Questions
Showing results 121 to 140 of 236
2

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3

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2.1k

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Hey Marshall,

I visited the dealer recently and tried another CODE 25 amp in the shop with the same latest FW version.
The same bluetooth behavior was observed (as described in many threads here, for example this ).
If you insist that it's a HW problem - please make an official statement that CODE 25 amps with serial numbers XX-XX have faulty Bluetooth Modules and you would like to recall/replace it. I think you can easily check your production and make a quality check on this case.

I think there are only few ways forward:

-  a FW update with a fix, promised a long time ago. Is it really so hard to rollback a piece of code, revert some changes from the latest FW update? 

- official recall, so that we just return it and get a 100% working unit instead.

- make the firmware code open source, so that we could fix it ourselves and make further improvements.

Regards,
Ilya

asked 17 Sep 2018 at 10:10 AM

ilya macle0d (6)
0

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1

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457

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Went through as instructed. Bluetooth seeings screen on phone set at 'scan for devices'. Pressed both 'rev' and 'power' buttons. Amp displays 'Bluetooth pairing enabled' followed by a 10 digit pairing code. But my phone simply won't find the amp. The phone is a Sony ZX1 with latest Oreo software.

Tried the same process with my wife's handset which is a Samsung galaxy 5.

No amp is found on that device either with the same process. 

Not sure what's left to try  

Any advice 

asked 19 Aug 2018 at 08:18 AM

Damian Rennie
0

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1

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639

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Hi, I have a Marshall Code 50, purchased in the US in 2016. I moved to Germany by the Dec. of 2017 and for whatever reason it stopped working. The PSU was replaced and the latest firmware at that time installed (repair done at Musik Meyer).

It worked fine until today, when the bluetooth is not connecting anymore. Any of my devices with bluetooth can detect the amp. I already tried installing the latest firmware, reseting to factory settings, "last resort" process on troubleshooting guide.

How can I get this issue fixed?

edited 16 Aug 2018 at 09:33 PM

Christian Brehmer

asked 16 Aug 2018 at 09:29 PM

Christian Brehmer
0

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2

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2.4k

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I can play music through Bluetooth on my Code when using iTunes on my phone, but get nothing when using the playback tab in the Gateway app. Where am I going wrong, folks? 

asked 06 Aug 2018 at 08:18 PM

Colin Currie
7

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2

answers

1.1k

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I see that the Bluetooth issue I am experiencing has been going on for some time now. I just bought this amp but I wouldn't have had I known how frustrtating it was going to turn out!

The whole appeal of this amp was that I could sit back with my phone or ipad and diddle with the settings peacfully. But no, you can't do that becasue first  you have to pair the amp and phone/ipad EVERYTIME you want to use the gateway app. 

Come on guys, really this is ridiculous. How many other people are complaing about this very issue. You can't sell a half baked product and not fix it. At very least allow us to roll back to the previous firmware. 

asked 27 Jul 2018 at 06:23 AM

David Hassell (7)
6

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0

answers

1.1k

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Bluetooth issues with the latest firmware and Code amps are well known (v1.41).  These issues did not exist with the previous firmware.  I'm sure many would simply like to revert, but Marshall has been telling us they have been working on fixing this since October of last year.  Alluding to new firmware coming for quite some time now... 

My questions are simple.  Can you give any sort of an actual ETA for the next firmware revision for the Code amps (Code 25 in my case)?  If no firmware revision is soon forthcoming, will you offer us the option to revert to the previous firmware until an actual fix/update is ready?

Not asking if you are still working on things here, or if you may consider a revert option.  Asking if there is anything solid to give us here in hopes the issues firmware v1.41 has caused will soon be resolved (or not if that should be the case). It's been long enough I think, please just let us know.  

Thanks.

asked 15 Jul 2018 at 09:44 AM

Steve M (6)
0

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1

answer

778

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Probably been asked 1m times, but how do I set up link via Bluetooth with amp and iPad ?

Cheers.

 

asked 14 Jul 2018 at 04:45 PM

adrian taylor
3

votes

7

answers

4.6k

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Like apparently everyone else, my Code 25 "forgets" to turn on Bluetooth, and I have to restart the pairing process all over again, everytime I want to play.  I have to delete the pairing from my phone, turn on bluetooth pairing on the amp,  and rediscover the amp.  EVERY FREAKING TIME.  Where's that update to the firmware?

asked 06 Jul 2018 at 08:03 PM

aaron busby (3)
0

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1

answer

3.3k

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Is it possible to control and make changes to the existing preloaded patches of the Code App via the USB port connected to a Windows 10 Laptop?

or the Marshall Gateway App works only with Android/iPhone via Bluetooth?

 

thanks

 

 

 

asked 05 Jul 2018 at 06:58 AM

Mel Gili
2

votes

5

answers

6.3k

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Hi,

I recently purchased a Code 50 and have been trying to connect it to the gateway app on my Android phone. The phone connects to the amp successfully via bluetooth and I can stream the audio out to the amp directly using Spotify but when I go into the gateway app, it says "Not Connected". I tried the "Scan for Amps" button but it doesn't find anything. Any help is appreciated.

asked 02 Jul 2018 at 03:03 AM

Himanshu Chaturvedi (2)
0

votes

1

answer

721

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I bought the Code 50 a week ago and haven't had any luck getting the blue light to come on when holding the rev & power buttons. The screen says "bluetooth pairing enabled"..... But there's no blue light.

asked 29 Jun 2018 at 04:15 AM

Chris Rucker
0

votes

0

answers

1k

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Hola,

Compre un code 100h recientemente y realice la conexión vía Bluetooth, pero genera un ruido como un pitido muy molesto, ya realice la actualización del firmware pero continúa, realice un cambio de ubicación para descartar interferencias y revise polaridad de las tomacorrientes, pero aún se mantiene el pitido, alguien me puede ayudar ¿..?

Gracias

asked 28 Jun 2018 at 04:10 AM

German Herrera
1

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0

answers

721

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I guess with Marshall being a small company without much expertise in building amps, this should be expected.  Maybe once they've been around a while and get the hang of building amps then they'll be able to release products that work as advertised and that they are also able to maintain and provide support for.

Hang in there Marshall, you'll be a good amp company someday!

asked 15 Jun 2018 at 12:45 PM

Budo Guy (2)
0

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1

answer

1.1k

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I have successfully synced some presets onto the Gateway App on my phone and can use them when my phone is connected to my Code 50 amp via bluetooth. Is there anyway to overwrite the presets on the amp with presets on the Gateway app, so those presets are available without connecting to my phone? Thanks!

asked 14 Jun 2018 at 02:47 PM

Tom Appelbaum
0

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2

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1.9k

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I connected my Code 50 to my laptop via bluetooth, but the my.marshall presets says "CODE not connected". I tried connecting via USB, but the amp has a goofy connector that standard USB cables do not connect to. Also - I can connect via the Gateway app on my phone, but the presets I add to My Library do not show up (even though it says that they have synced). 

asked 11 Jun 2018 at 10:11 PM

Tom Appelbaum
0

votes

1

answer

657

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I have connected several devices via bluetooth to code 50, but it did not manage to  synchronize whit the app.

Help... 

asked 09 Jun 2018 at 09:25 PM

Kevin Tecun
0

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1

answer

711

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I'm connected through bluetooth to my code 50 and i can choose to change the different presets, but when i go to edit the presets of gain, bass, treble, volme etc etc, nothing hapens. Am i missing something? Even that little button the shows phone to amp or amp to phone in the bottom left corner does nothing.

 

cheers

asked 05 Jun 2018 at 08:51 PM

Curtis Jorundson
1

vote

1

answer

837

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After I power off the CODE 25 and power it on again, it doesn't start Bluetooth connection automatically (there's no blue light) and I have to press 'rev+power' and perform pairing every time. It looks like the amp just doesn't store bluetooth connection configuration?

So for every guitar session I have to start bluetooth manually and re-pair the device which is not convenient.

Could you please give a possibility to downgrade the firmware? I've read that bluetooth auto-connection was working fine on previous version.

Regards,

ilya

 

asked 27 May 2018 at 11:02 AM

ilya macle0d (6)
1

vote

1

answer

3k

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Hi I have had this Marshall Code 100 for a few weeks now, mucking around with it to try and figure it out and finding it to be a little user unfriendly. What I want to do is to change a single preset to what it was originally (eg factory setting) without doing a factory reset and losing all my other changed presets. I cannot find any joy anywhere about this. Also, when I look at the list of 100 presets online (there are a few lists going around in chat forums and also in the gateway section of this website) I can only ever find the 100 presets that are on the phone gateway app and not the list that was originally on the amp (for example on my amp when I factory reset it, 00 is JTM Chill, 01 is "So American" etc, whereas my gateway library has 00 as EL34 Heaven and 01 as Plexi Classic). So I cannot find the actual standard amp preset list anywhere online or within the Gateway app.

My questions boil down to three:

1. How do I restore an individual preset to what it originally was (without performing a factory reset)? 

2. How do I even know what the original preset was called?

3. Say I connect my smartphone to the amp via gateway and bluetooth. If you click on the arrow on the right hand side of one of the presets in the library, it takes you to another screen. In that screen it has an amp section and a library section, with 2 small boxes you can tick next to each. What is the purpose of this screen and ticking the boxes? Like what can you actually change on this screen is it just the name of the preset or can you replace a preset that is on the amp with one that is in the gateway library?

Needless to say I am very confused and was hoping to be way ahead by this stage. Please help!

 

edited 26 May 2018 at 04:11 AM

julien casella (1)

asked 26 May 2018 at 04:08 AM

julien casella (1)
0

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1

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817

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Does anybody got an idea when to expect the firmware update? I am reading that question in the forum for months now, but nothing happened so far. It really bothers me - when I purchased it months ago I opted for the CODE over a Katana 50. Now I regret it.. Thanks for your answers! I think a lot of you guys expect a quick solution from Marshall like me. At Marshall: Please keep us informed on finding the solution. Thanks Sebastian

asked 20 May 2018 at 07:46 AM

Sebastian Gerlach
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