I'm brand new to the forum and I'm here because I have a problem. I bought my CODE 50 about a month ago -- love the amp by the way -- and it's been connected to my Android smart phone ever since I first set it up. I have the auto connect feature enabled so whenever I've been out of range, then moved back into range, it reconnects automatically.

Well, it's worked normally until this morning, when I noticed that nothing was happening when I was changing some settings using my phone. Come to discover the pairing had been lost. At first I started to retry pairing from the phone's menu, where it showed the CODE 50, but it didn't show it as being connected. When I put the amp in pairing mode, it had no effect in the app. 

So I exited the app and booted the pairing function in the phone. The phone paired with the amp quickly, showing the amp's code. But when I went back into the app, now it doesn't even show the amp anymore and when I hit the scan button down in the bottom left of the screen, the app just sits there and doesn't do anything. I've tried restarting the app, but that doesn't do any good. It just comes right back to the same screen as before. 

So, what now? I'm thinking about uninstalling and reinstalling the app, cuz I can't think of anything else that might work.

Hi everybody,

I have bought a code 50 but gateway is not working because bluetooth catch only my phone with things like youtube. Is there a solution?

Thanks for the answer.

I've owned the new Code 50 for only a few days so I'm still a novice navigating through all the features. I'm just getting into using the My Gateway app from my Iphone and noticed when I'm connected to the amp through Bluetooth and I have the "blue" presets showing on the app which are completely different than the presets I see on the amp when I'm not connected through the Gateway app. So for example when connected through bluetooth I see preset 00 as EL34 Heaven on both my phone and on my amp,  and when I'm not connected through bluetooth preset 00 is JTM Chill. I like the settings on the gateway app much better than what I have for presets when just using the amp without bluetooth. I guess what I'm trying to do is find the easiest way to say replace 00 JTM Chill with 00 EL34 Heaven so I can have 00 EL34 Heaven on the amp without having to connect using the gateway app? I've look at other questions and cant seem to find this answer. Is this the sync function?? Thanks in advance. 

As other users I can´t connect with the app (motorola g4 plus) the bluetooth pairing works fine but the app don´t. Some help? Thanks. Regards

Hi, I'd installed the Marshall Gateway app at my iPod Touch 4G 32GB with iOS 6.1.6. and the app everytime closed a few seconds after starting. Whats the matter? ... No problems with bluetooth connection to my Marshall Code 25 for music listening. Please help me! - Thanks.

When I try to save a preset to the amp, there is no problem. When I try to save a preset to my library I get the message: Patch cannot be saved; sync with Marshall server in progress.  My gateway has both a Bluetooth and an internet connection. Logged into my.marshall but nothing happening. Sync button is disabled. I feel like I'm missing something in my understanding of this aspect of the Code/Gateway system. Is there a user manual for the Gateway app?

Hello, 

I recently acquired a Code25 amp along with its footswitch (excellent for practising, great for gigs). 

One interesting feature is the Gateway app, however it doesn't seem to function with Android 9... making it useless. 

My device (latest version of Android 9) successfully finds the amp and pair with it, but the app doesn't display any connected Amp... even if the phone is literally ON the Amp. Nothing seems to correct this: tried resinstalling, repairing, etc. 

Is there anything to do here? Any fix? 

Thanks,

I can pair my code to my phone and connect but the Gateway app won't communicate to the code. What do I try next.

I am experiencing terrible interference when trying to use my Code 50  via Bluetooth / Gateway (Apple) App while recording on my Mac in Logic Pro X.  I am using a microphone to record the Code 50 and using the Bluetooth Movies series world to change patches.  The clicks/pops/noise/interference is loud enough to interfere with the recording process.  Perhaps a DESKTOP (Apple) Gateway App via Code USB might be a solution for all users experiencing similar issues?   I am running the most current Firmware.  Any current solution to my noise issues? 

Thank you. 

Hello everyone,...,,

I was wondering if you could help me with a problem that I am having between my Code 25 amplifier and the Gateway app. I am able to pair my android device and the amp via Bluetooth just fine but once I am in the Gateway app it doesn't detect my amp at all, even when I press "scan for amp" it just says no amp detected. 

I think I should add that I have been able to connect it to my apple device without any problem at all.

It would be highly appreciated if you got back to me.

Thank you......

I've had my Code amp for a couple of weeks and managed to connect it to my iPhone which is running the latest ios 10.2.1.  I also got it to connect to a brand new Samsung Galaxy Tab A running Android 6.0.1.  The connection didn't always work and sometimes dropped out.  I've updated the Amp to the latest firmware to hopefully cure the connection issues and now my phone and tablet just can't detect the amp at all.  I've tried turning on and off, resetting everything, forgetting the device etc. etc. but it's like the amp just doesn't have Bluetooth.  As no device can see the amp then Gateway just isn't possible to use as it also can't detect a phone or tablet. My devices can see each other but it's like the Amp just doesn't have Bluetooth.  I've also tried searching for it with an Ipad but this also couldn't see the Amp ?  It looks like the Bluetooth has died on the Amp but thought I'd ask if anyone has any ideas of anything to try or otherwise I'll have to take it back to the dealer and either try another one or replace it with a Fender Mustang.  It's a good amp but seems to have to many glitches at the moment looking at the forums.  I'll give it one more go though if anyone has any suggestions to try.  Any ideas anyone ? Many thanks for reading.

Dear Marshall team,

I got my new Marshall code 25 but had to recognize that i am not able to connect with the gateway app. I am connected with the amp, but i do not see the connection sign on the left on the app.   It is also not requested to enter a code or number while connecting with the amp. The key is also always different when i am trying to connect again with the bluetooth. I am kind of desperately because I was really excited about my new amp :(

What can I do to connect with the app? I tried everything that was already suggested in the other comments. Please help me :/

Greetings from Germany,

Lilli

I have all my Rammstein Albums ripped straight from the cds and I cant play them back? the app keeps telling me it is crashing as soon as I hit the ok for the amp to play it back. this is my second code 100h that actually ahs working bluetooth. thankfully I was given a replacement but I now suffer from this condition. I cannot play my own owned music and mp3 files from Fl studio to my amp. I buy a 100 watt head and cant annoy my neighbors??? 

I've had my Code25 for less than a year now. In order to use the bluetooth features I have to establish a brand new connection every time. I have to forget the device on my phone then repair. How can I fix this issue? Yes, my firmware and app are up to date. It is very annoying. I should be able to just turn the amp on and pair to it automatically. Without having to go through so much trouble.

what to do if my bluetooth is not working when I try to search for it on my phone through the app or any other source. its jsut not there like the bluetooth was never a thing on it. this is the first time ive tried to use it and I think it picked it up once and did nothing else but show it was found. then never again. what do I do? it like it was never a part of the product

I was able to bluetooth my IPod with the CODE amp, but it doens't work on Marshall Gateway.

I tried to connect them doing this way : Menu - Touch bluetooth icon. 

I'm actually connected with my CODE amp, but this app couldn't detect the thing, saying 'Not connected'.

I scanned few times, so that my IPod can detect amp, but it didn't work.

I'm asking for help :(.. 

One of the most potentially apepaling feature of the CODE amp system, the ability to change and store settings with bluetooth technology from my iphone, simply does not work. How does this sor tof problem reach ghe masrket in the first place. And MArshall's response, "We're working on it" for over a year is not reassuring.

Marshall:  How about an honest response like, "it can't be fixed" or "an update will be launched in the next 30 days" ?

Hi,

I listen to music through wifi/spotify on my Marshall Acton. The past few weeks I notice occasionally that it will turn on and play randomly. This sometimes happens very early or late at night at very loud volumes to the point where I've had to unplug the speaker when I'm asleep. I've now debugged the issue to an unknown bluetooth device connecting. I can see it is some kind of DESKTOP device (which I don't own); I see it pop up occasionally on the ios app as connected. 

It must be a neighbor in my apartment complex either doing this on accident or pranking me (doesn't really matter). But I can't seem to stop it. I don't use bluetooth and have never connected to the speaker via bluetooth. Can I disable bluetooth or somehow reset it to stop the unknown device from connecting? I love the speaker otherwise but it's a huge hassle to have this issue. 

Thanks!

I can play music through Bluetooth on my Code when using iTunes on my phone, but get nothing when using the playback tab in the Gateway app. Where am I going wrong, folks?