also tried with my Iphone 7.

Frustrating, please help!

asked 08 Dec 2017 at 02:42 AM

Randy Tilton
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1

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1.6k

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This amp sounds nice, and I really want to play with the tones, but I lack a compatible phone for it. I have an LG stylo2,  but I also have two macbooks, an imac, and hackintosh. I even got the bluetooth to work on the hackintosh. The play store keeps giving me the error that "my device is not compatible with the software." Followed the instructions to get it on, but to no avail. So, I'm stuck hoping that Marshall gets the message and develops some iOS software for this thing. So, what do you say?

edited 03 Dec 2017 at 03:35 AM

Sam Y

asked 03 Dec 2017 at 03:35 AM

Sam Y
5

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6

answers

2k

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Marshall Support,

Your copy/paste response to everyone is unacceptable!

You know damn well that most bought this amp online! There is no talking it back to the dealer, other then sending it back for a refund!

I hope others agree with me here that the customer Support for this amp is HORRIBLE, if not worse, nothing compared to the REAL Marshall reputation!

We all have the same trouble with Bluetooth. When one ends their session, turns the amp off and shuts down the app, it is impossible to reconnect again without having to delete in your device’s Bluetooth connection to the amp, then going back to the amp to Pair again.

The problem is YOUR programming and design. This amp is great sounding when standing alone, working the controls on the amp itself, but try using a mobile device or tablet, and it’s failure as an amp is evident! This could be simply remedied with the design of a new application and updated, new programming of the amp. Instead, you continue to reply the same thing over and over again!

i ask every Code 25 owner here, am I wrong?!?

asked 30 Nov 2017 at 06:42 PM

Tommy Naccarato (17)
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1

answer

2.2k

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Ive had this amp five days now and I’m totally frustrated!

Here are my issues:

• Bluetooth Connectivity

The amp loses connectivity with the MyMarshall app constantly!  I’ve followed the instructions.  I’m sitting less then a foot from the amp, yet it loses connectivity from both my iPhone and two different iPads.  It literally takes me 15-20 minutes to get the thing connected, reconnected, and then, BOOM! Again, the sound changes settings on the amp mysteriously, this after taking 15-20 minutes to get the sound and effects exactly the way I want it.  I can’t save the setting, because it disconnects the app from the amp, even though it says on the amp and my iPad settings, that I’m still connected.  Utterly frustrating! It also limits what time I have to practice because I’m spending most of that time trying to get it reconnected and sounding right again.

Also, after following the directions explicitly, I still have to  reconnect the Bluetooth from scratch every time.  The app sucks.

 

• Apple OSX /iOS compatibility

Guys, Your the best amp manufacturer in the music world.  The music world is OSX/iOS based. Get your brilliant minds together and allow for the amp to be Updated via Apple products!

 

• The amp and application

This is a great sounding amp, I’m enamored with the sound as I am with most Marshall Amplification products and the price well within reason, but not just the app is HORRIBLE, but also the effects are also less then desirable.  I just can’t seem to get chorus, phase, flanger or echo sounds to my tastes and desires.  Same with the auto wah.  I just can’t believe you can’t duplicate the same great sounding effects as you have in many of your solid state amps.  

 

I’m hoping you can help, if not, this amp is going back in the box and being returned.

edited 25 Nov 2017 at 10:24 AM

Tommy Naccarato (17)

asked 25 Nov 2017 at 10:20 AM

Tommy Naccarato (17)
0

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1

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760

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ive got the app downloaded, Bluetooth connected, but playback doesn’t seem to work out of my iTunes library.  Also, directions how to operate the delay and modulation effects.

 

Any help much appreciated!

asked 21 Nov 2017 at 01:07 AM

Tommy Naccarato (17)
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1

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901

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i have connect my phone whit the amp code 50

but in de gataway app i see the code 50 but when i press connect he sais not connected 

so i dont work what is the problem

asked 01 Nov 2017 at 08:34 PM

tom kreijne
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2

answers

1.3k

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Hello, 
I bought the Code 25. I managed to pair the bluetooth but on app it does not connect. I can see the AMP in app but it cannot connect.
I Have a Samsung Galaxy S8+.
Already updated the firmware.
Unpaired, paired again and I have always the same problem.
How can i proceed to connect the app to the amp?
Thank you

asked 30 Sep 2017 at 05:37 PM

Rafael Guimaraes
0

votes

5

answers

1.9k

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Hi

I’ve used my Code 50 for the first time since updating my iPhone to iOS 11 today, and the Bluetooth connection is dropping every few seconds. I have to close the app, turn Bluetooth off and on and reopen the app. Then it drops again. I never had this problem before updating my iOS.

Has anyone else seen this? 

asked 30 Sep 2017 at 05:11 PM

Andy Lewis
0

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4

answers

1.4k

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Hi Support Team!

I am using a

Samsung Galaxy S7 Edge Device

with Android 7.0 

and Gateway App v 1.4.2

to a Marshall Code25 with the latest Firmware Version (as of 25 Sep 2017). The Firmware Update Utility says v 1.0.0.15 N in the bottom left corner.

I was able to use Gateway to control the Code25 until a while ago, I am not entirely certain if it was until the latest Android Update, but have a strong feeling it was until then.

Now I am able to pair the devices, connect via Bluetooth, Stream Audio over the Code, also able to FIND the Code in the Gateway App, but unfortunately I am not able to connect in the Gateway App. When I tap the Code in the Connect Menu, it says "Connecting..." but then nothing happens. It just will not connect.

I tried all your troubleshooting from the website, including Firmware Update, re-installing Gateway, unpairing, forgetting device, re-pairing etc.

I always end up in the "Connect..." mode and am not able to control the Code via Gateway.

I was very happy with amp and experience and really liked the remote function via mobile and Gateway app, even more now I am very disappointed that this bug persists already a few weeks with no App update or firmware update seeming to fix this. 

Please try to recreate the bug with the described configuration and please find a solution and release a bugfix/new software version.

Many thanks in advance and kind regards

Chris

asked 25 Sep 2017 at 07:45 PM

Christian Koch
0

votes

1

answer

905

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Hello, Folks!
 
The Marshall Gateway app seems to be good, but it simply hasn't worked on my phone yet. I've got a Samsung Galaxy J7 Prime and I couldn't change the parameters on my Marshall Code 50. What can I do? I tried to send a song from my phone to the amp through Bluetooth connection and it worked fine.
 
Sincerely yours,
 
George Bacan

asked 25 Sep 2017 at 03:13 PM

George Bacan
0

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1

answer

1.1k

views

I cannot use the Gateway app and USB connection together. If my Windows 10 laptop is connect to the amp via USB while the Gateway app is running, it freezes the controls settings in the amp and the app. I still get sound, but I cannot change presets or edit presets on the amp or with the app with the USB connected. I have to disconnect the USB cable to be able to use the app, or the amp controls. If I want to use USB, I cannot use the app. If I want to use the app, I cannot use USB. Any ideas?

I have the latest firmware and latest version of the app. I have tried disconnecting and reconnecting bluetooth connection. I've tried restarting the computer. I've tried disconnectiong Bluetooth, shuting down the amp and the computer, and starting everthing up again. Nothing helps.

asked 08 Sep 2017 at 08:40 PM

John Pasnik
0

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1

answer

1.8k

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I bought a Marshall Code 50 amp and the LCD display lights up but will not display any text at all.   I want to fix this problem so I can use my amp again!  I tried to use bluetooth with the Gateway app but It won't let me edit my settings on the app it doesn't do anything.  If anyone knows how I can get the display fixed or to read text please voice your answers.   Also the factory reset does not help.  Thank you

asked 07 Sep 2017 at 10:17 PM

Stephen Porch
0

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6

answers

5.4k

views

Hi,   my code 50 have this problem, connect and pair with bluetooth but dosen´t connect at gateway

When Marshal solved this problem ?

Thanks.

asked 24 Aug 2017 at 01:19 AM

Ricardo bustamante (1)
0

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1

answer

1.4k

views

I bought this amp a few weks ago and all was well with connecting to my Iphone 6s, both on the main bluetooth of the phone and the gateway app. 

Then a few weeks later I tried to connect my phone and since then I only recieve the message: 'Connection Unsuccessful, make sure "CODE..." is turned on and in range'. I continue to get this message despite the amp being turned on and in range. 

In addition, the amp can be connected to on other devices such as my friedns iphone and my pc.

So far I have followed the proceedures suggested of the correct sequencing, but this problem seems to be more deep rooted. 

Please help!

asked 16 Aug 2017 at 09:29 PM

George Williams
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