Hi,

I know that this is a recurrent demand, but please, no more "control the volume using Gateway app" answers, everybody knows that this is a component issue, not a software need for update or anything. The fact is that master volume pots are either low quality ones, or defective manufacturing components. So, all I need to know are the specs of this component (resistance values, taper, etc.) so I can purchase the correct component and replace it myself. Also, understand that I live in a place where there is no authorized Marshall servicing, and my Code amp is over three years old, therefore without any warranty. Again, please no more "send equipment to an engineer" answers, I have enough ability to do the work myself. A good thing would be if you make available the schematic diagrams of the Code amps, but I think that might be not possible. or you would have done it a long time ago.

Thank you in advance for your attention! Marshall Code RULES! But without that scratchy pot...

Best Regards,

One thing up front: I love my Code 100C (have two of them), it gives me all tonal possibilities I need, and it never let me down, even not with any bluetooth-issues.

What I really miss is an xlr-out to the mixer or any other possibility "direct-out" other than micing the amp (the headphone/line-out is no option since the amp is quiet then). This lack became annoying, so I decided to get an external multi-fx-board.

Deciding between Helix, Boss and others in the mid-price-range (a Kemper is way beyond what I need) I finally decided for the Valeton GP-200, having read only positive reviews - and the price of 350 € is unbeatable for what it offers. Sound- and effects-quality is great (for my purposesat at least), and going in the return-jack of my 100C spares the 100C-modulation-section to give me the pure sound of the GP-200. And it sounds great with the 100C, no need to change speakers.

Sorry to say: I wouldn't have changed my setup if the 100C had a direct-out, and I'll keep both of my 100Cs, but for the future the combination of the 100C and the GP-200 is my go-to-equipment - although I really like(d) the modelling of the amp (that said again!).

Gateway version 1.5.5 (Wireless Bluetooth selection from the set list, playback selection)
I bought CODE 25 because of its services.
This wasn't made for a concert, but it was great for practice. It took a lot of work to set up the sounds and I was able to play music to my liking with the help of my mobile phone. Now, against my will, version 2 is here, which does not know these things. It was difficult to download the 1.5.5 version again because I like it, but the next day I have the 2nd version on my phone again and this has happened several times. What right do they have to overwrite my phone's settings?
How could I use my favorite amp and settings again to my heart's content, because that's what I paid for, I worked for. If there is a new version, anyone who likes it can use it, but why prevent those who like the old version from continuing to use the system that was created with a lot of effort. This is why I can't return the amplifier! I am waiting for an urgent reply!

George

When I follow the instruction for a factory Reset on my Code 50,

==Hold the AMP button while powering on. Once the screen for the reset process shows on the screen, firmly hold the STORE button to confirm factory reset until the screen shows “CONFIRMED”
===

The Presets then are NOT the factory presets, but what I had put in the AMP preset list, with my modifications.
Not visible change has taken place to the list...

What can cause this?

I don't understand that upgrade with less options.

My app upgraded automatically without give me posibility if I wanted this version. I use much playback and tuner, I don't seem better the last version.

This version is more beautiful visually but less functional.

I want the old version

>:-|

my footswitch forgot the presets...can i gig with this thing? i can't have that happen... i set up a1, a2, a3 and b1, b2, b3, now its just flashing?

Or is the the app. screwing it up? 

this is looking more complicated than user friendly... 

please help!

nick

It appears my adroid device updated the Gateway app, but it seems I'm not having any luck finding the tuner feature. Does this new version not include the tuner? Thanks! 🤘

Omg my code 50 as just completely lost any sound no Bluetooth, no headphones, no amp what the flip is going on I've updated firmware hundred times reset amp hundred times and nothing dead as a door nail all lights and functions on amp work OK just no sound please please please help.

So I have had a new CODE25 for about four months, and two weeks ago it suddently started to go silent after playing a few minutes. No sound at all, very suddenly. Lights all still on, screen on (though maybe dimmed), and it won't recover until I power it down and restart--and then it may or may not play for a few minutes more after that. Didn't seem like an overheating issue (I rarely play that loud, and at the time I was using a sweet clean preset).

I've updated the firmware and still have the problem. I'm in Hawaii, and I'm not sure there's a Marshall warranty place here to do any work on it. Am I stuck returning it? Is this a common problem?

I absolutely love this thing, I'd hate to have to abandon it for poor dependability reasons.

Sean

Bought a new DSL40CR in December of 2020 and last month it blew the 630 MA fuse on the PCB. Replaced fuse and swapped out all tubes. Now amp only works on 40 watt but has a lot less volume and does not sound like it did. The PCB has spots around CAPS that look burnt. Any suggestions? Can you purchase the PCB?

Dealer where I purchased not very helpful when I went to them to question about warranty, they kept trying to sell me a  new amp, not Marshall and said I would have to pay any and all costs if it was repairable. 

Really liked the amp when working correctly but am concerned that this would happen again if I purchase another one. 1 year and 3 months and total failure????

Marshall has restored my confidence in their product. They contacted me same day and gave me a list of where to take my amp for warranty repairs. The amp has 3 year parts/5 year labor warranty. Will update again when repairs are complete.

6/2/2022

I purchased a second DSL40cr amp and got my originalback from the shop. Took my repaired amp home before Memorial Day Holiday and so far it is doing great.

Again want to thank the people at Marshall for making this happen once I explained the problem.

I have several custom presets in my Gateway (via my PC at my.marshall.com). I synchronized my PC with the Gateway App on my Android phone and all the new presets show up (so far, so good). The problem is that when I turn on the Code 100 amp, all of my presets (in the Gateway Library on my phone) get reset to the default presets.

If I turn off the amp and re-sync, all of my custom presets show up again. When I turn on the amp, they all get reset to default values.

I updated the firmware on my CODE 100 and tried several different startup configurations, but nothing works.

Why is the amp overwriting the presets on my Gateway App?

Hi.

I've tried uploading the firmware on my Marshall Code 25 using the Chrome, Opera and Edge latest browser versions on my Macbook pro 12.3 (Monterey) using a midi usb cable.

When doing the update the amp connects and allows me to click update... it shows the progress to 100% but then gives the error below:

"An error occurred. The update process was not completed. Please try restarting your computer/device, and then try the update process again."

I must have tried this a 100 times with no success.

Now when i resart my amp to play some tunes the display says "CHK USB" and the amp wont work.

This is all very frustrating and i hope someone can assist.

This issue is driving me crazy. My Code 50 used to work with my iphone and ipad, now it refuses to connect and I always get the above message.

I have performed the following:

1. Forgot bluetooth connection on both devices

2. Deleted iphone app and re-installed.

3. Re-paired and tried to connect with same issues,

4. Formed factor preset of amp with no luck.

I know the blueotth connects as I can play music through my amp from phone, I just cannot connect to update any presets.

Any solutions would be greatfully received, am getting so frustrated with this product.

Is it possible to put castors on code 100 combo? If so what type?

Hello all. I am sorry for what is about to be a redudant and maybe to some, stupid question. I just got my dream amp, the JVM 410h. This is also my first tube amp and I want to care for it for long term use. For silent recording, I am running the line out with an xlr cable from my JVM head to my Scarlett interface, which I connect to my DAW and use cab modelling their for recroding. Do I lieave my standby switch on or off? The STANDBY/ silent recording notation is a little confusing to me. So should switch be pushed up or down? Also, should master volume be set to 0? Thanks in advance

Hi Marshall Support, 

After buying Marshall Code 25 yesterday, I feel something is wrong with it. My Marshall Code 25 suddenly muted  randomly, even sometime in the beginning I try to power on.  I already updated the latest firmware, but it still happen. 

What can I do with this situation? 

Que tal' soy nuevo en el uso del ampli y según veo tiene detalles interesantes como el almacenamiento de presets en el movil, pero aún tengo unas dudas.

Hello Team, 

On the manual of the DSL1hr Vietnam its says that speaker is allowed only 16ohms.

But on the DSL1H (50th Anniv) it is mentioned it can be both 8 and 16 ohms.

Not sure if the Vietnam version can use the 8ohms as well? and it was not published on the amp or manual?

Please advise

Thanks alot

Mike

Hello -  After really enjoying the Kilburn II speaker, I bought two Acton II speakers to couple them for ambiant sound when not using traditional speakers since you can't couple Marshall's wireless speakers. The Acton II is fantastic for sound and range individually *before* my attempt to couple them. I've had many complex compatibility issues with products over the years, but in this case, it's most puzzling why two same-model "coupled" speakers can be controlled via the iPhone/iPad I paired with them, as well as with the Marshall app (volume/sound settings) but cannot in any shape or form maintain simultaneous outputs even when they're placed right next to each other (well within the 10-meter Marshall spec). So before returning them back to store, I wanted to check with other customers if they've ever truly achieved the goal of coupling two Acton II's with both of them continuously and consistently playing in tandem without streaming drops. Thank you for letting me know,

What I've tried to so far:

- Followed Marshall's pairing/coupling intructions word-by-word. Though their instructions are incomplete and way below their reputation. 

What's more disappointing is the prompt you get in the app to "stay connected to Acton II but disconnected from Acton II in Bluetooth settings." Anyone know what that means? 

- Tried two iPhones and an iPad (all latest iOS).

- Deleted, rebooted, and re-installed the Marshall Bluetooth app (v1.3.1) for iOS.

- Moved the speakers next to each other to eliminate distance argument.

- Tested each speaker with direct Bluetooth to iPhone/iPad source without any issues. In fact, range is so much more when not using the Marshall app to stream to the speaker.

- Factory-reset the speakers.

- End result: The only way I was able to have them coupled was ignore their instructions, couple the speakers and then completlely shut down their app. after they show as coupled . However, there's no way for them to continuously and play in tandem (even sitting right next to each other with source iPhone/iPad next to them). They continue to switch between each other. 

- Also, Marshall needs to be clear that a "couple" can only function with one lifetime source. As soon as you try to use the speaker "couple" on another source device, you lose everything on the previous device and need to de-couple, forget speakers, re-add speakers to your device's Bluetooth, and then pray that the Marshall app will allow you to couple them again. Most of the 18-20 times I tried the whole process, I needed to uninstall their app, reboot device, and re-install their app. :(

Any help deeply appreciated before I return these speakers.

Hello all, I have an older amp MG15CDR. Bit of a problem with it. Crackles when you turn the gain pot or the tone pot. Seems to be worse when just turned on.  Maybe it's the potentiometers need replacing? Anyone else had this problem?  I can't see that Marshall will supply just these parts.

I would like to repair it, as it is a great little amp, suits my needs well.